Affected Area: Metchosin
Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, Xfinity TV, WiFi Access Points
Reference Number: INC1596378
Summary: Some customers in Metchosin are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.
To determine if an outage is affecting your services, check your account on the My Shaw website or the My Shaw App and look for an alert banner.”
Live Updates:
11/21/2024
13:14 PT
Teams have confirmed a power outage is present in the area affecting our equipment. Please refer to your local power company for any updates. Once power is restored, services in the area should begin working. Our next update will be after the power is restored. Thank you for your patience.
11/21/2024
06:37 PT
Technicians continue to work to restore service as quickly possible. However, due to the complexity of the repairs involved, we expect that this will take a few more hours. More updates to be provided when available. Thank you for your patience.
11/19/2024
18:45 PT
Our technicians will continue to repair services through the night. We apologize for any extended disruption. Next update will be in the morning.
11/19/2024
17:24 PT
We're looking into it. Stay tuned for updates.