Affected Area: Vancouver (Kensington-Cedar Cottage)
Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, Xfinity TV, WiFi Access Points
Reference Number: INC1625710
Summary: Some customers in the Kensington-Cedar Cottage area of Vancouver are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.
To determine if an outage is affecting your services, check your account on the My Shaw website or the My Shaw App and look for an alert banner.”
Live Updates:
01/31/2025
18:36 PT
Our technicians will continue to repair services through the night. We apologize for the extended disruption. Thank you for your patience.
01/31/2025
16:38 PT
Teams have confirmed a power outage is present in the area affecting our equipment. Please refer to your local power company for any updates. Once power is restored, services in the area should begin working. Our next update will be after the power is restored.
01/31/2025
14:45 PT
Technicians are on site working to restore service as quickly as possible. No ETR is available at this time. We will continue to monitor the situation and provide updates when available.
01/31/2025
12:12 PT
Technical crews are dispatched to arrive on site to investigate this matter.
01/31/2025
10:04 PT
We're looking into it. Stay tuned for updates.