Affected Area: National Affected Services: Shaw on Demand Reference Number: CHG0212127 Date: Sept 18, 2019 Start: 06:30 MT End: 11:00 MT Summary: Some customers may experience an interruption of the affected Shaw services between 6:30 am and 11:00 am... Read more
Affected Area: National Affected Services: Internet Reference Number: CHG0213776 Date: Sept 18, 2019 Start: 00:00 MT End: 06:00 MT Summary: Some customers may experience a brief interruption of the affected Shaw services between midnight and 6:00 am ... Read more
Affected Area: National Affected Services: Internet Reference Number: CHG0213775 Date: Sept 17, 2019 Start: 00:00 MT End: 06:00 MT Summary: Some customers may experience a brief interruption of the affected Shaw services between midnight and 6:00 am ... Read more
Affected Area: National Affected Services: Internet, WiFi Access Points Reference Number: CHG0213773 Date: Sept 16, 2019 Start: 00:00 MT End: 06:00 MT Summary: Some customers may experience a brief interruption of Shaw services between midnight and 6... Read more
As of September 12, Bell Media will be introducing new brand identities for 4 of its specialty networks to bring them under the CTV banner. Welcome the new 4 CTV channels: CTV Comedy Channel - formerly known as Comedy Network CTV Sci-Fi Channel - for... Read more
On August 26th, 2019, your favorite French music video channel MusiquePlus will rebrand to the new channel ELLE Fictions. Offering series and movies in French, this new channel will revive your dreams and allow you to relive moments of nostalgia thro... Read more
As of September 30, 2019, Independent Film Channel (IFC) and Cosmopolitan TV (CosmoTV) will cease broadcasting in Canada. This decision was made by Corus Entertainment. These channels will be removed from all lineups across the country and will not b... Read more
Between June 4 and October 16, 2019, we will be completing network upgrades for Port Hardy and Port McNeill, BC. These changes include converting the majority of your Standard Definition (SD) channels to High Definition (HD). The result will be a cha... Read more
Between June 4 and October 16, 2019, we will be completing network upgrades for Alert Bay, Nimpkish Heights, and Sointula, BC. These changes include converting the majority of your Standard Definition (SD) channels to High Definition (HD). The result... Read more
Shaw will be performing an update to all Gateway set-top boxes. The purpose of this update release is to address feedback surrounding the Guide genre colouring from a previous update. This update will take place automatically between May 4, 2019 and ... Read more
As of May 7, 2019, Shaw customers will no longer be able to access any video programming using the DCT2000 or DCT2000HT digital boxes. Example of a DCT2000 Example of a DCT2000HT If you actively use this digital box, you will have received a call or ... Read more
On April 18th, 2019, Paramount Network (formerly known as Spike) was added to the Variety theme pack. Current and future subscribers to the Variety theme pack will now have access to the Paramount Network.Inspired by over a century of cinematic story... Read more
As of May 1, 2019, Corus Entertainment has made the decision to decommission the following apps:History Go YTV Go Treehouse Go Nick Go Disney Channel Disney Junior La chaîne Disney The apps are being removed due to the ongoing digital changes that re... Read more
On April 14, Game of Thrones Season 8 will premiere. A spike in usage is anticipated during the course of the season. This might lead you to encounter some problems logging in on Crave's website and apps. Re-attempting to login should fix it. We are ... Read more
As of December 11, 2018, Shaw customers will no longer be able to access any video programming using the following digital box model: DCT3080 Example of a DCT3080 (Click to enlarge) If you actively use this digital box, you will have received a call ... Read more
On November 1, 2018, both The Movie Network and Crave TV are rebranding to Crave, providing our customers with two package options: Crave + Movies + HBO or, Crave Customers subscribed to The Movie Network will have even more HD content to watch with ... Read more
As of October 1st, 2018, Shaw customers will no longer be able to access any video programming using the following digital box models: DCT 5100 DCT 6208 Example of a DCT 5100 (Click to enlarge) If you actively use either of these digital boxes, you w... Read more
Starting August 1, 2018, Visa Prepaid Cards will be offered to customers when they sign up new Internet and/or TV services on a 2-Year ValuePlan.On this pageCustomer emailHow to activate your cardCard challenges?Visa terms and conditionsFrequently as... Read more
OverviewShaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are always working to expand our network to meet the growing data needs of our custo... Read more
Welcome to the Shaw ThinkTank Frequently Asked Questions. With the end goal to better serve our customers, Shaw ThinkTank is a means of better understanding the needs of our customers.Shaw ThinkTank Frequently Asked QuestionsReview our FAQs to learn ... Read more