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TV Articles

Need help with your TV?

We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.

119 Articles

BlueCurve TV Player | Wireless 4K (Xi6) FAQ

Find answers to frequently asked questions about the BlueCurve TV Player | Wireless 4K (Xi6). This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network. General FAQs What ... Read more

How To: Access TV Parental Controls

This page will give you quick information on your equipment's Parental Controls. Parental Controls By configuring the Parental Controls settings on your equipment, you can lock programming according to its TV or Movie rating, channel number, or progr... Read more

How To: Connect your HD Guide TV Player

This article will help you set up and activate your HD Guide TV Player (DCX3200 or DCX3510). If you are setting up a BlueCurve TV Player, click here. If you are setting up a Wireless 4K BlueCurve TV Player, click here. What's included A remote, HDMI ... Read more

About: Legacy TV box upgrade program

In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more

How do I program my BlueCurve TV remote control?

You want to program your BlueCurve TV remote so that you can enable the "aim anywhere" functionality. After ensuring that your remote control has batteries and that your BlueCurve TV Player (XG1v3) is turned on, you can program your remote using RF p... Read more

How do I connect and activate my Shaw HD digital box?

You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Install the equipment with the steps included in your HD Digital Box instructions. Log into My Shaw Click the TV option from My Services from t... Read more

How do I troubleshoot an unresponsive digital box?

If your cable box is unresponsive and not responding to your remote control: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box. Wait approximately 1... Read more

How do I get a replacement remote mailed out?

If you require a replacement remote for your Shaw digital box, you can contact us to have a replacement remote control mailed out to you. Before contacting us, please identify the type of remote that you have (for example a BlueCurve TV, Gateway, or ... Read more

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