<DIV class="lia-message-template-content-zone"> <P>With the release of popular new gaming consoles from Sony and Microsoft, customers accessing PlayStation Network or Xbox Live may experience various connectivity challenges due to the large number of people utilizing these services. Some issues may include slower than expected download or upload speeds on your console, delays downloading patches or applications, and intermittent game or app connectivity.</P> <P>For assistance with online gaming performance, visit these support pages:</P> <UL> <LI><A href="https://support.playstation.com/s/?language=en_US" target="_blank" rel="noopener nofollow noopener noreferrer noopener noreferrer">PlayStation Support</A></LI> <LI><A href="https://status.playstation.com/" target="_blank" rel="noopener nofollow noopener noreferrer noopener noreferrer">PlayStation server status</A></LI> <LI><A href="https://support.xbox.com/" target="_blank" rel="noopener nofollow noopener noreferrer noopener noreferrer">Xbox Support</A>&nbsp;</LI> <LI><A href="https://support.xbox.com/en-GB/xbox-live-status" target="_blank" rel="noopener nofollow noopener noreferrer noopener noreferrer">Xbox server status</A></LI> </UL> <P>Need help with your Shaw services? Check out our support articles below:</P> <UL> <LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-troubleshoot-an-intermittent-internet-connection/ta-p/6375" target="_self">How to troubleshoot an intermittent Internet connection</A></LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/troubleshooting-slow-internet-speeds/ta-p/5381" target="_self">Troubleshooting: Slow Internet speeds</A></LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/troubleshooting-wifi-connection-issues/ta-p/5419" target="_self">Troubleshooting: WiFi connection issues</A></LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/about-internet-speeds/ta-p/5648" target="_self">About: Internet Speeds</A></LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/third-party-support-faq/ta-p/6816" target="_self">Third-party support FAQ</A></LI> </UL> </DIV>

<DIV class="lia-message-template-content-zone"> <P class="lia-align-center"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="HSGO.png" style="width: 864px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/3940i460D55D4D1F1613C/image-size/large?v=1.0&amp;px=999" role="button" title="HSGO.png" alt="HSGO.png" /></span></P> <P>&nbsp;</P> <P>On November 1, 2020, Hollywood Suite will be shutting down its Hollywood Suite GO app (HSGO).</P> <P>But do not worry, you won’t miss out on any of those iconic films and documentaries when the HSGO app decommissions. You will still be able to stream Hollywood Suite OnDemand content via the BlueCurve TV App.</P> <P>Plus, with the newest feature launched to BlueCurve TV App last month—the ability to cast content from the BlueCurve TV App to Chromecast-licensed devices—movie night at home will be that much more enjoyable.</P> <P>For more information on the BlueCurve TV App, click <A href="https://support.shaw.ca/t5/tv-articles/how-to-use-the-bluecurve-tv-app/ta-p/6837" target="_self">here</A>.</P> </DIV>

<DIV class="lia-message-template-content-zone"> <P>Starting January 1, 2021, rates will increase on select residential Internet plans, select Internet add-ons, home phone plans, and select TV theme packs and add-ons. Customers will receive an advanced notification of the rate change through their monthly invoice. If customers are on a promotional offer or have signed up for an Internet or Internet and TV 2-year ValuePlan with a price guarantee, they will not see a rate increase on their base TV and Internet services until their promotional period or 2-year ValuePlan ends. Any TV theme packs or add-ons may be subject to an increase.</P> <P>Customers can sign up anytime for an Internet only or Internet and TV 2-year ValuePlan to receive a price guarantee on their base Internet or Internet and TV services until the term ends.</P> <P><STRONG><BR />Why you chose Shaw</STRONG></P> <P>Staying connected has never been more important as Canadian households live, work, and learn from home. As a leading communications provider, we are committed to giving our customers more access to the leading content and technology they want—now and in the future.</P> <P>We offer Fibre+ Gig, our fastest Internet tier, to over a million more Western Canadian homes and businesses than our closest competitor. Our customers can stay connected while on-the-go with over&nbsp;<SPAN><A href="https://www.shaw.ca/internet/wifi" target="_blank" rel="noopener nofollow noopener noreferrer">100,000 (and growing) Shaw Go WiFi hotspots</A></SPAN>. We have also expanded our TV and phone services to even more cities across Western Canada. Our next-level TV experience allows you to enjoy smarter streaming with all your shows in one place.</P> <P>Please see answers to common questions below.</P> <HR /> <P><STRONG>Why are my rates going up?</STRONG></P> <UL> <LI>We adjust our rates to ensure we can continue meeting the ever-evolving needs of our customers through improving our network, upgrading our technology and expanding our footprint across Canada.</LI> </UL> <P>&nbsp;</P> <P><STRONG>How much will prices increase by?</STRONG></P> <UL> <LI>Select Internet services will increase by $1 to $6/mo, select Internet add-ons will increase by $1.05/mo,&nbsp; select Phone services will increase by $1/mo, select TV theme packs will increase by $1 to $2/mo.</LI> <LI>WWE Network will increase by $2.01/mo (this only impacts customers who subscribed before January 16, 2020).</LI> <LI>5-, 7-, 10- and 14-channel pack discounts will be reduced by $2 to $3 and 2-channel pack discounts will be eliminated.&nbsp;</LI> </UL> <P>&nbsp;</P> <P><STRONG>When will this rate adjustment take effect?</STRONG></P> <UL> <LI>Rates for these select residential services will increase as of January 1, 2021.</LI> </UL> <P>&nbsp;</P> <P><STRONG>When were customers notified of this rate adjustment?</STRONG></P> <UL> <LI>Notifications of the rate adjustment started on October 1, 2020, via invoice messaging, shaw.ca, and support.shaw.ca.</LI> </UL> <P>&nbsp;</P> <P><STRONG>Is the CRTC involved in regulating Shaw service rates?</STRONG></P> <UL> <LI>No, the CRTC is not involved in the setting of Shaw rates.</LI> <LI>Shaw is solely accountable for all changes made to our pricing.</LI> </UL> <P>&nbsp;</P> <P><STRONG>Where can I find more information about this rate adjustment?</STRONG></P> <UL> <LI>More information will be available on your upcoming invoice. Click&nbsp;<A href="https://support.shaw.ca/t5/billing-account-articles/how-to-view-my-current-shaw-bill/ta-p/6146" target="_blank" rel="noopener"><STRONG>here</STRONG></A>&nbsp;to learn how to view your invoice in the My Shaw App or My Shaw website or&nbsp;<A href="https://www.shaw.ca/contact-us/" target="_blank" rel="noopener nofollow noopener noreferrer"><STRONG>contact us</STRONG></A>.</LI> </UL> </DIV>

