We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.
Get started with your Large Button Voice Remote by pairing it with your Ignite Entertainment Box, TV and audio system. Pair your Large Button Voice Remote with the Ignite Entertainment Box Once paired, you can use your remote to change channels, use ... Read more
Learn about the Large Button Voice Remote's accessibility features and how to get one for your Ignite TV or Ignite Streaming services. Ignite Large Button Voice Remote The Ignite Large Button Voice Remote is the next-generation accessibility remote f... Read more
The Ignite Streaming (formerly Shaw Stream) voice remote (XR16) comes bundled with Ignite Streaming. This compact remote comes with voice control technology and a simple button layout for easy navigation. Features and button layout Use the guide belo... Read more
The Accessible Web Remote works as an alternative to your Ignite TV voice remote. You can use the Web Remote from anywhere by signing in at webremote.shaw.ca with your Shaw ID. This is a great option for those with accessibility considerations, or as... Read more
With Ignite (formerly BlueCurve) TV, you can watch live sports in 4K and stream 4K content from your favourite apps. This article covers how to access and record 4K content from your Ignite TV set-top box. For an overview of 4K service including requ... Read more
In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more
As part of our ongoing effort to upgrade our network and make future enhancements to our TV and Internet offerings , we are retiring several TV boxes in select areas of Calgary, Edmonton, and Vancouver as of March 23, 2023. If you use any of the TV b... Read more
A digital TV box (also known as a cable box, set-top box, digital converter, or digital cable box) allows you to view digital channels, and provides access to an on-screen guide. With a Shaw TV box, you can also access On Demand and Pay-Per-View cont... Read more
The Pace Summit was a high definition TV box. Effective January 14, 2021, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Pace Summit Related Articles About:... Read more
This article will help you set up and activate your HD Guide TV Player (DCX3200 or DCX3510). If you are setting up a different piece of hard find it in our Self Connect page. If you need answers to other common Self-Connect questions, our Self Connec... Read more
Find answers to frequently asked questions about the Ignite Entertainment Box (XiOne, Xi6) (formerly known as 4K Wireless TV Player). This page includes general information, details on eligibility, and questions about how the Ignite Entertainment Box... Read more
The DCT6416 was a high definition TV box with PVR functionality. Effective August 5, 2021, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Related Articles A... Read more
The DCT6200 was a high definition TV box. Effective November 18, 2021, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Related Articles About: Legacy TV box ... Read more
If you encounter Error 012 on Ignite TV (formerly BlueCurve TV), it was likely caused by an activation issue. Use the troubleshooting tips below to address the issue. What is Error 012? On-Screen Message "Device activation has failed due to error:012... Read more
This page will provide information on accessing and setting Parental Controls with your TV equipment. Setting Parental controls enables you to restrict access to programming that may not be suitable for younger viewers such as your children. Instruct... Read more
You want to program your Ignite TV (formerly BlueCurve TV) remote so that you can enable voice control and aim anywhere functionality. After ensuring that your remote control has batteries and that your Ignite TV box is turned on, you can program you... Read more
If you have received a Shaw HD Digital box and are looking to connect and activate your new HD digital cable box you can do so easily with My Shaw. Follow the steps below to activate your equipment. Solution Install the equipment with the steps inclu... Read more
Follow these tips, if your cable box is unresponsive and not responding to your remote control: Solution Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digit... Read more
Need a new remote control for your Shaw TV so that you can enjoy your Shaw TV experience? Follow the instructions below to have a new remote control mailed out to you. (Charges may apply). Solution If you require a replacement remote for your Shaw di... Read more
Looking to get a new remote control for your Shaw TV so that you can enjoy your Shaw TV experience? Our exchange policy on remotes has changed, and until further notice, we only provide replacements via mail. If you need to replace your remote, ident... Read more
If you are experiencing channel issues or if certain channels are no longer coming in that were previously available, try power cycling your cable box. Power cycling or rebooting your digital cable box is one of the quickest ways to troubleshoot issu... Read more
