Affected Area: Edmonton (Queen Mary Park)
Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, Xfinity TV, WiFi Access Points
Reference Number: INC1610821
Summary: Some customers in the Queen Mary Park area of Edmonton are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.
To determine if an outage is affecting your services, check your account on the My Shaw website or the My Shaw App and look for an alert banner.”
Live Updates:
12/22/2024
19:04 MT
Services in the area have been restored. Thank you for your patience.
12/22/2024
18:15 MT
Technicians are on site working to restore service as quickly as possible. No ETR is available at this time. We will continue to monitor the situation and provide updates when available.
12/21/2024
19:35 MT
Our technicians will continue to repair services through the night. We apologize for the extended disruption. Thank you for your patience.
12/21/2024
17:10 MT
Crews have determined this outage is due to a fibre cut caused by vandalism. Repairing a damaged fibre line can typically take between 8 to 12 hours, once fibre technicians are able to safely begin their work. Full restoration of services may take longer if the damage is extensive. We will continue to provide updates as our technicians assess the situation on site.
12/21/2024
13:04 MT
Technical crews are dispatched to arrive on site to investigate this matter.
12/21/2024
07:21 MT
We're looking into it. Stay tuned for updates.