<DIV class="lia-message-template-content-zone"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="REV TV.png" style="width: 400px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/2375i6D390ECF71C0FC0A/image-size/medium?v=1.0&amp;px=400" role="button" title="REV TV.png" alt="REV TV.png" /></span> <P>&nbsp;</P> <P>Since 2017, MAVTV has been a premier motorsports destination in Canada, showing a wide range of events from drag racing to monster truck rallies and auto shows. As of June 19th 2020, the channel will be revving up their engines and rebranding to REV TV.&nbsp;Continue to enjoy&nbsp;<SPAN>the special events like Chili Bowl, The AMA Pro Motocross series, the Lucas Oil Challenge Cup and NHRA Drag Racing and your favorite shows from your home or on the go!</SPAN></P> <P class="lia-align-left"><SPAN style="font-family: inherit;">If you already have MAV TV in your lineup you can keep enjoying your adrenaline-inducing shows. If not, </SPAN><A href="http://www.shaw.ca/chat" target="_blank" rel="noopener nofollow noopener noreferrer noopener noreferrer">contact us</A>&nbsp;<SPAN style="font-family: inherit;"><SPAN>today to&nbsp;add REV TV on your line up today.</SPAN></SPAN></P> </DIV>

<CENTER><IFRAME src="https://www.youtube.com/embed/X-dX9Kkgaj4" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"></IFRAME></CENTER> <P>&nbsp;</P> <P>As we continue to navigate the ongoing COVID-19 situation, we've had to make some adjustments to the way we run our business, to protect your family and ours, while keeping you connected at home. The health and safety of our employees and customers is so important to us, so we are providing safe, easy, contactless<SPAN>&nbsp;</SPAN>technician support when you need it.</P> <P>Connectivity is essential right now and our team is working hard to make sure that you have the information you need at your fingertips. Try searching for quick Shaw Help support on this site – most trouble can be resolved with easy steps that you can do yourself. You’ve got this!</P> <P>If you need a little more support from our technical experts you can connect with us anytime by clicking the blue chat bubble on this page, visiting <A href="http://shaw.ca/chat" target="_blank" rel="noopener nofollow noopener noreferrer">shaw.ca/chat</A>, or by using the My Shaw app. We will do our best to support you by chat or phone, but if we need to send a technician to your home here is what you can expect.</P> <UL> <LI>Our tech will not ring your doorbell or knock on your door, so that we can all maintain a safe distance. Instead our tech will give you a call to let you know that they are on-site.</LI> <LI>Any work that may be needed outside of your home will be completed first. This might include leaving equipment on your doorstep.</LI> <LI>Once the outside work is completed, our tech will call you again and walk you through any inside work that may need to be completed. If you need any supplies like splitters or coax cable, the tech will leave these on your doorstep for you to bring inside.</LI> </UL> <P>Our techs have awesome virtual tools at their fingertips to give your family the support you need and make sure that we get you connected quickly.&nbsp; We know how important that is to you and your family, especially today.</P> <P>&nbsp;</P> <H3 style="color: #000; margin-bottom: 15px;" id="toc-hId-1155365548">Related Articles</H3> <UL class="related-articles-list"> <LI><A href="https://support.shaw.ca/t5/service-updates-outages/statement-from-shaw-communications-regarding-covid-19/ta-p/15961" target="_self" data-orig-content="Link 3">Statement from Shaw Communications regarding COVID-19</A></LI> </UL>

<P><SPAN style="font-family: inherit;">During times like these, your Internet, TV and phone services keep you connected to your family, your community and the world. We’ve opened up Shaw Go WiFi, Canada’s largest WiFi network, to everybody. Shaw will give everyone complimentary and unrestricted&nbsp;</SPAN><A style="font-family: inherit; background-color: #f6f6f6;" href="https://www.shaw.ca/wifi/get-connected/" target="_blank" rel="noopener nofollow noopener noreferrer">access to Shaw Go WiFi</A><SPAN style="font-family: inherit;">&nbsp;network hotspots regardless of whether or not they’re a Shaw customer.</SPAN></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="ShawGo - Terms and Conditions - March 18th, 2020.jpg" style="width: 219px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/1549i3BFDDE7EB88BBD2F/image-size/medium?v=1.0&amp;px=400" role="button" title="ShawGo - Terms and Conditions - March 18th, 2020.jpg" alt="ShawGo - Terms and Conditions - March 18th, 2020.jpg" /></span></P> <P>We're working to make sure that this new public network is available at every place Shaw Go WiFi is currently available. Please make sure that you are at a hotspot broadcasting "ShawGo" to connect to the publicly available WiFi.</P> <P>While within range of a public hotspot:</P> <P>1. Open device settings.<BR />2. Open WiFi settings.<BR />3. Select the 'ShawGo' SSID from the list of nearby WiFi networks.<BR />4. Select "Accept" on the Terms and Conditions page.<BR />5. You're now connected!</P> <P>See our full guide here to get&nbsp;<A href="https://www.shaw.ca/wifi/get-connected/" target="_blank" rel="noopener nofollow noopener noreferrer">access to Shaw Go WiFi</A>&nbsp;for more.</P> <H3 style="color: #000; margin-bottom: 15px;" id="toc-hId-1155365548">&nbsp;</H3> <H3 style="color: #000; margin-bottom: 15px;" id="toc-hId-2042869229">&nbsp;</H3> <H3 style="color: #000; margin-bottom: 15px;" id="toc-hId--1364594386">&nbsp;</H3> <P>&nbsp;</P> <H3 style="color: #000; margin-bottom: 15px;" id="toc-hId--477090705">Related Articles</H3> <UL class="related-articles-list"> <LI><A href="https://www.shaw.ca/covid-19" target="_blank" rel="noopener nofollow noopener noreferrer">Shaw's COVID-19 hub</A></LI> <LI><A href="https://support.shaw.ca/t5/service-updates-outages/statement-from-shaw-communications-regarding-covid-19/ta-p/15961?responseId=84--tvXVf5mhmtYNhzXh4Roq8vEPSMpDatoO" target="_self" data-orig-content="Link 3">Statement from Shaw Communications regarding COVID-19</A></LI> </UL>

<P>Stay connected and informed—enjoy these free channel previews on us!<BR /><BR /></P> <P><STRONG>CBC News Network</STRONG></P> <UL> <LI><SPAN style="font-family: inherit;">March 13, 2020 - March 31, 2020</SPAN></LI> </UL> <P><STRONG>CTV News Channel</STRONG></P> <UL> <LI>March 13, 2020 - April 17, 2020</LI> </UL> <P><STRONG>LCN Le Canal Nouvelles</STRONG></P> <UL> <LI>March 13, 2020 - April 13, 2020</LI> </UL> <P><STRONG>Treehouse</STRONG></P> <UL> <LI>March 13, 2020 - March 31, 2020</LI> </UL> <P>&nbsp;</P> <P>For more details on news and free previews, visit&nbsp;<A href="https://www.shaw.ca/freepreviews" target="_blank" rel="noopener nofollow noopener noreferrer">shaw.ca/freepreviews</A>.</P> <P>To see channel listings for your area, go to <A href="http://shaw.ca/channellistings" target="_blank" rel="noopener nofollow noopener noreferrer">shaw.ca/channellistings</A>.</P>

