TV Articles

TV Articles

Need help with your TV?

We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.

117 Articles

About: Legacy TV box upgrade program

In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more

How do I program my BlueCurve TV remote control?

You want to program your BlueCurve TV remote so that you can enable the "aim anywhere" functionality. After ensuring that your remote control has batteries and that your BlueCurve TV Player (XG1v3) is turned on, you can program your remote using RF p... Read more

How do I connect and activate my Shaw HD digital box?

You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Install the equipment with the steps included in your HD Digital Box instructions. Log into My Shaw Click the TV option from My Services from t... Read more

How do I troubleshoot an unresponsive digital box?

If your cable box is unresponsive and not responding to your remote control: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box. Wait approximately 1... Read more

How do I get a replacement remote mailed out?

If you require a replacement control for your Shaw digital box but are unable to make it to a Shaw retail location: You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the type of remote that yo... Read more

How to reseat your cable connection to your digital box

If you are experiencing a poor channel signal on your TV or the channel is not coming in but was previously available and you feel that the issue is a result of a poor cable connection: You can reseat your cable connection by unplugging the power to ... Read more

Shaw TV Service FAQ

Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Service FAQ Where can I find a list of Shaw’s TV packages? You can view all of Shaw’s TV plans here. How can I see which TV package I have? The quickes... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Did you know? Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cor... Read more

BlueCurve TV Player | Wireless 4K (Xi6) FAQ

Find answers to frequently asked questions about the BlueCurve TV Player | Wireless 4K (Xi6). This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network. This page will pro... Read more

Equipment Info: BlueCurve TV Player | Wireless 4K (Xi6)

Learn about the features and specifications of Shaw's BlueCurve TV Player | Wireless 4K (Xi6). Our wireless set-top box brings a sleek new design, and introduces exciting features like WiFi connectivity and Cloud PVR storage. A BlueCurve Gateway is r... Read more

Equipment Info: BlueCurve TV Player (XiD)

Learn about the features and specifications of Shaw's BlueCurve TV Player (XiD). The BlueCurve TV Player (XiD) is the base portal hardware that exists for the BlueCurve TV ecosystem. The function of the portal is to connect Multimedia over Coax Allia... Read more

Equipment Info: BlueCurve TV Player (XG1v3)

Learn about the features and specifications of Shaw's BlueCurve TV box. The BlueCurve TV Player (XG1v3) acts as a standalone PVR and as a gateway for portals to communicate with the system. As a High Definition Personal Video Recorder (HDPVR), the Bl... Read more

Equipment Info: BlueCurve TV Player | 4K (XG1v4)

Learn about the features and specifications of Shaw's BlueCurve TV Player | 4K (XG1v4). The BlueCurve TV Player | 4K (XG1v4) brings a sleek new design, and introduces exciting features like 4K support for Netflix. Up to three BlueCurve TV Players may... Read more

How To: Use the BlueCurve TV remote with Netflix

Learn how to use the BlueCurve TV remote with Netflix. Many buttons on the remote have unique functions within the Netflix app environment, and some are disabled. See the image below for an overview of how each button on the BlueCurve TV remote works... Read more

Shaw Go Gateway app settings

The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Learn more about the sett... Read more

Equipment Info: Shaw TV box energy consumption

This article provides information about Shaw hardware. This information is provided by Shaw pursuant to the Canadian Energy Efficiency Voluntary Agreement (CEEVA) for TV boxes, of which Shaw is a signatory. Power measurements represent the TV boxes a... Read more

BlueCurve TV PVR recording FAQs

Learn about using the BlueCurve TV PVR features including recording limits, whole home scheduling and other PVR matters with our frequently asked questions. Whole home scheduling PVR recording FAQs Did You Know With BlueCurve TV you have the ability ... Read more

How To: Set Parental controls on your TV box

Learn how to set up Parental Controls on your Shaw Digital Box. By configuring the Parental Control Settings on your digital box, you can limit what kind of content can be viewed by those individuals who do not have access to the PIN (Password). You ... Read more

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