<DIV class="lia-message-template-content-zone"> <P>Effective immediately, Shaw will no longer be carrying Russia Today. Customers who subscribe to RT as a pick and pay service will automatically receive a credit in the next billing cycle.</P> </DIV>

<DIV class="lia-message-template-content-zone"> <P><SPAN class="TextRun SCXW20077221 BCX0" data-contrast="none"><SPAN class="NormalTextRun SCXW20077221 BCX0">As of March 1, 2022, select<SPAN>&nbsp;</SPAN></SPAN><SPAN class="NormalTextRun SCXW20077221 BCX0">previously offered<SPAN>&nbsp;</SPAN></SPAN><SPAN class="NormalTextRun SCXW20077221 BCX0">versions of<SPAN>&nbsp;</SPAN></SPAN><SPAN class="NormalTextRun CommentStart SCXW20077221 BCX0">Legacy Crave and Legacy<SPAN>&nbsp;</SPAN></SPAN><SPAN class="NormalTextRun SpellingErrorV2 SCXW20077221 BCX0">Crave+STARZ</SPAN><SPAN class="NormalTextRun SCXW20077221 BCX0"><SPAN>&nbsp;</SPAN></SPAN><SPAN class="NormalTextRun SCXW20077221 BCX0">packaging will receive a rate<SPAN>&nbsp;</SPAN></SPAN><SPAN class="NormalTextRun CommentStart SCXW20077221 BCX0">increase<SPAN>&nbsp;</SPAN></SPAN><SPAN class="NormalTextRun SCXW20077221 BCX0">of</SPAN><SPAN class="NormalTextRun CommentStart SCXW20077221 BCX0"><SPAN>&nbsp;</SPAN>$2.00</SPAN><SPAN class="NormalTextRun SCXW20077221 BCX0">.<SPAN>&nbsp;</SPAN></SPAN><SPAN class="NormalTextRun SCXW20077221 BCX0">If you are impacted by this change, y</SPAN><SPAN class="NormalTextRun SCXW20077221 BCX0">ou will receive bill notifications starting January 1, 2022.</SPAN></SPAN><SPAN class="EOP SCXW20077221 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;<BR /><BR /></SPAN></P> <P><STRONG>Update March 1, 2022:</STRONG> Due to a data error, some customers were not notified in advance of the Crave subscription rate adjustment detailed on this page, which took effect between January and March 2022 (depending on your billing date).</P> <UL> <LI>If you weren’t notified, we will be crediting your account to reverse all increased subscription amounts charged until your next billing period. No action is required on your part. <UL> <LI>If you are billed two (2) months in advance, you will receive a credit for the rate adjustment until June 1, 2022.</LI> <LI>If you are billed one (1) month in advance, you will receive a credit for the rate adjustment until May 1, 2022.</LI> </UL> </LI> <LI>Your regular Crave subscription billing will resume after this, with the $2.00/mo rate adjustment in effect.</LI> </UL> <P>We apologize for any inconvenience this may have caused. If you have any questions, please <A href="https://www.shaw.ca/contact-us" target="_blank" rel="noopener nofollow noreferrer">contact us</A>.<BR /><BR /></P> <P><STRONG><SPAN data-contrast="none">How do I know if I&nbsp;am&nbsp;impacted by this Crave rate adjustment?</SPAN></STRONG><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;<BR /></SPAN><SPAN style="font-family: inherit;" data-contrast="none">If you are impacted, you will see notifications starting on your monthly bill in January 2022. Additionally, you will receive notifications on your February and March 2022 bills.</SPAN><SPAN style="font-family: inherit;" data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;<BR /><BR /></SPAN></P> <P><STRONG style="font-family: inherit;"><SPAN data-contrast="none">Why is there no change to the current offering Crave package?<BR /></SPAN></STRONG><SPAN data-contrast="none">The current Crave package available is different than the impacted products with this adjustment as it does not include STARZ content.</SPAN><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN><SPAN style="font-family: inherit;" data-contrast="none">Customers can choose to add STARZ onto the Crave package at an additional cost. See&nbsp;</SPAN><A style="font-family: inherit;" href="https://www.shaw.ca/tv/channels/premium" target="_blank" rel="noopener nofollow noreferrer">Premium TV Channels</A><SPAN style="font-family: inherit;" data-contrast="none">&nbsp;for more information.</SPAN><SPAN style="font-family: inherit;" data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;<BR /><BR /></SPAN></P> <P><STRONG><SPAN data-contrast="none">Can I change to the&nbsp;currently offered Crave&nbsp;package?