<DIV> <P>The National Hockey League (NHL) announced that they have paused the remaining 2019-2020 season until further notice in response to the COVID-19 outbreak. This is a precautionary measure and the hope is to resume play as soon as is appropriate.</P> <P>In light of this news, The Race for the Cup package will be removed from customer accounts in the coming days and a refund will be applied.</P> </DIV>

<DIV class="lia-message-template-content-zone"> <P>Starting March 12th 2020, you can find your WiFi password, network name, and status, right from your BlueCurve TV box using a voice command.&nbsp;Just ask your BlueCurve TV voice remote, and your WiFi network details will pop up in seconds!</P> <P><STRONG>Note:</STRONG> A BlueCurve Gateway is required to use this feature.</P> <P><STRONG>Learn more:</STRONG>&nbsp;<A href="https://support.shaw.ca/t5/tv-articles/how-to-find-your-wifi-password-on-bluecurve-tv/ta-p/12668" target="_self">How To: Find your WiFi password on BlueCurve TV</A></P> </DIV>

<DIV id="article-top" class="tkb-custom-template"><!-- Start of overview box --> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"><!-- auto-generated ToC --></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority.</P> <P>Like many other companies in Canada and around the world, we’re monitoring the situation very closely and have contingency plans in place to manage our business, and therefore our customers’ services, should the situation escalate. We will post to our Support page with any updates. Please check back here regularly for more information.</P> </DIV> </DIV> <!-- End of overview box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1333165016" id="toc-hId--1332147285">Putting people first</H2> <P><SPAN>As a precautionary measure, we’ve asked all Shaw employees to stay home if they are feeling unwell for any reason. We’ve increased cleaning and disinfecting protocols in all our offices and retail locations to keep workplaces as clean and sanitary as possible for employees and customers. We have also implemented business travel restrictions and 14-day self-isolation for employees who have returned from a personal trip to one of the impacted countries.</SPAN></P> </DIV> </DIV> <!-- End of content box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1333165016" id="toc-hId--444643604">Working with customers</H2> <P><SPAN>We encourage any customer to proactively <A href="http://www.shaw.ca/contact-us" target="_self" rel="nofollow noopener noreferrer">contact us</A> if they need to make adjustments to their service in order to address their changing financial or connectivity needs due to COVID-19.</SPAN></P> </DIV> </DIV> <!-- End of content box --><!-- Start of content box --> <!-- End of content box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1333165016" id="toc-hId-442860077">Order from home</H2> <P><SPAN>If shopping online feels more comfortable and convenient for you, it’s easy to order our products and services from home:</SPAN></P> <UL> <LI><A href="https://www.shaw.ca/internet/plans" target="_self" rel="nofollow noopener noreferrer"><SPAN>Shop Internet plans</SPAN></A></LI> <LI><A href="https://www.shawmobile.ca/en-CA" target="_self" rel="nofollow noopener noreferrer"><SPAN>Shop Mobile plans</SPAN></A></LI> <LI><A href="https://www.shaw.ca/tv/plans" target="_self" rel="nofollow noopener noreferrer"><SPAN>Shop TV plans</SPAN></A></LI> </UL> </DIV> </DIV> <!-- End of content box --><!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--445661335" id="toc-hId-1330363758">Retail locations</H2> <P><SPAN>Visit&nbsp;</SPAN><A class="sc-gGBfsJ ezSIMS" title="http://shaw.ca/retail/" href="http://shaw.ca/retail/" target="_blank" rel="noopener nofollow noopener noreferrer" data-renderer-mark="true">shaw.ca/retail</A><SPAN>&nbsp;for store details and to stay up to date on location hours and availability as measures in your area change.</SPAN></P> <P><SPAN>We are still available every day to serve customers<A href="https://www.shaw.ca/contact-us/" target="_self" rel="nofollow noopener noreferrer"> via online chat, Facebook Messenger, Twitter or phone</A>. We can help with your services as you need. In most cases, services can be ordered or upgraded with easy and convenient self-install options that avoid the need for a technician to visit your home and payments can always be made online.</SPAN></P> </DIV> </DIV> <!-- End of content box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-441842346" id="toc-hId--2077099857">Pay your bill online</H2> <P>Need to pay your bill? Despite our stores being closed, you can make payments through your bank or My Shaw. As well, you can use our automated phone services to make payments at 1-888-472-2222. See our <A href="https://support.shaw.ca/t5/billing-account-articles/self-serve-payment-options/ta-p/5858" target="_blank" rel="noopener">self serve payment options.</A></P> </DIV> </DIV> <!-- End of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-441842346" id="toc-hId--1189596176">No data caps</H2> <P>We do not have data caps on our internet plans. Whether you’re working from home or need to keep the kids entertained, we’re committed to ensuring you have the data you need to continue to live your life.</P> </DIV> </DIV> <!-- End of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-441842346" id="toc-hId--302092495">Shaw Go WiFi for all</H2> <P><SPAN>We’ve opened up Shaw Go WiFi, Canada’s largest WiFi network, to everybody. Shaw will give everyone complimentary and unrestricted access to Shaw Go WiFi network hotspots regardless of whether or not they’re a Shaw customer. <A href="https://support.shaw.ca/t5/service-updates-outages/covid-19-opening-up-shaw-go-wifi/ta-p/16249" target="_self">Get connected.</A></SPAN></P> </DIV> </DIV> <!-- End of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-441842346" id="toc-hId-585411186">Contactless technician support</H2> <P>We've made some adjustments to the way we run our business, to protect your family and ours, while keeping you connected at home. The health and safety of our employees and customers is so important to us, so we are providing safe, easy, contactless technician support when you need it. <A href="https://support.shaw.ca/t5/service-updates-outages/how-do-i-get-help-at-home-from-a-technician/ta-p/16731" target="_self">Learn more</A>.</P> </DIV> </DIV> <!-- End of content box --> <BR /><!-- Start of related articles box --> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-1472914867">Related readings</H2> <P>&nbsp;</P> <UL class="related-article"> <LI><A href="http://www.shaw.ca/covid-19" target="_blank" rel="noopener nofollow noopener noreferrer">Shaw's COVID-19 hub</A></LI> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/self-serve-payment-options/ta-p/5858?responseId=84--fcDkqbUMeRTGMKw4KxZgzt3eIL2eSWfY" target="_self" data-orig-content="Link 3">Self Serve Payment Options</A></LI> <LI><A href="https://support.shaw.ca/t5/service-updates-outages/covid-19-opening-up-shaw-go-wifi/ta-p/16249" target="_self">COVID-19: Opening up Shaw Go WiFi</A></LI> </UL> </DIV> </DIV> <!-- End of related articles box --></DIV>

