We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.
In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle, which means TV programming will no longer be accessible through t... Read more
You want to program your BlueCurve TV remote so that you can enable the "aim anywhere" functionality. After ensuring that your remote control has batteries and that your BlueCurve TV Player (XG1v3) is turned on, you can program your remote using RF p... Read more
You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Install the equipment with the steps included in your HD Digital Box instructions. Log into My Shaw Click the TV option from My Services from t... Read more
If your cable box is unresponsive and not responding to your remote control: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box. Wait approximately 1... Read more
If you require a replacement control for your Shaw digital box but are unable to make it to a Shaw retail location: You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the type of remote that yo... Read more
If you require a new remote control and want to exchange it in person: You can exchange your Shaw remote by bringing your remote to a Shaw location near you and exchanging your remote control for a replacement one. A charge of $14.95+tax may apply. L... Read more
If you are experiencing channel issues or certain channels are no longer coming in that were previously available: Unplug the power cord from the wall or from the power bar Wait 30 seconds Plug the power cord back in. Wait a couple of minutes for the... Read more
If you are experiencing a poor channel signal on your TV or the channel is not coming in but was previously available and you feel that the issue is a result of a poor cable connection: You can reseat your cable connection by unplugging the power to ... Read more
Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Service FAQ Where can I find a list of Shaw’s TV packages? You can view all of Shaw’s TV plans here. How can I see which TV package I have? The quickes... Read more
Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Did you know? Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cor... Read more
Find answers to frequently asked questions about the BlueCurve TV Player | Wireless 4K (Xi6). This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network. Note At this time,... Read more
Learn about the features and specifications of Shaw's BlueCurve TV Player | Wireless 4K (Xi6). Our wireless set-top box brings a sleek new design, and introduces exciting features like WiFi connectivity and Cloud PVR storage. A BlueCurve Gateway is r... Read more
Learn about the features and specifications of Shaw's BlueCurve TV Player (XiD). The BlueCurve TV Player (XiD) is the base portal hardware that exists for the BlueCurve TV ecosystem. The function of the portal is to connect Multimedia over Coax Allia... Read more
Learn about the features and specifications of Shaw's BlueCurve TV box. The BlueCurve TV Player (XG1v3) acts as a standalone PVR and as a gateway for portals to communicate with the system. As a High Definition Personal Video Recorder (HDPVR), the Bl... Read more
Learn about the features and specifications of Shaw's BlueCurve TV Player | 4K (XG1v4). The BlueCurve TV Player | 4K (XG1v4) brings a sleek new design, and introduces exciting features like 4K support for Netflix. Up to three BlueCurve TV Players may... Read more
Learn how to use the BlueCurve TV remote with Netflix. Many buttons on the remote have unique functions within the Netflix app environment, and some are disabled. See the image below for an overview of how each button on the BlueCurve TV remote works... Read more
The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Learn more about the sett... Read more
This article provides information about Shaw hardware. This information is provided by Shaw pursuant to the Canadian Energy Efficiency Voluntary Agreement (CEEVA) for TV boxes, of which Shaw is a signatory. Power measurements represent the TV boxes a... Read more
Learn about using the BlueCurve TV PVR features including recording limits, whole home scheduling and other PVR matters with our frequently asked questions. Whole home scheduling PVR recording FAQs Did You Know With BlueCurve TV you have the ability ... Read more
Learn how to set up Parental Controls on your Shaw Digital Box. By configuring the Parental Control Settings on your digital box, you can limit what kind of content can be viewed by those individuals who do not have access to the PIN (Password). You ... Read more
Learn how to create a custom name for your BlueCurve TV Players to easily identify each of your them. This is useful if you have multiple cable boxes in your home, and for troubleshooting situations when there is a need to identify which digital boxe... Read more
Learn about the BlueCurve TV Voice Remote with these frequently asked questions. The Voice Control feature allows even greater control by translating voice into Guide commands. Voice Remote FAQs How to enable or disable Voice Control Note Voice Contr... Read more
The BlueCurve TV remote control has voice control and is included with the BlueCurve TV hardware bundle. The BlueCurve TV remote will help you find your programming faster by using voice commands to change channels, search for shows, get program reco... Read more
Learn about the BlueCurve TV hardware platform ecosystem for next-generation TV viewing from Shaw. Consisting of the BlueCurve TV Player (XG1v3), Portal and Remote Control. The BlueCurve TV platform combines live television, PVR and on-demand program... Read more
