I have a problem with the remote and they says it's not fixable. The page up and page down just today changed from 30 seconds to 5 minutes. I watch 75%+ of my TV using PVR, so 5 minute skips won't work.
This happened last year, and when I called support they helped me fix it right away. Today they say they cant help.
I know of the hit exit 3x and then type 0030. It doesn't seem to work now. When you hit 0030 it will take you to the movie 300 when you hit enter.
20+ years with Shaw, and this silly feature is going to force me to another provider if I can't fix it.
Try a factory reset of your remote. Press the Setup button until the LED at the top of the remote changes from red to green. Press 9-8-1. You will then have to pair your remote to your Bluesky box again (and may need to set up the remote to control your audio and tv again as well). Then try Exit-Exit-Exit-0030 again.
The 30 second function worked this morning but not this afternoon. I tried entering the sequence Exit-Exit-Exit-0030 several times with no success. I then powered down the PVR and entered the Exit-Exit-Exit-0030 sequence. When I powered the PVR up, the PGUp function was back to 30 seconds. For my second remote, I took the remote to a room away from the portal box and entered the sequence. This was successful. This may be a coincidence but it appears that the remote must not be communicating with a PVR or portal when the sequence is entered.
Replaced my PVR with new remote & default was again 5 minute forward advance. Why, why, why would they make it a 5 min advance? Tried the exit, exit, exit 0030 several times & no luck. Turned the PVR off and did the exit, exit, exit 0030 and it worked. Like Grasshopper mentioned above, it may be a coincidence but seems like it works when the remote is not connecting to the PVR.
Shaw, you monitor the discussion pages please fix the default advance or at least provide information for your customers on how to change the default setting.