<DIV class="lia-message-template-content-zone"> <P>Between March 2 - 10, 2020, we're rolling out a software update for HD Guide set-top boxes. This update includes minor enhancements to the HD Guide user interface.</P> <P><STRONG>Affected Hardware:&nbsp;</STRONG><STRONG style="font-family: inherit;"><A href="https://community.shaw.ca/docs/DOC-1533" target="_self" rel="nofollow noopener noreferrer">DCX3510-M&nbsp;</A></STRONG>and&nbsp;<STRONG style="font-family: inherit;"><A href="https://community.shaw.ca/docs/DOC-1884" target="_self" rel="nofollow noopener noreferrer">DCX3200</A></STRONG></P> <P><STRONG>Version Number</STRONG>:&nbsp;<SPAN style="font-family: inherit;">20.3</SPAN></P> <P><STRONG>Upgrade Experience:&nbsp;</STRONG>If you have HD Guide hardware (DCX3510-M and DCX3200), you'll receive this update automatically during non-primetime hours. This will not require a reboot and will not interrupt previously planned recordings.</P> <P><STRONG>Enhancements and Updates:</STRONG></P> <UL> <LI>Key-press suppression during dialog displays <UL class="lia-list-style-type-circle"> <LI>During recording deletions and notification messages, certain key-presses (that might cause undesirable results) will not register.</LI> </UL> </LI> <LI>Improved visibility on the latest updates <UL class="lia-list-style-type-circle"> <LI>We've highlighted the latest updates section in the menu so it's easier to find. You'll see a yellow star indicating that there's been an update. Once you've viewed it, the yellow star will disappear.</LI> </UL> </LI> <LI>General bug fixes and stability improvements</LI> </UL> </DIV>

<DIV class="lia-message-template-content-zone"> <P class="lia-align-center"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="200px-Peachtree.png" style="width: 200px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/1324i946D6EF2BB1B251C/image-size/large?v=1.0&amp;px=999" role="button" title="200px-Peachtree.png" alt="200px-Peachtree.png" /></span></P> <P class="lia-align-left">&nbsp;</P> <P class="lia-align-left"><SPAN style="font-family: inherit;">As of April 30, we will no longer be carrying Peachtree TV as part of our channel lineup. This channel will be removed from all lineups across the country and will not be replaced at this time.&nbsp;</SPAN><SPAN style="font-family: inherit;"><SPAN>Please chat or call in if you are subscribed to this channel, as a part of your theme pack or pick and pay -&nbsp;</SPAN></SPAN><A href="http://www.shaw.ca/chat" target="_blank" rel="noopener nofollow noopener noreferrer noopener noreferrer">contact us</A>&nbsp;<SPAN style="font-family: inherit;"><SPAN>to review your options today.</SPAN></SPAN></P> </DIV>