The BlueCurve TV Experience introduces exciting new features such as Voice Control, Recommendations, integrated Apps and more. See below to find out what's new and what you can expect with BlueCurve TV. BlueCurve TV hardware ecosystem What to expect ... Read more
This article provides an introduction to each BlueCurve TV cable box—also known as BlueCurve TV Players. Check out the unique features of each player below, and visit the related links to learn more. BlueCurve TV Player | Wireless 4K (Xi6) BlueCurve ... Read more
Use the Voice Control feature on the BlueCurve TV Remote control to enjoy richer TV viewing. You can use voice commands to enhance the BlueCurve TV Guide experience. New with the BlueCurve TV Guide and unique in Canada, this feature allows even great... Read more
Learn how to program and set up your BlueCurve TV remote control including learning how to pair and unpair the BlueCurve TV remote. The BlueCurve TV remote has voice control which will be included with the BlueCurve TV hardware. The voice control fea... Read more
Learn how to troubleshoot common issues with the BlueCurve TV remote control. From changing batteries to button issues, these tips will ensure that your remote is functioning properly. Checking the battery level Troubleshooting unresponsive remote bu... Read more
Learn how to reboot your BlueCurve TV Player from the Help Menu, using the Power Button or from Device Settings. Rebooting your cable box can help in troubleshooting common issues. Learn about the three options you have for rebooting your TV box, as ... Read more
These articles will help you troubleshoot Shaw TV audio and video quality issues. Many TV issues can be quickly solved by power cycling your PVR or digital box — unplugging the power cord, waiting 30 seconds, and plugging it back in. If that doesn't ... Read more
What is 4K TV? 4K is the next generation standard of high definition programming, offering a massive increase in resolution compared to previous HD standards like 720p and 1080p. Think of 4K as ultra-high definition TV viewing. Please read on to lear... Read more
These user guides will teach you more about your Shaw TV box. You’ll find information about a range of devices, from the SD Digital Box to BlueCurve TV. Select your cable box from the list below: BlueCurve TV Gateway HDPVR HD Box HDPVR (DCX3510) Digi... Read more
This article will guide you through the features and tech specs of Shaw's Gateway HDPVR. The Gateway HDPVR can function as a standalone unit for a single TV, or as a whole home PVR system with the addition of up to five more Gateway Portals. Gateway ... Read more
Learn how to enable Descriptive Video Services (DVS) on Shaw's HD Guide digital cable box. Descriptive Video Services are usefully in order to make visual media content, such as television programs, more accessible for the visually impaired. Descript... Read more
Learn more about the Shaw Champion remote control including how to program and set the volume controls with these tips. The Champion is the universal version of the Champ remote that is currently provided with both Standard Definition and non-PVR Hig... Read more
Learn about using the Shaw Go Gateway App on your Android phone. The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for pro... Read more
Learn how to enable auto-tune on your Classic Guide Digital Box. Your Digital Box has the option to automatically tune to a channel after you press just one or two digits. For example, pressing "4" or "34" will tune to those channels after a few seco... Read more
Learn how to set up and use the Shaw Go Gateway app on your Android tablet. The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and sea... Read more
The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Below you can find inform... Read more
Learn about the equipment features and tech specs of the Arris Portal MP2150. The MP2150 is the new generation of Portal available with your Shaw Gateway HDPVR unit. This version is the same as the MP2000 unit, however, it supports an IR Tethering an... Read more
If you are considering buying used equipment from a source other than a Shaw store or certified vendor you will need to be aware of a few things before making the purchase. This document will guide you through the process so that you can ensure the e... Read more
On your Gateway system, you have the option to remove channels from the channel listings in your interactive guide. This can be done to remove channels you are not subscribed to, or if you want to hide certain channels from appearing in the guide, su... Read more
The Shaw HD Guide User Manual provides additional details on how to best set up and use the HD Guide on your Digital Box. Discover new and convenient ways to access your favourite programs and movies with your Shaw HD Guide. Shaw HD Guide User Manual... Read more
Set up and manage your Shaw Go Gateway app in only a few easy steps. The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, initiate playback on your portal, and search for programs based... Read more
If you see a red light on the front of your TV box, you have a message waiting for you. When you read the message and delete it, the red light will turn off. Read and delete your messages To read and delete messages: Press the MENU button on your rem... Read more
For a quick video tutorial on navigating and using your Shaw Gateway or Gateway HDPVR including the remote control, menus and settings, please see the video below. For more advanced support, please refer to the user guide attached at the bottom of th... Read more
