Affected Area: Edmonton (Meadows)
Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, Ignite TV, WiFi Access Points
Reference Number: INC1584579, INC1584609
Summary: Some customers in the Meadows area of Edmonton are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.
Live Updates:
10/24/2024
08:17 MT
Services in the area have been restored. Thank you for your patience.
10/24/2024
07:45 MT
Services have now been restored to half or more of the affected customers. Our technicians are continuing to work to get the rest online as soon as possible.
10/23/2024
19:32 MT
Our technicians will continue to repair services through the night. We apologize for the extended disruption.
10/23/2024
16:31 MT
Technicians continue to work to restore service as quickly as possible. However, due to the complexity of the repairs involved, we expect that this will take a few more hours. More updates to be provided when available.
10/23/2024
15:42 MT
We're looking into it. Stay tuned for updates.