<P>Shaw will be performing an update to all Gateway set-top boxes. The purpose of this update release is to address feedback&nbsp;<SPAN>on the contrast colouring of the various Menus and the Guide, as well as introduces some new functionality. </SPAN></P> <P>This update&nbsp;will take place automatically between November 16, 2019, and December 11, 2019. See below for more details on the changes and what to expect.</P> <P>&nbsp;</P> <P><A href="#whattoexpect" target="_self" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">What to expect</A></P> <P><A href="#features" target="_self" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">New features and benefits</A></P> <P>&nbsp;</P> <HR /> <P>&nbsp;</P> <P><SPAN style="font-size: 22px;"><A target="_blank" name="whattoexpect"></A>What to expect</SPAN></P> <P>Your Gateway set-top box will automatically download and install the update overnight. If you're watching TV at this time, you'll see the following message: "<EM>Updates are available. You must restart the [device] for the updates to take effect. Restart now or later?</EM>"</P> <P>&nbsp;</P> <UL> <LI>If you choose later, it will delay for 2 hours.</LI> <LI>If you choose now or the prompt is not acknowledged, the Gateway will proceed with the update.</LI> <LI>If a recording is in progress, the reset will take place once it's finished.</LI> </UL> <P>&nbsp;</P> <P><STRONG>How do I know if my TV system will receive the update?</STRONG></P> <P>All of our Gateway set-top boxes will receive this update to the&nbsp;user interface. This includes the following hardware models:</P> <UL> <LI><A href="https://support.shaw.ca/t5/tv-articles/equipment-info-shaw-gateway-hdpvr/ta-p/5241" target="_self" rel="noopener noreferrer noopener noreferrer noopener noreferrer">Hardware Information - Gateway HDPVR</A>&nbsp;</LI> <LI><A href="https://support.shaw.ca/t5/tv-articles/equipment-info-shaw-arris-gateway-tv-box-and-portal/ta-p/6244" target="_self" rel="noopener noreferrer noopener noreferrer noopener noreferrer">Hardware Information - Portal / Gateway</A>&nbsp;</LI> </UL> <P>&nbsp;</P> <P style="text-align: right;"><A href="#top" target="_self" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">Back to top</A></P> <HR /> <P style="text-align: left;">&nbsp;</P> <P><SPAN style="font-size: 22px;"><A target="_blank" name="features"></A>New features and benefits</SPAN></P> <P><STRONG>User Interface Tweaks</STRONG></P> <P>W<SPAN>e have tweaked the highlight and cell colouring to enhance readability. </SPAN></P> <TABLE class="j-table jiveBorder" style="border: 1px solid #c6c6c6; border-width: 2px; border-color: #ffffff;" width="100%"> <THEAD> <TR style="background-color: #efefef; height: 14px;"> <TH style="width: 50%; text-align: center; height: 14px;">Current Look</TH> <TH style="width: 50%; text-align: center; height: 14px;">New Look</TH> </TR> </THEAD> <TBODY> <TR style="height: 289px;"> <TD style="width: 50%; height: 289px;"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Guide - 18.7.jpg" style="width: 999px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/698i2B2F5526D040101F/image-size/large?v=1.0&amp;px=999" role="button" title="Guide - 18.7.jpg" alt="Guide - 18.7.jpg" /></span> <P>&nbsp;</P> </TD> <TD style="width: 50%; height: 289px;"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Guide - 19.8.jpg" style="width: 999px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/699i20EFE15B9FD2770E/image-size/large?v=1.0&amp;px=999" role="button" title="Guide - 19.8.jpg" alt="Guide - 19.8.jpg" /></span> <P>&nbsp;</P> </TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <P><STRONG>Universal Search</STRONG></P> <P>Search results will now be condensed for easier browsing. It is also sorted by TV (live airings), PVR Recordings and On-Demand availability.</P> <TABLE class="j-table jiveBorder" style="border: 1px solid #c6c6c6; border-width: 2px; border-color: #ffffff;" width="100%"> <THEAD> <TR style="background-color: #efefef; height: 14px;"> <TH style="width: 50%; text-align: center; height: 14px;">Current Look</TH> <TH style="width: 50%; text-align: center; height: 14px;">New Look</TH> </TR> </THEAD> <TBODY> <TR style="height: 289px;"> <TD style="width: 50%; height: 289px;"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Family Search - 18.7.jpg" style="width: 999px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/700i19921F1C28CB6151/image-size/large?v=1.0&amp;px=999" role="button" title="Family Search - 18.7.jpg" alt="Family Search - 18.7.jpg" /></span></TD> <TD style="width: 50%; height: 289px;"> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Family Search - 19.8.jpg" style="width: 999px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/701iD974611DE118519D/image-size/large?v=1.0&amp;px=999" role="button" title="Family Search - 19.8.jpg" alt="Family Search - 19.8.jpg" /></span></P> </TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <P><STRONG>Stingray Album Art</STRONG></P> <P>To enhance the Stingray Digital Audio experience, customers will now be presented with a visual, poster-based album art visual to indicate the title, track and artist information.</P> <TABLE class="j-table jiveBorder" style="border: 1px solid #c6c6c6; border-width: 2px; border-color: #ffffff;" width="100%"> <THEAD> <TR style="background-color: #efefef; height: 14px;"> <TH style="width: 50%; text-align: center; height: 14px;">Current Look</TH> <TH style="width: 50%; text-align: center; height: 14px;">New Look</TH> </TR> </THEAD> <TBODY> <TR style="height: 289px;"> <TD style="width: 50%; height: 289px;"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="stingray 1.png" style="width: 626px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/708i7F2CDF73BA78A80C/image-size/large?v=1.0&amp;px=999" role="button" title="stingray 1.png" alt="stingray 1.png" /></span></TD> <TD style="width: 50%; height: 289px;"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="stingray 2.png" style="width: 628px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/709i28B8B510D9B1D540/image-size/large?v=1.0&amp;px=999" role="button" title="stingray 2.png" alt="stingray 2.png" /></span></TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <P><STRONG><SPAN>PVR List Resetting to Scheduler</SPAN></STRONG></P> <P><SPAN>We have adjusted the behaviour of the “PVR” button to no longer reset to the “Scheduler” tile upon each press. It will enter the PVR List on the last highlighted tile when the menu was exited.&nbsp; &nbsp; </SPAN></P> <TABLE class="j-table jiveBorder" style="border: 1px solid #c6c6c6; border-width: 2px; border-color: #ffffff;" width="100%"> <THEAD> <TR style="background-color: #efefef; height: 14px;"> <TH style="width: 50%; text-align: center; height: 14px;">Current Look</TH> <TH style="width: 50%; text-align: center; height: 14px;">New Look</TH> </TR> </THEAD> <TBODY> <TR style="height: 289px;"> <TD style="width: 50%; height: 289px;"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="PVR - LIOLI - 18.7.jpg" style="width: 999px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/702iE9B6B79F3E7F3BE3/image-size/large?v=1.0&amp;px=999" role="button" title="PVR - LIOLI - 18.7.jpg" alt="PVR - LIOLI - 18.7.jpg" /></span> <P>&nbsp;</P> </TD> <TD style="width: 50%; height: 289px;"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="PVR - LIOLI - 19.8.jpg" style="width: 999px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/703i8A3F78C60CB6FF84/image-size/large?v=1.0&amp;px=999" role="button" title="PVR - LIOLI - 19.8.jpg" alt="PVR - LIOLI - 19.8.jpg" /></span> <P>&nbsp;</P> </TD> </TR> </TBODY> </TABLE> <P style="text-align: right;">&nbsp;</P> <P style="text-align: right;"><A style="color: #2989c5; text-decoration: none;" href="#top" target="_self" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">Back to top</A></P> <HR /> <P>&nbsp;</P>

<P>Starting October 3rd 2019,&nbsp;<SPAN>BlueCurve TV now lets you&nbsp;order and subscribe to select channels right from your BlueCurve TV box!</SPAN></P> <P>With a self-serve approach to ordering TV channels, you can access the content you want, when you want it--no need to speak to an agent.</P> <P><STRONG>Learn more:</STRONG>&nbsp;<A href="https://support.shaw.ca/t5/content-sandbox/how-to-order-channels-from-your-bluesky-tv-box/ta-p/7585" target="_self">How To: Order channels from your BlueCurve TV box</A></P>

<DIV class="lia-message-template-content-zone"> <P>&nbsp;</P> <TABLE style="width: 100%; border-collapse: collapse; margin-left: auto; margin-right: auto;" border="0"> <TBODY> <TR> <TD style="width: 50%; border-style: none; text-align: center; vertical-align: middle;"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mp.png" style="width: 200px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/137i90FC23482065E1C4/image-size/small?v=1.0&amp;px=200" role="button" title="mp.png" alt="mp.png" /></span></TD> <TD style="width: 50%; border-style: none; text-align: center; vertical-align: middle;"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Elle fictions.jpg" style="width: 200px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/136i395AD473D391F45D/image-size/small?v=1.0&amp;px=200" role="button" title="Elle fictions.jpg" alt="Elle fictions.jpg" /></span> <P>&nbsp;</P> </TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <P>On August 26th, 2019, your favorite French music video channel MusiquePlus will rebrand to the new channel ELLE Fictions.</P> <P>Offering series and movies in French, this new channel will revive your dreams and allow you to relive moments of nostalgia through classics like Gilmore Girls, Dawson's Creek, Desperate Housewives, and Dear Betty. For new viewing adventures, dare to explore and escape with the new generation of Dynasty, Shonda Rhime's <EM>For the People</EM>, movies based on Harlequin novels, and more!</P> <P>If MusiquePlus was previously in your channel list, you will automatically have this channel ready to go on your TV Box.</P> <P>If not,&nbsp;<A href="https://www.shaw.ca/contact-us/" target="_self" rel="nofollow noopener noreferrer">contact us</A>&nbsp;to add ELLE Fictions to your programming line-up today!&nbsp;</P> </DIV>

<HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 22px;">Overview</SPAN></P><UL><LI>Shaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are always working to expand our network to meet the growing data needs of our customers.</LI></UL><P></P><UL><LI>As part of this expansion, we have begun leveraging a feature on new Shaw Internet customers’ Advanced WiFi modems that provides the ability to broadcast a secondary WiFi network from a single home modem. This secondary WiFi network is accessible by Freedom Mobile customers to keep them better connected.</LI></UL><P></P><UL><LI>This feature benefits Shaw Internet customers by no longer requiring them to give out their private network information to visiting Freedom Mobile customers. Freedom Mobile customers also benefit from improved indoor coverage by accessing a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems.</LI></UL><P></P><UL><LI>The secondary WiFi network is designed to run parallel to our Shaw customers’ primary, password-protected, private network, with no impact to their wired in-home broadband connection or data usage.</LI></UL><P></P><UL><LI>Shaw Internet customers who do not wish to have the secondary network broadcast from their modem can disable it at any time at my.shaw.ca by navigating to the “Internet” side bar tab and clicking the ‘disable’ button under “Shaw Hotspot.”</LI></UL><P></P><P><SPAN style="font-size: 22px;">FAQ</SPAN></P><P><STRONG>What is the “ShawMobileHotspot” WiFi network?</STRONG></P><UL><LI>We are now leveraging a feature on Shaw Internet customers’ Hitron modems that broadcasts a secondary WiFi network from a single home modem.</LI><LI>This secondary WiFi network is accessible by Freedom Mobile customers to keep them better connected.<STRONG><BR /> </STRONG></LI></UL><P></P><P><STRONG>How did you notify Shaw customers of this change?</STRONG></P><UL><LI>Beginning November 8, 2017, we began notifying all new Shaw Internet customers that their modem was equipped with this feature and that it would be activated at a later date.</LI></UL><P></P><P><STRONG>Can customers now use this secondary WiFi network?</STRONG></P><UL><LI>Yes, Freedom Mobile customers can now access this secondary WiFi network by downloading the Freedom WiFi app through Google Play or the App Store and completing registration.</LI></UL><P></P><P><STRONG>Why is Shaw enabling this secondary WiFi network?</STRONG></P><UL><LI>This feature creates a secondary WiFi network for Freedom Mobile customers that helps to keep them better connected.</LI></UL><P></P><P><STRONG>Who has access to this secondary WiFi network?</STRONG></P><UL><LI>This new secondary WiFi network is accessible by Freedom Mobile customers, giving them improved indoor coverage through a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems.</LI><LI>This feature benefits Shaw Internet customers by no longer requiring them to give their private network information to Freedom Mobile customers who happen to be visiting.</LI></UL><P></P><P><STRONG>Why don’t Shaw customers have access to this network?</STRONG></P><UL><LI>We are launching this additional WiFi network to help keep Freedom Mobile customers better connected.</LI><LI>We provide Shaw Internet customers with on-to-go connectivity through our Shaw Go WiFi network, which is available at approximately 100,000 locations across Canada.</LI></UL><P></P><P><STRONG>Which modems are now broadcasting this secondary WiFi network?</STRONG></P><UL><LI>Shaw’s Hitron Advanced WiFi modems are now broadcasting this secondary WiFi network.</LI><LI>The XB6 Advanced WiFi modem is also capable of broadcasting this secondary WiFi network, and is expected to launch at a later date.</LI><LI>If you have disabled the feature on shaw.ca, your modem will not broadcast the network.</LI></UL><P></P><P><STRONG>How do I disable the secondary WiFi network on my modem? </STRONG></P><UL><LI>Shaw Internet customers who wish to have the secondary WiFi network disabled on their modem can do so at any time by visiting my.shaw.ca, navigating to the “Internet” side bar tab and clicking the ‘disable’ button under “Shaw Hotspot.”</LI></UL><P></P><P><STRONG>How can I turn on this feature if it has not been made available to me automatically?</STRONG></P><UL><LI>Shaw Internet customers who wish to have the secondary WiFi network enabled on their Advanced WiFi modem can simply go to their <A _jive_internal="true" href="https://support.shaw.ca/t5/billing-account-articles/shaw-account-settings-my-shaw/ta-p/6269" target="_self" rel="noopener noreferrer noopener noreferrer">My Shaw account</A>&nbsp;select Internet, and&nbsp;scroll down to hardware it will give you the option to enable a secondary WIFI network for your Hitrom modem.</LI><LI>If you’re a current Shaw Internet customer who has had services with us since November 8, 2017, are renting a Hitron Advanced WiFi modem and have not opted out, this feature will be automatically activated in the coming weeks.</LI></UL><P></P><P><STRONG>Can I turn this feature back on if I disabled it then changed my mind?</STRONG></P><UL><LI>If you have disabled the secondary WiFi network on your Advanced WiFi modem, you can <A href="https://www.shaw.ca/contact-us/" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer">contact us</A> to re-enable it at any time.</LI><LI>If you have disabled the secondary WiFi network on your XB6 Advanced WiFi modem, you will be able to re-enable it at any time once the secondary WiFi network begins broadcasting from XB6 modems at a later date.</LI></UL><P></P><P><STRONG>Will my home’s location be shown on a location map for hotspots?</STRONG></P><UL><LI>No, your home’s location will not be shown on any hotspot location maps.</LI></UL><P></P><P><STRONG>Will broadcasting the secondary WiFi network impact the security of the modem in my home?</STRONG></P><UL><LI>No, the secondary WiFi network is designed to run parallel to our Shaw customers’ primary, password-protected, private network, with no impact to their wired in-home broadband connection or data usage.</LI></UL><P></P><P><STRONG>Will broadcasting a secondary WiFi network impact my modem’s power consumption?</STRONG></P><UL><LI>We anticipate that the secondary WiFi network will have minimal-to-no impact on the power consumption of our customers’ modem.</LI></UL><P></P><P><STRONG>Will the operation of this secondary WiFi network impact my broadband connection or data usage?</STRONG></P><UL><LI>No, this secondary WiFi network runs as a separate network parallel to our Shaw Internet customers’ primary WiFi network, and will have no impact to your wired broadband connection or data usage.</LI></UL><P></P><P><STRONG>Will the operation of this secondary WiFi network impact my private WiFi network speeds?</STRONG></P><UL><LI>As with all WiFi connections, WiFi network speeds are dependent on the users’ proximity to the modem, data usage patterns and the total number of connections.</LI><LI>Our Shaw Internet customers’ in-home WiFi network will be given priority over the secondary WiFi network to minimize any potential impacts that may arise. We expect that there will be little-to-no noticeable effect on Shaw Internet customers’ in-home WiFi network.</LI></UL><P></P><P><STRONG>Will I be responsible for the activities and data usage of others using this secondary WiFi network?</STRONG></P><UL><LI>No, Shaw customers will not be responsible for the activities and data usage of others using the public, secondary WiFi network being broadcast through their modem.</LI><LI>This has been updated in Shaw’s Terms of Service.</LI></UL><P></P><P><STRONG>Does Shaw Hotspot use the same channel as my home WiFi? Will there be increased band utilization?</STRONG></P><UL><LI>Yes, Shaw Hotspot does operate on the same channel as your home WiFi network and can increase band utilization.&nbsp;</LI></UL><P></P><P><STRONG>Will I be compensated for having this feature enabled on my modem?</STRONG></P><UL><LI>We are not offering compensation for enabling the feature. Shaw Internet customers who wish to have the secondary WiFi network disabled on their modem can do so at any time by visiting my.shaw.ca, navigating to the “Internet” side bar tab and clicking the ‘disable’ button under “Shaw Hotspot.”</LI></UL></BODY></HTML>

