You require a new remote control and want to exchange it in person.
You can exchange your Shaw remote by bringing your remote to a Shaw location near you and exchanging your remote control for a replacement one. A charge of $14.95+tax may apply.
Learn more: Shaw Retail Locations
Did You Know: Some of the remote controls that Shaw provides along with Digital Cable Boxes can be programmed to control third-party equipment (equipment not provided by Shaw).