Shaw Support: TV Troubleshooting

How To: Use the Shaw Stream voice remote (XR16)

The Shaw Stream voice remote (XR16) comes bundled with Shaw Stream. This compact remote comes with voice control technology and a simple button layout for easy navigation. Features and button layout Use the guide below to learn more about the feature... Read more

How To: Use the Web Remote to control your TV

The Accessible Web Remote works as an alternative to your BlueCurve TV voice remote. You can use the Web Remote from anywhere by signing in at webremote.shaw.ca with your Shaw ID. This is a great option for those with accessibility considerations, or... Read more

How To: Watch 4K content on BlueCurve TV

With Shaw BlueCurve TV, you can watch live sports in 4K and stream 4K content from your favourite apps. This article covers how to access and record 4K content from your BlueCurve TV Player. For an overview of 4K service including requirements and av... Read more

About: Legacy TV box upgrade program

In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more

About: Regional TV box upgrades

As part of our ongoing effort to upgrade our network and make future enhancements to our TV and Internet offerings , we are retiring several TV boxes in select areas of Calgary, Edmonton, and Vancouver as of March 23, 2023. If you use any of the TV b... Read more

Equipment Info: Shaw TV boxes

A digital TV box (also known as a cable box, set-top box, digital converter, or digital cable box) allows you to view digital channels, and provides access to an on-screen guide. With a Shaw TV box, you can also access Shaw On Demand and Pay-Per-View... Read more

Equipment Info: Shaw Pace Summit (DC758D)

The Pace Summit was a high definition TV box. Effective January 14, 2021, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Pace Summit Related Articles About:... Read more

How To: Connect your Shaw HD Guide TV Player (DCX3510-M & DCX3200 P3)

This article will help you set up and activate your Shaw HD Guide TV Player (DCX3200 or DCX3510). If you are setting up a different piece of hard find it in our Self Connect page. If you need answers to other common Self Connect questions, our Self C... Read more

4K Wireless TV Player (XiOne, Xi6) FAQ

Find answers to frequently asked questions about the 4K Wireless TV Player (XiOne, Xi6). This page includes general information, details on eligibility, and questions about how the 4K Wireless TV Player works with your WiFi network. General FAQs What... Read more

Equipment Info: Shaw Motorola TV box (DCT6416)

The DCT6416 was a high definition TV box with PVR functionality. Effective August 5, 2021, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Related Articles A... Read more

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