<HTML><HEAD></HEAD><BODY><P style="color: #363636; background-color: #ffffff; border: 0px; padding: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt; padding: 0px;">Welcome to the Shaw ThinkTank Frequently Asked Questions. With the end goal to better serve our customers, Shaw ThinkTank is a means of better understanding the needs of our customers.</SPAN></P><P></P><P></P><TABLE style="border: 1px solid #c6c6c6; border-width: 1px; border-color: #dedede;" width="99%"><THEAD style="border: 0px;"><TR style="background-color: #efefef; height: 38px;"><TH style="background-color: #0082bb; height: 38px; padding: 10px; vertical-align: middle;"><H6 style="font-weight: normal;" id="toc-hId-27969455"><SPAN style="color: #ffffff; font-size: 22px; font-family: helvetica, arial, sans-serif; padding-left: 5px;"><A name="GatewayVideo"></A>Shaw ThinkTank Frequently Asked Questions</SPAN><IMG __jive_id="163772" src="https://support.shaw.ca/legacyfs/online/163772_gauge_easy_c.png" style="float: right; padding-right: 10px; vertical-align: middle; max-width: 40px;" /></H6></TH></TR></THEAD><TBODY><TR style="background-color: #efefef; height: 122px;"><TD colspan="2" style="background-color: #ffffff; height: 122px; padding: 20px; vertical-align: top;"><P style="border: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt;">Review our FAQs to learn more about ShawThinkTank. <BR /></SPAN></P><P style="border: 0px;"></P><P style="border: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt;"><STRONG>What is Shaw ThinkTank?</STRONG><BR />Shaw ThinkTank is our new insight community, that includes our current customers. Members of Shaw ThinkTank (Shaw ThinkTankers) can provide their thoughts, opinions, and experiences on a variety of topics on a continual basis.<BR /><BR /><STRONG>What is the purpose of Shaw ThinkTank?</STRONG><BR />To ensure our customers are at the center of our business and the decisions we make.<BR /><BR /><STRONG>How many people are in Shaw ThinkTank?</STRONG><BR />Up to 15,000 members.&nbsp; Currently, we are still recruiting.<BR /><BR /><STRONG>Who can participate?</STRONG><BR />Anyone who is a Shaw residential customer.&nbsp; Currently, it’s on an invite-only basis.<BR /><BR /><STRONG>If I decide to participate, what am I expected to do?</STRONG><BR />Participate in various activities that ask for your feedback on a variety of topics.&nbsp; We ask that you provide your honest feedback, good or bad.<BR /><BR /><STRONG>What types of activities will Shaw ThinkTankers be asked to do?</STRONG><BR />They will be asked to participate in different activities related to product development, branding, concept testing, customer service, user experience, value perception and more.<BR /><BR /><STRONG>How are activities sent out from Shaw ThinkTank?</STRONG><BR />Emails will be sent to the customers’ email.&nbsp; It will be sent from <A href="mailto:support@shawthinktank.com" rel="nofollow noopener noreferrer">support@shawthinktank.com</A>.<BR />&nbsp;<BR /><STRONG>How often will Shaw ThinkTankers be asked to participate in activities?</STRONG><BR />On average, 2 activities per month will go out, but it’s up to the members if they want to participate or not.<BR /><BR /><STRONG>How will my feedback be used?</STRONG><BR />Your feedback will be analyzed collectively with all the feedback from other members to inform on current state and future business decisions.<BR /><BR /><STRONG>Are there any incentives for participating?</STRONG><BR />Yes, for every activity that they’ve chosen to participate in, they will get one entry into the monthly draw for 1 of the 3 chances to win a $250 cash prize.<BR /><BR /><SPAN style="font-size: 22px;"><STRONG>Sign Up Process</STRONG></SPAN><BR /></SPAN></P><P style="border: 0px;"></P><P style="border: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt;"><STRONG>How do I sign up?</STRONG><BR />Click on the link found in the original email invitation.<BR /><BR /><STRONG>Why am I being asked my ethnicity in order to sign up?</STRONG><BR />We want to better understand our customers with different cultural backgrounds and how their needs for products and services may differ, and how we can better serve them.</SPAN></P></TD></TR></TBODY></TABLE><P style="text-align: right;"><A href="#top" rel="nofollow noopener noreferrer">Back to Top</A></P><P style="text-align: right;"></P><P style="text-align: right;"></P><P></P><CENTER><P><SPAN style="font-size: 15px;"> <STRONG>Still have questions? </STRONG><STRONG>Chat with us on social media. </STRONG></SPAN></P><P><SPAN style="font-size: 15px;">It's fast, easy and convenient, and it's totally a new way to connect with us.</SPAN></P><SPAN style="font-size: 22px;"><A href="https://fb.com/msg/shaw" rel="nofollow noopener noreferrer"><IMG __jive_id="163773" alt="Facebook Messenger" class="image-3 jive-image j-img-original" src="https://support.shaw.ca/legacyfs/online/163773_facebookm.png" style="height: auto;" /></A>&nbsp; &nbsp; &nbsp; &nbsp;<A href="http://bit.ly/2sjhABa" rel="nofollow noopener noreferrer"><IMG __jive_id="163774" alt="Twitter Help" class="image-4 jive-image j-img-original" src="https://support.shaw.ca/legacyfs/online/163774_Twitter.png" style="height: auto;" /></A></SPAN></CENTER><CENTER></CENTER><CENTER></CENTER><CENTER></CENTER><CENTER></CENTER></BODY></HTML>

