Shaw Support: TV Troubleshooting

How do I connect and activate my Shaw HD digital box?

Issue: You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Quick Answer:Install the equipment with the steps included in your HD Digital Box instructions.Log into My ShawClick the TV option from ... Read more

How do I troubleshoot an unresponsive digital box?

Scenario: Your cable box is unresponsive and not responding to your remote control. Quick Answer: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box.... Read more

How do I get a replacement remote mailed out?

Scenario: You require a replacement control for your Shaw digital box but are unable to make it to a Shaw retail location. Quick Answer:You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the ty... Read more

How to exchange your Shaw remote at a Shaw retail location

Scenario: You require a new remote control and want to exchange it in person. Quick Answer: You can exchange your Shaw remote by bringing your remote to a Shaw location near you and exchanging your remote control for a replacement one. A charge of $1... Read more

How to power cycle your Shaw cable box to fix channel issues

Scenario: You are experiencing channel issues or certain channels are no longer coming in that were previously available. Quick Answer:Unplug the power cord from the wall or from the power barWait 30 secondsPlug the power cord back in. Wait a couple ... Read more

How to reseat your cable connection to your digital box

Scenario: You are experiencing a poor channel signal or the channel is not coming in but was previously available. You feel that the issue is a result of a poor cable connection. Quick Answer:You can reseat your cable connection by unplugging the pow... Read more

Shaw TV Services FAQs

Learn more about Shaw TV services and channel packages with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw a... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cord, waiting 30 ... Read more

BlueSky TV 4K Wireless box FAQs

Find answers to frequently asked questions about the BlueSky TV 4K Wireless box. This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network. Note At this time, the BlueSky ... Read more

Hardware Information - BlueSky TV 4K Wireless box

Learn about the features and specifications of Shaw's BlueSky TV 4K Wireless box. Our wireless set-top box brings a sleek new design, and introduces exciting features like WiFi connectivity and Cloud PVR storage. A BlueCurve Gateway is required to co... Read more

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