</SPAN></STRONG><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}"><BR /></SPAN><SPAN style="font-family: inherit;" data-contrast="none">You can change to&nbsp;our current&nbsp;Crave&nbsp;offering; however, this does&nbsp;not include STARZ content.&nbsp;</SPAN><SPAN data-contrast="none">If you are interested in STARZ&nbsp;content,&nbsp;then you would need to add the STARZ package at an additional cost.</SPAN></P> <UL> <LI><STRONG><SPAN data-contrast="none">Note</SPAN></STRONG><SPAN data-contrast="none">:&nbsp;If you change from your current package of Crave that includes STARZ, we are unable to change back to the previous packaging&nbsp;as they are no longer offered&nbsp;together with current in-market packages.</SPAN><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></LI> </UL> </DIV>

<DIV id="article-top" class="tkb-custom-template"><!-- Start of overview box --> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"><!-- auto-generated ToC --></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>STIR/SHAKEN (S/S) is a protocol used reduce spam phone calls by digitally signing originating calls. This means that when you're receiving a call, you can tell if it's a legitimate (signed) calling party number based on call display information. With S/S, you can more easily avoid spam calls and should see an overall reduction in fraudulent robocalls and illegal phone number spoofing.</P> <P>S/S began to rollout holistically in Canada on November 30th, 2021. Since it's rolling out over time, not all calls will be signed at launch.</P> </DIV> </DIV> <!-- End of overview box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1330453969">What is STIR/SHAKEN?</H2> <UL> <LI><STRONG>STIR</STRONG><SPAN>&nbsp;</SPAN>(Secure Telephony Identity Revisited) and<SPAN>&nbsp;</SPAN><STRONG>SHAKEN</STRONG><SPAN>&nbsp;</SPAN>(Signature-based Handling of Asserted Information using Tokens) is a protocol and a set of methods and procedures that is used to digitally sign&nbsp;originating calls sent over an end-to-end IP network.</LI> <LI>STIR/SHAKEN (S/S) has been mandated for use by Service Providers (SPs) by the FCC in the US and CRTC in Canada to reduce fraudulent robocalls and illegal phone number spoofing.</LI> <LI>S/S is not a Shaw product or feature. Rather, it's a protocol that all Service Providers (SPs) are required to implement—as a condition of service. You will benefit from S/S regardless of which phone plan or features you're subscribed to. There's no additional cost or action required.</LI> </UL> </DIV> </DIV> <!-- End of content box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--442950288">Do I Need to do Anything When STIR/SHAKEN Launches?</H2> <UL> <LI>You do not need to do anything, and should simply notice the number of scam and spam calls decrease.</LI> <LI>You may see some differences in the call display on your handsets when S/S is introduced, allowing you to identify a signed call.</LI> <LI>We started the rollout of S/S for wireless customers (Shaw Mobile and Freedom Mobile) in 2022. Whether you will have access to STIR/SHAKEN technology will depend on the phone you are using and whether software is up to date.</LI> </UL> </DIV> </DIV> <!-- End of content box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-444553393">How Can I Identify a Signed Call on My Call Display?</H2> <UL> <LI>You can easily tell on your call display if an incoming call is signed or legitimate. This appears differently between home phone (landline) and mobile phone handsets. <UL> <LI>Home phones will show "VER" on the call display to indicate the call is verified.</LI> <LI>Mobile phones will show a green checkmark on call display to indicate the call is verified.</LI> </UL> </LI> <LI>Unsigned calls will not have an indicator; they just won't show as verified.</LI> <LI>Since STIR/SHAKEN is rolling out over time, not all calls will be signed at launch.</LI> </UL> </DIV> </DIV> <!-- End of content box --></DIV> <DIV class="tkb-custom-template"> <DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-1332057074">How Does STIR/SHAKEN Work?</H2> <UL> <LI>Currently, there are many Caller ID spoofing mechanisms, and illegitimate spoofing can evolve to evade mitigation techniques.