If you are experiencing a poor channel signal on your TV, or a channel that was previously available no longer is, you might be able to correct the issue by detaching and reattaching the coaxial cable connected to the back of your digital box. Reseat... Read more
Shaw TV Services FAQs Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Services FAQs Here are some frequently asked questions about Shaw's TV services. Where can I find a list of the Shaw TV packages?... Read more
Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Many TV issues can be quickly solved by restarting your TV cable box. Unplug the power cords, wait 30 seconds, an... Read more
This article includes an overview of the key features and hardware specifications of the Ignite Entertainment Box (formerly known as Shaw 4K Wireless TV Player). Our wireless Entertainment Box offers a sleek design and exciting features like 4K, WiFi... Read more
Learn about the features and specifications of the TV Player (formerly known as BlueCurve TV Player). This is the base portal hardware that exists for the Ignite TV (formerly known as BlueCurve TV) ecosystem. The function of the portal is to connect ... Read more
Learn about the features and specifications of Rogers Ignite TV (formerly known as BlueCurve TV) equipment. The TV Player (XG1v3) acts as a standalone PVR and as a gateway for Portals (XiD) to communicate with the system. As a High Definition Persona... Read more
Learn about the features and specifications of the Ignite TV (formerly known as BlueCurve TV) 4K TV Player (XG1v4). The 4K TV Player brings a sleek new design, and introduces exciting features like 4K support for Netflix. Up to three 4K Ignite TV Pla... Read more
Learn how to use the Ignite TV (formerly BlueCurve TV) remote with Netflix. Many buttons on the remote have unique functions within the Netflix app environment, and some are disabled. See the image below for an overview of how each button on the Igni... Read more
The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Learn more about the sett... Read more
This article provides information about our hardware. This information is provided by Shaw pursuant to the Canadian Energy Efficiency Voluntary Agreement (CEEVA) for TV boxes, of which Shaw is a signatory. Power measurements represent the TV boxes as... Read more
Learn about using the Ignite TV (formerly BlueCurve TV) PVR features including recording limits, whole home scheduling and other PVR matters with our frequently asked questions. With Ignite TV, you have the ability to have up to three (3) TV Players ... Read more
Learn how to set up Parental Controls on your Digital Box. By configuring the Parental Control Settings on your digital box, you can limit what kind of content can be viewed by those individuals who do not have access to the PIN (Password). You can l... Read more
Learn how to create a custom name for your Ignite Entertainment Box or TV Player to easily identify each of them. This is useful if you have multiple TVs in your home, and for troubleshooting situations when there is a need to identify which digital ... Read more
Voice Remote FAQs How to enable or disable Voice Control Learn about the Ignite TV (formerly known as BlueCurve TV) Voice Remote with these frequently asked questions. The Voice Control feature allows even greater control by translating voice into Gu... Read more
The Ignite TV (formerly BlueCurve TV) remote control has voice control and is included with the Ignite TV hardware bundle. The Ignite TV remote will help you find your programming faster by using voice commands to change channels, search for shows, g... Read more
Learn about the Ignite TV (formerly known as BlueCurve TV) hardware platform ecosystem for next-generation TV viewing from Shaw. Our TV Players combine live television, PVR and on-demand programming with apps and online content providing a richer, pe... Read more
The Ignite TV (formerly known as BlueCurve TV) experience includes exciting features like voice control, integrated apps, wireless TV hardware, cloud PVR, and more. See below to find out what you can expect with Ignite TV. Ignite TV hardware ecosyste... Read more
This article provides an introduction to the Ignite TV (formerly known as BlueCurve TV) cable boxes. Check out the unique features of each player below, and visit the related links to learn more. Ignite Entertainment Box (XiOne or Xi6) XiOne Xi6 Feat... Read more
Use the Voice Control feature on the Ignite TV (formerly BlueCurve TV) Remote control to enjoy richer TV viewing. You can use voice commands to enhance the Ignite TV Guide experience. Did you know? You can use the Accessible Web Remote as an alternat... Read more
Learn how to program and set up your Ignite TV (formerly known as BlueCurve TV) remote control including learning how to pair and unpair the Ignite TV remote. The Ignite TV remote has voice control which will be included with the Ignite TV hardware. ... Read more