<P>As of&nbsp;March 6, 2017, Webspace, Photo Share, Video Mail, and members.shaw.ca have been retired.</P> <P>&nbsp;</P> <P>We understand that the information and assets stored on your accounts are important to you. You will continue to have access to the contents of your accounts until March 6, 2018 before 12pm EST; however, we encourage you to move your items to other services, such as WordPress, Facebook, Google Photos or YouTube as soon as possible to avoid losing any important photos and/or information.</P> <P>&nbsp;</P> <P>As of December 5, 2016, new customers can no longer sign up for Shaw Photo Share, Video Mail, Webspace, and members.shaw.ca. Existing customers can continue to access their content until March 6, 2017. After this date, we will store customer information for one year in a cloud-based tool.</P> <P>&nbsp;</P> <P><STRONG>Will my <A href="https://support.shaw.ca/t5/user/viewprofilepage/user-id/60221" target="_self">@shaw</A>.ca email account (Shaw Webmail) be affected by these changes?</STRONG></P> <P>No, these changes are only for Webspace and our other legacy web apps. Any files or emails stored in your email account inbox or other email folders will not be affected.</P> <P>&nbsp;</P> <P><SPAN style="font-size: 12pt;"><STRONG>How to Retrieve Your Content</STRONG></SPAN></P> <P>You can easily retrieve all your content <A href="http://retrieve.shaw.ca/" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">here</A>. <SPAN>On December 6, 2016, we will email you a unique Access Code to access your files. If you did not receive an access code, click <A href="#noaccesscode" target="_self" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">here</A>. </SPAN>You can also login to My Account to get to the retrieval site to download your information. <SPAN>Alternatively, s<SPAN style="font-size: 11.0pt;">igning into any of the web apps (such as Photo Share) will automatically prompt your information to become available for download through&nbsp;<A href="https://retrieve.shaw.ca" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">https://retrieve.shaw.ca</A>.</SPAN></SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <P><SPAN style="font-size: 12pt;"><STRONG>Why are these services being retired?</STRONG></SPAN></P> <P>Due to limited usage and more popular free third-party services available to our customers, on March 6, 2017, we’ve retired the Shaw Photo Share, Video Mail, Webspace and members.shaw.ca web apps.</P> <P>With free services like WordPress, Facebook, Google Photos, YouTube, and Instagram, Shaw Photo Share, Video Mail, Webspace and members.shaw.ca have become redundant and no longer provide the best value and best experience to our customers.</P> <P>We have shifted our focus to other next-generation apps that provide more valuable to customers, such as FreeRange TV.</P> <P>&nbsp;</P> <P><SPAN style="font-size: 12pt;"><STRONG>What should I do now?</STRONG></SPAN></P> <P>If you have already downloaded your data, we recommend that you start looking at alternative solutions to the service you were using such as WordPress, Facebook, Google Photos or YouTube.</P> <P>If you have not already downloaded your data, click <A href="#retrieve" target="_self" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">here</A> to learn how.</P> <P>&nbsp;</P> <P><SPAN style="font-size: 12pt;"><STRONG>Will Shaw offer replacement services for these applications?</STRONG></SPAN></P> <P><SPAN>We will not be offering an alternative provided by Shaw. If you require assistance identifying an alternative solution, please <A href="https://shaw.ca/contact-us/personal/?vid=contactus" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">Contact Us</A> for assistance.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size: 12pt;"><STRONG>Will this affect my bill?</STRONG></SPAN></P> <P><SPAN>No. These services were offered as a no-cost value-add to your Internet package. You will not see any impact to your bill as a result of this change.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size: 12pt;"><STRONG>What happens if I do not retrieve my information?</STRONG></SPAN></P> <P><SPAN>We will store your data until </SPAN>March 6, 2018 12pm EST. We encourage you to remove your information as soon as possible.</P> <P>&nbsp;</P> <P><A name="noaccesscode" target="_blank"></A><SPAN style="font-size: 12pt;"><STRONG>I didn’t receive an e-mail; how do I get my access code?</STRONG></SPAN></P> <P>On December 6, 2016, we sent a unique access code to the email address you originally signed up with. Please be sure to check your Junk folder.</P> <P>&nbsp;</P> <P>If you are unable to find the access code you can take the following steps.&nbsp;</P> <OL> <LI>Sign into your My Account profile</LI> <LI>Click on <STRONG>Internet</STRONG>&nbsp;on the left hand side</LI> <LI>Select the option to <STRONG>Retrieve Content</STRONG>. <UL> <LI>You will be prompted to accept the download, and once completed you can click and drag the downloaded folder into Documents, Desktop, or a location of your choice.</LI> </UL> </LI> </OL> <P>&nbsp;</P> <P><IMG style="width: 620px; height: 405px; display: block; margin-left: auto; margin-right: auto;" class="image-6 jive-image j-img-centered j-img-original" src="https://support.shaw.ca/legacyfs/online/133094_MyAccount+Retrieve.png" border="0" alt="my account retrieve content" /></P> <P>&nbsp;</P> <P><A href="https://support.shaw.ca/t5/billing-account-articles/shaw-account-settings-my-shaw/ta-p/6269#create" target="_self" rel="noopener noreferrer noopener noreferrer">Click here to setup a My Account If you do not currently have a My Account created.</A></P> <P>&nbsp;</P> <HR /> <P>&nbsp;</P> <P><SPAN style="font-size: 14pt;"><A name="retrieve" target="_blank"></A><STRONG>How to use the Content Retrieval Site</STRONG></SPAN></P> <OL> <OL> <LI>Paste or type your access code and click submit to display your available content<BR /><BR /><IMG style="width: 620px; height: 339px; display: block; margin-left: auto; margin-right: auto;" class="image-1 jive-image j-img-centered j-img-original" src="/legacyfs/online/130012_Step 1.png" border="0" alt="app retirement retrieval step 1 one" /> <P>&nbsp;</P> </LI> <LI>Your content will be sorted by application. Click the Download button to start downloading your content.<BR /><BR /><IMG style="width: 620px; height: 458px; display: block; margin-left: auto; margin-right: auto;" class="jive-image image-2 j-img-centered j-img-original" src="/legacyfs/online/130013_Step 2.png" border="0" alt="app retirement retrieval step 2 two download" /> <P>&nbsp;</P> </LI> <LI>Open the downloaded content: <UL> <LI>In Chrome:<BR /><BR /><IMG style="height: auto; display: block; margin-left: auto; margin-right: auto;" class="jive-image image-3 j-img-centered j-img-original" src="/legacyfs/online/130014_Step 3.png" border="0" alt="app retirement retrieval step 3 chrome download save as" /> <P>&nbsp;</P> </LI> <LI>In Internet Explorer:<BR /><BR /><IMG style="width: 613px; height: 34px; display: block; margin-left: auto; margin-right: auto;" class="j-img-centered image-4 jive-image" src="/legacyfs/online/130015_Step 3.1.png" border="0" alt="app retirement retrieval step 3 internet explorer ie download save as" /> <P>&nbsp;</P> </LI> </UL> </LI> <LI>Click and drag the downloaded folder to Documents, Desktop, or location of your choice.<BR /><BR /><IMG style="height: auto; display: block; margin-left: auto; margin-right: auto;" class="jive-image image-5 j-img-centered j-img-original" src="/legacyfs/online/130016_Step 4.png" border="0" alt="app retirement retrieval step 4 four save location" /> <P>&nbsp;</P> </LI> </OL> </OL> <P>If you are experiencing issues, please <A href="https://shaw.ca/contact-us/personal/?vid=contactus" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">Contact Us</A> for assistance.</P>