Shaw Support: TV Troubleshooting

About: Legacy TV box upgrade program

In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more

How do I program my BlueCurve TV remote control?

You want to program your BlueCurve TV remote so that you can enable the "aim anywhere" functionality. After ensuring that your remote control has batteries and that your BlueCurve TV Player (XG1v3) is turned on, you can program your remote using RF p... Read more

How do I connect and activate my Shaw HD digital box?

You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Install the equipment with the steps included in your HD Digital Box instructions. Log into My Shaw Click the TV option from My Services from t... Read more

How do I troubleshoot an unresponsive digital box?

If your cable box is unresponsive and not responding to your remote control: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box. Wait approximately 1... Read more

How do I get a replacement remote mailed out?

If you require a replacement remote for your Shaw digital box but are unable to make it to a Shaw retail location: You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the type of remote that you... Read more

How to exchange your Shaw remote at a Shaw retail location

In light of the COVID-19 outbreak, all Shaw Retail Locations are closed. If you need to replace your remote, identify which one you have then contact us. If you require a new remote control and want to exchange it in person: You can exchange your Sha... Read more

How to power cycle your Shaw cable box to fix channel issues

If you are experiencing channel issues or certain channels are no longer coming in that were previously available: Unplug the power cord from the wall or from the power bar Wait 30 seconds Plug the power cord back in. Wait a couple of minutes for the... Read more

How to reseat your cable connection to your digital box

If you are experiencing a poor channel signal on your TV or the channel is not coming in but was previously available you may only need to simply adjust the cable connection. Reseating a cable connection is usually the first step in troubleshooting m... Read more

Shaw TV Service FAQ

Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Service FAQ Where can I find a list of Shaw’s TV packages? You can view all of Shaw’s TV plans here. How can I see which TV package I have? The quickes... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Did you know? Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cor... Read more

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