&nbsp;With S/S, you can more easily avoid spam calls and should see an overall reduction in fraudulent robocalls and illegal phone number spoofing.</LI> <LI>The existing rules that the CRTC introduced around SPAM calling (see <A href="https://support.shaw.ca/t5/home-phone-articles/how-to-use-spam-call-blocking/ta-p/10346" target="_self">How To: Use Spam Call Blocking</A>) will be applied to calls subjected to S/S. This may increase the efficacy of the CRTC’s spam call blocking rules. As S/S is rolled out across all SP’s, determinations on what will be done with unsigned calls is ongoing.</LI> <LI>SHAKEN is a framework that utilizes the STIR protocol to digitally sign phone calls carried on IP-based (SIP) Trunks with one of three “Attestations” or “Trust values”. Using S/S, an originating SP will digitally sign a phone call as either “A” – verified association, “B” – not a fully verified association, or “C” – not verified. The destination SP looks at the Calling Party Information and the digital signature provided by the originating SP and determines whether it is trusted, partially trusted or not trusted at all. Assigning these designations is the responsibility of the originator of the call or the SP, either directly or at the point the call enters its network.<BR /><BR /></LI> </UL> <P style=" text-align: center; "><STRONG>STIR/SHAKEN Topology</STRONG></P> <P style=" text-align: center; "><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="STIR-SHAKEN.png" style="width: 662px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/7161i964335216D87F08E/image-dimensions/662x245?v=v2" width="662" height="245" role="button" title="STIR-SHAKEN.png" alt="STIR-SHAKEN.png" /></span></STRONG></P> </DIV> </DIV> </DIV> </DIV> <DIV class="tkb-custom-template"><!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--2075406541">Which phones support STIR/SHAKEN?</H2> <UL> <LI>Currently, the following phones support this technology: <UL> <LI>Samsung Galaxy: S10, S20, S20 FE, S21 FE, Note 10, Note 20, A52, Z Fold3/ Flip3</LI> <LI>Motorola: Moto G Pure</LI> <LI>Google: Pixel 6 and Pixel 6 Pro</LI> </UL> </LI> <LI>We’re working with other manufacturers to make sure more phones will support it.</LI> </UL> </DIV> </DIV> <!-- End of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1187902860">Why Might the Rollout of STIR/SHAKEN be Delayed?</H2> <UL> <LI>Rollout may be delayed due to challenges associated with testing and implementing the technical elements associated with the program. We expect this service to be fully implemented in the coming months.</LI> </UL> </DIV> </DIV> <!-- End of content box --><BR /><!-- Start of related articles box --> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--300399179">Related readings</H2> <BR /><!-- Related articles list--> <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/how-to-protect-against-spam-and-unsolicited-calls/ta-p/20405" target="_self">How To: Protect Against Spam and Unsolicited Calls</A></LI> <LI><A href="https://support.shaw.ca/t5/home-phone-articles/how-to-use-spam-call-blocking/ta-p/10346" target="_self">How To: Use Spam Call Blocking</A></LI> <LI><A href="https://crtc.gc.ca/eng/archive/2021/2021-123.htm" target="_blank" rel="noopener nofollow noreferrer">Compliance and Enforcement and Telecom Decision CRTC 2021-123</A></LI> </UL> </DIV> </DIV> <!-- End of related articles box --></DIV>

<DIV class="lia-message-template-content-zone"> <P>Starting January 1, 2021, rates will increase on select residential Internet plans, select Internet add-ons, home phone plans, and select TV theme packs and add-ons. Customers will receive an advanced notification of the rate change through their monthly invoice. If customers are on a promotional offer or have signed up for an Internet or Internet and TV 2-year ValuePlan with a price guarantee, they will not see a rate increase on their base TV and Internet services until their promotional period or 2-year ValuePlan ends. Any TV theme packs or add-ons may be subject to an increase.</P> <P>Customers can sign up anytime for an Internet only or Internet and TV 2-year ValuePlan to receive a price guarantee on their base Internet or Internet and TV services until the term ends.