Learn how to troubleshoot common issues with the Ignite TV (formerly known as BlueCurve TV) remote control. From changing batteries to button issues, these tips will ensure that your remote is functioning properly. Did you know? If your remote isn't ... Read more
Learn how to reboot your TV Player from the Help Menu, using the Power Button or from Device Settings. Rebooting your cable box can help in troubleshooting common issues. Learn about the three options you have for rebooting your TV box, as well as ho... Read more
TV not working? There are a number of reasons why your TV may not be working including loose cables on equipment, outages in your area, or other technical reasons. Use the resources below to troubleshoot common TV issues. Additional tips can be found... Read more
4K, also known as UHD (Ultra HD), is the next generation standard of high definition TV content, offering a massive increase in picture clarity (resolution) compared to previous HD standards. With Ignite TV, you can watch live sports in 4K through yo... Read more
From Ignite TV (formerly known as BlueCurve TV) to legacy equipment such as our SD Digital Box, browse our user guides to learn more about your Shaw cable box. Find information on topics ranging from setting up your cable box to programming your remo... Read more
Learn about the features and tech specs of Shaw's Gateway HDPVR. The Gateway HDPVR can function as a standalone unit for a single TV, or as a whole home PVR system with the addition of up to five more Gateway Portals. Gateway HDPVR Here are the techn... Read more
Learn how to enable Descriptive Video Services (DVS) on Shaw's HD Guide digital cable box. Descriptive Video Services are used in order to make visual media content, such as television programs, more accessible for the visually impaired. About Descri... Read more
Learn more about the Shaw Champion remote control including how to program and set the volume controls with these tips. The Champion is the universal version of the Champ remote that is currently provided with both Standard Definition and non-PVR Hig... Read more
Learn about using the Shaw Go Gateway App on your Android phone. The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for pro... Read more
Learn how to enable auto-tune on your (legacy Shaw) Classic Guide Digital Box. Your Digital Box has the option to automatically tune to a channel after you press just one or two digits. For example, pressing "4" or "34" will tune to those channels af... Read more
Learn how to set up and use the Shaw Go Gateway app on your Android tablet. The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and sea... Read more
The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Below you can find inform... Read more
Learn about the equipment features and tech specs of the Arris Portal MP2150. The MP2150 is the new generation of Portal available with your Shaw Gateway HDPVR unit. This version is the same as the MP2000 unit, however, it supports an IR Tethering an... Read more
If you are considering buying used equipment from a source other than a Shaw store or certified vendor you will need to be aware of a few things before making the purchase. This document will guide you through the process so that you can ensure the e... Read more
On your Gateway system, you have the option to either show only subscribed channels, or remove individual channels from the channel listings in your interactive guide. This can be done for a number of reasons, including to make channel navigation eas... Read more
The (Legacy Shaw) HD Guide User Manual provides additional details on how to best set up and use the HD Guide on your Digital Box. Discover new and convenient ways to access your favourite programs and movies with your HD Guide. Shaw HD Guide User Ma... Read more
Set up and manage your Shaw Go Gateway app in only a few easy steps. The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, initiate playback on your portal, and search for programs based... Read more
If you see a red light on the front of your TV box, you have a message waiting for you. When you read the message and delete it, the red light will turn off. Read and delete your messages To read and delete messages: Press the MENU button on your rem... Read more
For a quick video tutorial on navigating and using your Shaw Gateway or Gateway HDPVR including the remote control, menus and settings, please see the video below. For more advanced support, please refer to the user guide attached at the bottom of th... Read more
This article will guide you through the features and tech specs of the Motorola DCX3200 M-P3 high definition TV box. The Motorola DCX3200 M - P3 is a high definition TV box capable of viewing HD channels and accessing Video On Demand. The DCX3200 M -... Read more