This article will guide you through the features and tech specs of the Motorola DCX3200 M-P3 high definition TV box. The Motorola DCX3200 M - P3 is a high definition TV box capable of viewing HD channels and accessing Video On Demand. The DCX3200 M -... Read more
Use this article to learn about the settings for the Shaw Gateway Digital Box including how to access settings on your Shaw Gateway cable box. Find information about the variety of settings that you can use to customize your Gateway experience. For a... Read more
Shaw PVR Expanders are SATA-connected external hard drives that expand your HDPVR’s recording capacity, or turn a compatible PVR-ready HD Box into an HDPVR. This article provides information about the expanders available with select Shaw PVRs and TV ... Read more
Learn how to use the Shaw Gateway remote control with our remote control cheat sheet. The cheat sheet below applies to both the Gateway and Gateway HDPVR hardware. Shaw Gateway: Remote control cheat sheetThe Shaw Gateway remote control cheat sheet co... Read more
Learn how to report Guide errors that are appearing on your Shaw Digital Box. If you have discovered an error on your cable box guide you can let us know by filling out the form linked below. If you would like to report a guide error, click here! Rep... Read more
Learn how to set a series recording on your Shaw HD Guide PVR. Shaw offers a selection of Digital Cable Boxes which can record live television so you can watch your favorite shows when it is most convenient to you. This guide will apply to Motorola D... Read more
Learn how to record TV shows on your PVR with this recording overview for Motorola Digital Boxes using the new Shaw HD Guide platform. Shaw offers a selection of Digital Boxes which can record live television so you can watch your favourite shows whe... Read more
This article will guide you through the features and tech specs of the Motorola DCX3510-M high definition TV box. The Motorola DCX3510-M is a high definition TV box capable of viewing HD channels and accessing Video On Demand. The Motorola DCX3510-M ... Read more
Learn how to use the Search functionality in the Classic Guide. Searching for a program in your guide is simple. This document will provide you with the steps, as well as information on the different searches that you can perform. This article will p... Read more
Learn about the recording options on your Classic Guide HDPVR. Shaw offers a selection of Digital Cable Boxes which can record live television so you can watch your favourite shows when it is most convenient to you. This guide will apply to Personal ... Read more
Learn how to set a series recording on your Classic Guide HDPVR. Shaw offers a selection of Digital Cable Boxes that can record live television so you can watch your favorite shows when it's most convenient to you. This guide applies to Personal Vide... Read more
Learn how to set a series recording on your Shaw Gateway Digital Box. Shaw offers a selection of Digital Cable Boxes that can record live television so you can watch your favorite shows when it is most convenient to you. for a brief tutorial on recor... Read more
Your Shaw Gateway HDPVR offers many recording options to help you watch your favourite shows when it is most convenient to you. This article only applies to Shaw Gateway and Gateway HDPVR devices. This article will provide insight into: Pause, rewind... Read more
This guide will help you setup and manage a Favourites List on your Shaw Digital Box, including adding and removing channels, changing the title of your Favourites List and deleting your list if it is no longer needed.If you are looking for support w... Read more
Learn more about MPEG4 channels and Digital Boxes. As Shaw continues bring you the best television programming on Canada's most robust network, new technologies are required to stay on the cutting edge. Many recent television stations, such as FX Can... Read more
Learn how to properly connect and activate your Shaw cable box. Digital boxes featuring the Shaw High Definition Guide (including the DCX3200 and DCX3510) require a specific process to be installed and connected correctly. If you have opted for self-... Read more
By configuring the Parental Controls settings on your Shaw Gateway, you can limit what kind of content can be viewed by individuals who do not have access to the PIN (password). This content can be limited based on its ratings (e.g., PG, Mature, Unra... Read more
This article provides step-by-step instructions about how to search for content on your Shaw Gateway TV box or HDPVR. You’ll learn how to set up filters, and how to search by title, keyword, and category. Search by title or keyword Search by category... Read more
Learn how to set up your Favourites list in your Shaw Gateway. Setting up a favourites list will allow you quick and easy access to the channels you love, and watch most often. To use a favourites list you must first build it using either the channel... Read more
Learn more about what your Shaw remote control can do, with this visual guide for every model currently available. The model of remote control you have will depend on the type of TV box you have. will vary depending on availability and the type of TV... Read more
Learn how to access and change the settings on your Shaw HD Guide Digital Box. You can change settings regarding the front panel display such as the brightness of the display, the time shown on the clock, or what ancillary information is shown on the... Read more