</P> <P><STRONG><BR />Why you chose Shaw</STRONG></P> <P>Staying connected has never been more important as Canadian households live, work, and learn from home. As a leading communications provider, we are committed to giving our customers more access to the leading content and technology they want—now and in the future.</P> <P>We offer Fibre+ Gig, our fastest Internet tier, to over a million more Western Canadian homes and businesses than our closest competitor. Our customers can stay connected while on-the-go with over&nbsp;<SPAN><A href="https://www.shaw.ca/internet/wifi" target="_blank" rel="noopener nofollow noreferrer">100,000 (and growing) Shaw Go WiFi hotspots</A></SPAN>. We have also expanded our TV and phone services to even more cities across Western Canada. Our next-level TV experience allows you to enjoy smarter streaming with all your shows in one place.</P> <P>Please see answers to common questions below.</P> <HR /> <P><STRONG>Why are my rates going up?</STRONG></P> <UL> <LI>We adjust our rates to ensure we can continue meeting the ever-evolving needs of our customers through improving our network, upgrading our technology and expanding our footprint across Canada.</LI> </UL> <P>&nbsp;</P> <P><STRONG>How much will prices increase by?</STRONG></P> <UL> <LI>Select Internet services will increase by $1 to $6/mo, select Internet add-ons will increase by $1.05/mo,&nbsp; select Phone services will increase by $1/mo, select TV theme packs will increase by $1 to $2/mo.</LI> <LI>WWE Network will increase by $2.01/mo (this only impacts customers who subscribed before January 16, 2020).</LI> <LI>5-, 7-, 10- and 14-channel pack discounts will be reduced by $2 to $3 and 2-channel pack discounts will be eliminated.&nbsp;</LI> </UL> <P>&nbsp;</P> <P><STRONG>When will this rate adjustment take effect?</STRONG></P> <UL> <LI>Rates for these select residential services will increase as of January 1, 2021.</LI> </UL> <P>&nbsp;</P> <P><STRONG>When were customers notified of this rate adjustment?</STRONG></P> <UL> <LI>Notifications of the rate adjustment started on October 1, 2020, via invoice messaging, shaw.ca, and support.shaw.ca.</LI> </UL> <P>&nbsp;</P> <P><STRONG>Is the CRTC involved in regulating Shaw service rates?</STRONG></P> <UL> <LI>No, the CRTC is not involved in the setting of Shaw rates.</LI> <LI>Shaw is solely accountable for all changes made to our pricing.</LI> </UL> <P>&nbsp;</P> <P><STRONG>Where can I find more information about this rate adjustment?</STRONG></P> <UL> <LI>More information will be available on your upcoming invoice. Click&nbsp;<A href="https://support.shaw.ca/t5/billing-account-articles/how-to-view-my-current-shaw-bill/ta-p/6146" target="_blank"><STRONG>here</STRONG></A>&nbsp;to learn how to view your invoice in the My Shaw App or My Shaw website or&nbsp;<A href="https://www.shaw.ca/contact-us/" target="_blank" rel="noopener nofollow noreferrer"><STRONG>contact us</STRONG></A>.</LI> </UL> </DIV>

<CENTER><IFRAME src="https://www.youtube.com/embed/X-dX9Kkgaj4" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"></IFRAME></CENTER> <P>&nbsp;</P> <P>As we continue to navigate the ongoing COVID-19 situation, we've had to make some adjustments to the way we run our business, to protect your family and ours, while keeping you connected at home. The health and safety of our employees and customers is so important to us, so we are providing safe, easy, contactless<SPAN>&nbsp;</SPAN>technician support when you need it.</P> <P>Connectivity is essential right now and our team is working hard to make sure that you have the information you need at your fingertips. Try searching for quick Shaw Help support on this site – most trouble can be resolved with easy steps that you can do yourself. You’ve got this!</P> <P>If you need a little more support from our technical experts you can connect with us anytime by clicking the blue chat bubble on this page, visiting <A href="http://shaw.ca/chat" target="_blank" rel="noopener nofollow noreferrer">shaw.ca/chat</A>, or by using the My Shaw app. We will do our best to support you by chat or phone, but if we need to send a technician to your home here is what you can expect.