Use this article to learn about the settings for the Shaw Gateway Digital Box including how to access settings on your Shaw Gateway cable box. Find information about the variety of settings that you can use to customize your Gateway experience. For a... Read more
Shaw PVR Expanders are SATA-connected external hard drives that expand your HDPVR’s recording capacity or turn a compatible PVR-ready HD Box into an HDPVR. This article provides information about the expanders available with select Shaw PVRs and TV b... Read more
Learn how to use the Shaw Gateway remote control with our remote control cheat sheet. The cheat sheet below applies to both the Gateway and Gateway HDPVR hardware. Shaw Gateway: Remote Control Cheat Sheet The Shaw Gateway remote control cheat sheet c... Read more
Learn how to report Guide errors that are appearing on your legacy Shaw Digital Box. If you have discovered an error on your cable box guide you can let us know by reporting the guide error, by visiting here! Reporting Guide errors Between the time a... Read more
Learn how to set a series recording on your (Legacy Shaw) HD Guide PVR. Shaw offers a selection of Digital Cable Boxes which can record live television so you can watch your favorite shows when it is most convenient for you. This guide will apply to ... Read more
Learn how to record TV shows on your PVR with this recording overview for Motorola Digital Boxes using the (Legacy Shaw) HD Guide platform. We offer a selection of Digital Boxes that can record live television so you can watch your favourite shows wh... Read more
This article will guide you through the features and tech specs of the Motorola DCX3510-M high-definition TV box. The Motorola DCX3510-M is a high-definition TV box capable of viewing HD channels and accessing Video On Demand. The Motorola DCX3510-M ... Read more
Learn how to use the Search functionality in the Classic Guide. Searching for a program in your guide is simple. This document will provide you with the steps, as well as information on the different searches that you can perform. If you require info... Read more
Learn about the recording options on your Classic Guide HDPVR. We offer a selection of Digital Cable Boxes which can record live television so you can watch your favourite shows when it is most convenient to you. This guide will apply to Personal Vid... Read more
Learn how to set a series recording on your Classic Guide HDPVR. We offer a selection of Digital Cable Boxes that can record live television so you can watch your favorite shows when it's most convenient to you. This guide applies to Personal Video R... Read more
Learn how to set a series recording on your Shaw Gateway Digital Box. Shaw offers a selection of Digital Cable Boxes that can record live television so you can watch your favorite shows when it is most convenient to you. for a brief tutorial on recor... Read more
Your Shaw Gateway HDPVR offers many recording options to help you watch your favourite shows when it is most convenient to you. This article only applies to Shaw Gateway and Gateway HDPVR devices. Check out the Video tutorial below to learn more abou... Read more
This guide will help you setup and manage a Favourites List on your Digital Box, including adding and removing channels, changing the title of your Favourites List and deleting your list if it is no longer needed. If you are looking for support with ... Read more
Learn more about MPEG4 channels and Digital Boxes. As we continue to bring you the best television programming on Canada's most robust network, new technologies are required to stay on the cutting edge. Many recent television stations, such as FX Can... Read more
Learn how to properly connect and activate your Shaw cable box. Digital boxes featuring the Shaw High Definition Guide (including the DCX3200 and DCX3510) require a specific process to be installed and connected correctly. If you have opted for self-... Read more
By configuring the Parental Controls settings on your Shaw Gateway, you can limit what kind of content can be viewed by individuals who do not have access to the PIN (password). This content can be limited based on its ratings (e.g., PG, Mature, Unra... Read more
This article provides step-by-step instructions about how to search for content on your Shaw Gateway TV box or HDPVR. You’ll learn how to set up filters, and how to search by title, keyword, and category. Video Tutorial: How to Search content on the ... Read more
Learn how to set up your Favourites list in your Shaw Gateway. Setting up a favourites list will allow you quick and easy access to the channels you love, and watch most often. To use a favourites list you must first build it using either the channel... Read more
Learn more about what your Shaw remote control can do, with this visual guide for every model currently available. The model of remote control you have will vary depending on availability and the type of TV box you have. Ignite TV Voice Remote (2020 ... Read more