Is there a show you’d like to record every time it’s on? This article provides instructions for setting up an automatic PVR recording triggered by the title of a TV program. You’ll find this guide useful if you’re unable to set up a series recording ... Read more
Learn how to access and set the audio settings of your HD Guide. The Audio Settings options of your High Definition Guide will allow you to customize the audio output for your digital box, as well as enable or disable Descriptive Video Service (DVS) ... Read more
Learn more about the On Now feature of the HD Guide. The On Now feature allows you to view lists containing programs that fall within a certain category, such as Movies, Sports, or News. An On Now list acts as a filter, removing all programming that ... Read more
Learn about the HD Guide Wishlist functionality. Whenever you come across a title in Shaw On Demand that you are interested in watching at a later date, press the button on your Shaw Remote to add that title to your Wishlist. This allows you to compi... Read more
Learn how to use the Search functionality with your HD Guide Digital Box. The Search function allows you to perform an A-Z search for a specific program by actor, title, or description. This includes both TV programs and Shaw On Demand titles. This a... Read more
Learn about the different guide views for the Shaw HD Guide. There are two guide views available for the Shaw High-Definition Programming Guide. You can select the Guide View that is displayed by default by configuring the option within the Settings ... Read more
Learn how to edit and change the program guide settings in the Shaw High Definition (HD) Guide. You are able to modify your browsing experience with the Shaw High Definition Guide by adjusting specific settings to match your personal preferences. You... Read more
Learn how to access parental controls and locks within the Shaw HD Guide. You are able to modify your ratings locks and purchase PIN through the settings option within the Shaw High Definition Guide. This will allow you to set a password which will n... Read more
The Shaw High Definition Guide provides you with a brand new channel surfing experience. If you have any questions or have encountered any issues you can find responses to frequently asked questions listed here. More information can also be found at ... Read more
The Video Setup menu in the High Definition Guide exists so that you can modify the resolution and aspect ratio of the picture being sent from the cable box to your television. Adjusting these settings to align with the optimal settings of your telev... Read more
Learn how to group high definition (HD) channels in the HD Guide. The HD Guide is capable of displaying high definition channels grouped together in ascending order and separate from the standard definition channels. With HD Grouping enabled, the gui... Read more
Self connect guide for activating your Digital Cable BoxLearn how to connect and activate your Shaw Digital Cable Box whether you purchased your cable box either directly from Shaw or from an authorized retailer. If you've recently purchased a Digita... Read more
Learn the proper way to setup your audio cables and settings to enjoy Dolby Digital 5.1 sound. All of Shaw's digital cable channels (i.e. channels that require a Digital Terminal to be watched) have some form of Dolby Digital audio (audio that is dig... Read more
This article will guide you through the features and tech specs of the Pace Aspen HD TV box. The Pace Aspen is a high definition TV box with PVR functionality, capable of viewing HD channels and accessing Video On Demand. It’s also capable of viewing... Read more
This article will guide you through the features and tech specs of the Motorola DCX3400. The Motorola DCX3400 is a high definition TV box with PVR functionality, capable of viewing HD channels and accessing Video On Demand. Motorola DCX3400 Wiring di... Read more
This article will guide you through the features and tech specs of the Motorola DCX3200-M high definition TV box. The Motorola DCX3200-M is a high definition TV box capable of viewing HD channels and accessing Video On Demand. The Motorola DCX3200-M ... Read more
Effective December 4, 2019, Shaw customers will no longer be able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. This article will guide you through the features and tech specs of the Pace T... Read more
This article will guide you through the features and tech specs of the Pace Summit high definition TV box. The Pace Summit DC758D is a high definition TV box capable of viewing HD channels and accessing Video On Demand. Pace Summit DC758D Wiring diag... Read more
This article will guide you through the features and tech specs of the Pace Whistler TV box. The Pace Whistler is a high definition TV box with PVR functionality, capable of viewing HD channels and accessing Video On Demand. Pace Whistler TV box Wiri... Read more
Effective December 11, 2018, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. This article will guide you through the features and tech specs of the Motorola ... Read more
This article will guide you through the features and tech specs of the Motorola DCT6416 TV box. The Motorola DCT6416 is a high definition device with PVR functionality. It’s capable of viewing HD channels and accessing Video On Demand. Motorola DCT64... Read more
This article will guide you through the features and tech specs of the Motorola DCT2500 TV box. The Motorola DCT2500 is a standard definition TV box capable of viewing digital (non-HD) channels. Motorola DCT2500 Wiring diagrams Motorola DCT2500 You c... Read more