</P> <UL> <LI>Our tech will not ring your doorbell or knock on your door, so that we can all maintain a safe distance. Instead our tech will give you a call to let you know that they are on-site.</LI> <LI>Any work that may be needed outside of your home will be completed first. This might include leaving equipment on your doorstep.</LI> <LI>Once the outside work is completed, our tech will call you again and walk you through any inside work that may need to be completed. If you need any supplies like splitters or coax cable, the tech will leave these on your doorstep for you to bring inside.</LI> </UL> <P>Our techs have awesome virtual tools at their fingertips to give your family the support you need and make sure that we get you connected quickly.&nbsp; We know how important that is to you and your family, especially today.</P> <P>&nbsp;</P> <H3 style="color: #000; margin-bottom: 15px;" id="toc-hId-1154352561">Related Articles</H3> <UL class="related-articles-list"> <LI><A href="https://support.shaw.ca/t5/service-updates-outages/statement-from-shaw-communications-regarding-covid-19/ta-p/15961" target="_self" data-orig-content="Link 3">Statement from Shaw Communications regarding COVID-19</A></LI> </UL>

<DIV id="article-top" class="tkb-custom-template"><!-- Start of overview box --> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"><!-- auto-generated ToC --></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority.</P> <P>Like many other companies in Canada and around the world, we’re monitoring the situation very closely and have contingency plans in place to manage our business, and therefore our customers’ services, should the situation escalate. We will post to our Support page with any updates. Please check back here regularly for more information.</P> </DIV> </DIV> <!-- End of overview box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1333165016" id="toc-hId--1333188048">Putting people first</H2> <P><SPAN>As a precautionary measure, we’ve asked all Shaw employees to stay home if they are feeling unwell for any reason. We’ve increased cleaning and disinfecting protocols in all our offices and retail locations to keep workplaces as clean and sanitary as possible for employees and customers. We have also implemented business travel restrictions and 14-day self-isolation for employees who have returned from a personal trip to one of the impacted countries.</SPAN></P> </DIV> </DIV> <!-- End of content box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1333165016" id="toc-hId--445684367">Working with customers</H2> <P><SPAN>We encourage any customer to proactively <A href="http://www.shaw.ca/contact-us" target="_self" rel="nofollow noopener noreferrer">contact us</A> if they need to make adjustments to their service in order to address their changing financial or connectivity needs due to COVID-19.</SPAN></P> </DIV> </DIV> <!-- End of content box --><!-- Start of content box --> <!-- End of content box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1333165016" id="toc-hId-441819314">Order from home</H2> <P><SPAN>If shopping online feels more comfortable and convenient for you, it’s easy to order our products and services from home:</SPAN></P> <UL> <LI><A href="https://www.shaw.ca/internet/plans" target="_self" rel="nofollow noopener noreferrer"><SPAN>Shop Internet plans</SPAN></A></LI> <LI><A href="https://www.shawmobile.ca/en-CA" target="_self" rel="nofollow noopener noreferrer"><SPAN>Shop Mobile plans</SPAN></A></LI> <LI><A href="https://www.shaw.ca/tv/plans" target="_self" rel="nofollow noopener noreferrer"><SPAN>Shop TV plans</SPAN></A></LI> </UL> </DIV> </DIV> <!-- End of content box --><!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--445661335" id="toc-hId-1329322995">Retail locations</H2> <P><SPAN>Visit&nbsp;</SPAN><A class="sc-gGBfsJ ezSIMS" title="http://shaw.ca/retail/" href="http://shaw.ca/retail/" target="_blank" rel="noopener nofollow noreferrer" data-renderer-mark="true">shaw.ca/retail</A><SPAN>&nbsp;for store details and to stay up to date on location hours and availability as measures in your area change.