Thanks for giving that a try, that does let us know that...

shaw-valerie
Moderator
Moderator

@philipgarson Thanks for giving that a try, that does let us know that the issue is more likely to be with the location in your home, rather than the equipment itself, possibly due to a signal issue at that cable outlet. If you get it in touch with our technical support team here, they can run some remote tests with you to try to narrow that down a bit more, and set up a service appointment for you. 

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Just had the Shaw technicians here and they replaced the...

philipgarson
Grasshopper

Just had the Shaw technicians here and they replaced the wall connection and the box in the living room where the problem was. Now the LR TV pauses but does not display the pause icon or the progress bar at the bottom so you know what time the show is at vs current time. Looked thru the settings but can't see one that turns this feature off. Any suggestions?

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There appeared to be an issue with the Bluesky system thi...

philipgarson
Grasshopper

There appeared to be an issue with the Bluesky system this morning which made the PVR capability unavailable, it eventually cleared up. Don't know if it was related to my problem but miraculously the issue described in my last post disappeared. Since the original problem was intermittent I'l hold off declaring the issue solved for a few weeks to see if it reappears. 

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OK, less than a week and last night one of the issues rea...

philipgarson
Grasshopper

OK, less than a week and last night one of the issues reappeared. Was watching recorded TV on the living room TV and when I tried to pause it got the message that that operation was not supported. Checked two other TVs and no problem. Checked again this morning with the same recording and live TV and  no problem so it still appears to be an intermittent issue. Not ready to call for another service call but I'll use this thread to record any additional occurrences. Maybe there will be a clue to the cause.

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Yes for 2 years!! They replaced the main box but still ha...

Mtngrl
Grasshopper

Has been happening for 2 years!! They reset, rebooted, had us switch the boxes around...nothing fixes it. They replaced the main box yesterday but still happens.  Seems to be an ongoing issue. Never had this issue with Bell or Telus pvrs. Very frustrating 

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That's definitely a strange issue that you're encounterin...

shaw-valerie
Moderator
Moderator

@Mtngrl That's definitely a strange issue that you're encountering. Are you seeing issues with rewind/fast-forward on recordings from all channels, or does this occur on specific channels only? 

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The issue isn’t with the recordings...those are fine. It’...

Mtngrl
Grasshopper

The issue isn’t with the recordings...those are fine. It’s a problem with live tv...can’t pause/rewind.

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Sorry for the misunderstanding. Is this affecting all cha...

shaw-valerie
Moderator
Moderator

@Mtngrl Sorry for the misunderstanding. Is this affecting all channels? Does it happen only intermittently, or all the time? Are you able to impulse-record from live TV by hitting the record button on the remote while watching something? Has any of the troubleshooting you've done already solved the problem temporarily only to have it return later? 

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Yes it affects all channels. We even tried rotating the b...

Mtngrl
Grasshopper

Yes it affects all channels. We even tried rotating the boxes, getting a new main box from Shaw etc. Sometimes restarting/rebooting will fix it temporarily....like for an hour. Then it happens again and doesn’t go away. Yes we can impulse record from live tv.

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Issue has not gone away, just reappeared tonight. Watchin...

philipgarson
Grasshopper

Issue has not gone away, just reappeared tonight. Watching the hockey game on SNP, tried to pause or rewind and got the message "This set top box doesn't support it. " Changed channels to CNN and pause worked ok. 

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