Learn how to access and change the settings on your (Legacy Shaw) HD Guide Digital Box. You can change settings regarding the front panel display such as the brightness of the display, the time shown on the clock, or what ancillary information is sho... Read more
Is there a show you’d like to record every time it’s on? This article provides instructions for setting up an automatic PVR recording triggered by the title of a TV program. Configuring your recording settings You’ll find this guide useful if you’re ... Read more
Learn how to access and set the audio settings of your HD Guide. The Audio Settings options of your High Definition Guide will allow you to customize the audio output for your digital box, as well as enable or disable Descriptive Video Service (DVS) ... Read more
Learn more about the On Now feature of the HD Guide. The On Now feature allows you to view lists containing programs that fall within a certain category, such as Movies, Sports, or News.An On Now list acts as a filter, removing all programming that i... Read more
Learn about the HD Guide Wishlist functionality. Whenever you come across a title in Shaw On Demand that you are interested in watching at a later date, press the button on your Shaw Remote to add that title to your Wishlist. This allows you to compi... Read more
Learn how to use the Search functionality with your HD Guide Digital Box. The Search function allows you to perform an A-Z search for a specific program by actor, title, or description. This includes both TV programs and On Demand titles. Search usin... Read more
Learn about the different guide views for the (Legacy Shaw) HD Guide. There are two guide views available for the Shaw High-Definition Programming Guide. You can select the Guide View that is displayed by default by configuring the option within the ... Read more
Learn how to edit and change the program guide settings in the (Legacy Shaw) High Definition (HD) Guide. You are able to modify your browsing experience with the High Definition Guide by adjusting specific settings to match your personal preferences.... Read more
Learn how to access parental controls and locks within the (Legacy Shaw) HD Guide. You are able to modify your ratings locks and purchase PIN through the settings option within the Shaw High Definition Guide. This will allow you to set a password whi... Read more
The (Legacy Shaw) High Definition Guide provides you with a brand new channel surfing experience. If you have any questions or have encountered any issues you can find responses to frequently asked questions listed here. You can review the following ... Read more
The Video Setup menu in the High Definition Guide exists so that you can modify the resolution and aspect ratio of the picture being sent from the cable box to your television. Adjusting these settings to align with the optimal settings of your telev... Read more
Learn how to group high-definition (HD) channels in the (legacy Shaw) HD Guide. The HD Guide is capable of displaying high-definition channels grouped together in ascending order and separate from the standard definition channels. With HD Grouping en... Read more
Self connect guide for activating your Digital Cable Box Learn how to connect and activate your Shaw Digital Cable Box whether you purchased your cable box either directly from Shaw or from an authorized retailer. If you've recently purchased a Digit... Read more
Learn the proper way to setup your audio cables and settings to enjoy Dolby Digital 5.1 sound. All of our digital cable channels (i.e. channels that require a Digital Terminal to be watched) have some form of Dolby Digital audio (audio that is digita... Read more
The Pace Aspen (TDC776D) was a high-definition TV box with PVR functionality. Effective May 12, 2020, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Pace As... Read more
This article will guide you through the features and tech specs of the Motorola DCX3400. The Motorola DCX3400 is a high-definition TV box with PVR functionality, capable of viewing HD channels and accessing Video On Demand. Motorola DCX3400 The Motor... Read more
This article will guide you through the features and tech specs of the Motorola DCX3200-M high definition TV box. The Motorola DCX3200-M is a high-definition TV box capable of viewing HD channels and accessing Video On Demand. The Motorola DCX3200-M ... Read more
The Pace Tahoe was a high definition TV box with PVR functionality. Effective Dec 4, 2019, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Pace Tahoe Related... Read more
The Pace Whistler was a high definition TV box with PVR functionality. Effective August 5, 2020, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Pace Whistle... Read more
The Motorola DCT3080 was a standard-definition TV box with PVR functionality. Effective December 11, 2018, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Mo... Read more