</SPAN></P> <P><SPAN>We are still available every day to serve customers<A href="https://www.shaw.ca/contact-us/" target="_self" rel="nofollow noopener noreferrer"> via online chat, Facebook Messenger, Twitter or phone</A>. We can help with your services as you need. In most cases, services can be ordered or upgraded with easy and convenient self-install options that avoid the need for a technician to visit your home and payments can always be made online.</SPAN></P> </DIV> </DIV> <!-- End of content box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-441842346" id="toc-hId--2078140620">Pay your bill online</H2> <P>Need to pay your bill? You can make payments through your bank or My Shaw. As well, you can use our automated phone services to make payments at 1-888-472-2222. See our <A href="https://support.shaw.ca/t5/billing-account-articles/self-serve-payment-options/ta-p/5858" target="_blank">self serve payment options.</A></P> </DIV> </DIV> <!-- End of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-441842346" id="toc-hId--1190636939">No data caps</H2> <P>We do not have data caps on our internet plans. Whether you’re working from home or need to keep the kids entertained, we’re committed to ensuring you have the data you need to continue to live your life.</P> </DIV> </DIV> <!-- End of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-441842346" id="toc-hId--303133258">Contactless technician support</H2> <P>We've made some adjustments to the way we run our business, to protect your family and ours, while keeping you connected at home. The health and safety of our employees and customers is so important to us, so we are providing safe, easy, contactless technician support when you need it. <A href="https://support.shaw.ca/t5/service-updates-outages/how-do-i-get-help-at-home-from-a-technician/ta-p/16731" target="_self">Learn more</A>.</P> </DIV> </DIV> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-441842346" id="toc-hId-584370423">Stepping up for all Canadians</H2> <P>During these unprecedented times, Shaw is helping Canadians get the help they need. Click <A href="https://www.shaw.ca/corporate/community/shaw-helps" target="_self" rel="nofollow noopener noreferrer">here</A> for more information on how Shaw is helping out.</P> </DIV> </DIV> <!-- End of content box --> <BR /><!-- Start of related articles box --> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-1471874104">Related readings</H2> <P>&nbsp;</P> <UL class="related-article"> <LI><A href="http://www.shaw.ca/covid-19" target="_blank" rel="noopener nofollow noreferrer">Shaw's COVID-19 hub</A></LI> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/self-serve-payment-options/ta-p/5858?responseId=84--fcDkqbUMeRTGMKw4KxZgzt3eIL2eSWfY" target="_self" data-orig-content="Link 3">Self Serve Payment Options</A></LI> <LI><A href="https://support.shaw.ca/t5/service-updates-outages/covid-19-opening-up-shaw-go-wifi/ta-p/16249" target="_self">COVID-19: Opening up Shaw Go WiFi</A></LI> </UL> </DIV> </DIV> <!-- End of related articles box --></DIV>

<HTML><HEAD></HEAD><BODY><P style="color: #363636; background-color: #ffffff; border: 0px; padding: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt; padding: 0px;">Welcome to the Shaw ThinkTank Frequently Asked Questions. With the end goal to better serve our customers, Shaw ThinkTank is a means of better understanding the needs of our customers.</SPAN></P><P></P><P></P><TABLE style="border: 1px solid #c6c6c6; border-width: 1px; border-color: #dedede;" width="99%"><THEAD style="border: 0px;"><TR style="background-color: #efefef; height: 38px;"><TH style="background-color: #0082bb; height: 38px; padding: 10px; vertical-align: middle;"><H6 style="font-weight: normal;" id="toc-hId--968818786"><SPAN style="color: #ffffff; font-size: 22px; font-family: helvetica, arial, sans-serif; padding-left: 5px;"><A name="GatewayVideo"></A>Shaw ThinkTank Frequently Asked Questions</SPAN><IMG __jive_id="163772" src="https://support.shaw.ca/legacyfs/online/163772_gauge_easy_c.png" style="float: right; padding-right: 10px; vertical-align: middle; max-width: 40px;" /></H6></TH></TR></THEAD><TBODY><TR style="background-color: #efefef; height: 122px;"><TD colspan="2" style="background-color: #ffffff; height: 122px; padding: 20px; vertical-align: top;"><P style="border: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt;">Review our FAQs to learn more about ShawThinkTank. <BR /></SPAN></P><P style="border: 0px;"></P><P style="border: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt;"><STRONG>What is Shaw ThinkTank?</STRONG><BR />Shaw ThinkTank is our new insight community, that includes our current customers. Members of Shaw ThinkTank (Shaw ThinkTankers) can provide their thoughts, opinions, and experiences on a variety of topics on a continual basis.<BR /><BR /><STRONG>What is the purpose of Shaw ThinkTank?</STRONG><BR />To ensure our customers are at the center of our business and the decisions we make.<BR /><BR /><STRONG>How many people are in Shaw ThinkTank?</STRONG><BR />Up to 15,000 members.&nbsp; Currently, we are still recruiting.<BR /><BR /><STRONG>Who can participate?</STRONG><BR />Anyone who is a Shaw residential customer.&nbsp; Currently, it’s on an invite-only basis.<BR /><BR /><STRONG>If I decide to participate, what am I expected to do?</STRONG><BR />Participate in various activities that ask for your feedback on a variety of topics.&nbsp; We ask that you provide your honest feedback, good or bad.<BR /><BR /><STRONG>What types of activities will Shaw ThinkTankers be asked to do?</STRONG><BR />They will be asked to participate in different activities related to product development, branding, concept testing, customer service, user experience, value perception and more.<BR /><BR /><STRONG>How are activities sent out from Shaw ThinkTank?</STRONG><BR />Emails will be sent to the customers’ email.&nbsp; It will be sent from <A href="mailto:support@shawthinktank.com" rel="nofollow noopener noreferrer">support@shawthinktank.com</A>.<BR />&nbsp;<BR /><STRONG>How often will Shaw ThinkTankers be asked to participate in activities?</STRONG><BR />On average, 2 activities per month will go out, but it’s up to the members if they want to participate or not.<BR /><BR /><STRONG>How will my feedback be used?</STRONG><BR />Your feedback will be analyzed collectively with all the feedback from other members to inform on current state and future business decisions.<BR /><BR /><STRONG>Are there any incentives for participating?</STRONG><BR />Yes, for every activity that they’ve chosen to participate in, they will get one entry into the monthly draw for 1 of the 3 chances to win a $250 cash prize.<BR /><BR /><SPAN style="font-size: 22px;"><STRONG>Sign Up Process</STRONG></SPAN><BR /></SPAN></P><P style="border: 0px;"></P><P style="border: 0px;"><SPAN style="border: 0px; font-weight: inherit; font-size: 12pt;"><STRONG>How do I sign up?</STRONG><BR />Click on the link found in the original email invitation.<BR /><BR /><STRONG>Why am I being asked my ethnicity in order to sign up?</STRONG><BR />We want to better understand our customers with different cultural backgrounds and how their needs for products and services may differ, and how we can better serve them.</SPAN></P></TD></TR></TBODY></TABLE><P style="text-align: right;"><A href="#top" rel="nofollow noopener noreferrer">Back to Top</A></P><P style="text-align: right;"></P><P style="text-align: right;"></P><P></P><CENTER><P><SPAN style="font-size: 15px;"> <STRONG>Still have questions? </STRONG><STRONG>Chat with us on social media. </STRONG></SPAN></P><P><SPAN style="font-size: 15px;">It's fast, easy and convenient, and it's totally a new way to connect with us.</SPAN></P><SPAN style="font-size: 22px;"><A href="https://fb.com/msg/shaw" rel="nofollow noopener noreferrer"><IMG __jive_id="163773" alt="Facebook Messenger" class="image-3 jive-image j-img-original" src="https://support.shaw.ca/legacyfs/online/163773_facebookm.png" style="height: auto;" /></A>&nbsp; &nbsp; &nbsp; &nbsp;<A href="http://bit.ly/2sjhABa" rel="nofollow noopener noreferrer"><IMG __jive_id="163774" alt="Twitter Help" class="image-4 jive-image j-img-original" src="https://support.shaw.ca/legacyfs/online/163774_Twitter.png" style="height: auto;" /></A></SPAN></CENTER><CENTER></CENTER><CENTER></CENTER><CENTER></CENTER><CENTER></CENTER></BODY></HTML>