Same here, I am having issues trying to playback recordin...

rstra
Grand Master

@scottjsmith Same here, I am having issues trying to playback recordings and live TV and no casting. The TV screen just says “Ready to Cast”

Reply
Loading...

Also having the same issue, it connects to Chromecast, bu...

rkeegan
Grasshopper

Also having the same issue, it connects to Chromecast, but won't play any media, just sits there with the Shaw symbol and Ready to cast, no error message, just eventually times out and closes.

Rebooted everything, router, phone, TV, Chromecast.

Deleted the App and re installed, no change.

Reply
Loading...

Please report the BlueCurve TV casting issue to our techn...

shaw-daniel
Moderator
Moderator

@rkeegan @rstra Please report the BlueCurve TV casting issue to our technical support team on this link.

0 Kudos
Reply
Loading...

I was told that Shaw doesn’t support casting and to conta...

rstra
Grand Master

@shaw-daniel I was told that Shaw doesn’t support casting and to contact Google support. All my other apps cast fine, so I won’t be talking to Google. It is an issue with the app and will just wait and see if it gets resolved. 

Reply
Loading...

Before contacting Google support, here are some troublesh...

shaw-daniel
Moderator
Moderator

@rstra Before contacting Google support, here are some troubleshooting tips for you to cast content from the BlueCurve TV app to your TV. 

0 Kudos
Reply
Loading...

“I won’t be talking to Google” It is totally a Shaw TV ap...

rstra
Grand Master

@shaw-daniel  “I won’t be talking to Google”

It is totally a Shaw TV app issue. 

Reply
Loading...

I tried to report to tech and got the same response.

stewarste
Grasshopper

I tried to report to tech and got the same response. 

Reply
Loading...

Thanks for the heads up. When reporting the BlueCurve TV...

shaw-daniel
Moderator
Moderator

@stewarste Thanks for the heads up. When reporting the BlueCurve TV app casting issue to our tech support team, they can collect more examples and escalate your case to our back-end engineering team for further investigation.

0 Kudos
Reply
Loading...

Is this being fixed? 48+ hours waiting is a little ridicu...

Holscot
Grasshopper

Is this being fixed? 48+ hours waiting is a little ridiculous. 

0 Kudos
Reply
Loading...

Same problem , I’ve been trying to resolve this for 2 day...

Homebod
Grasshopper

Same problem , I’ve been trying to resolve this for 2 days now, tried everything twice, multiple tvs , resets , downloads, the works over and over. No results . Just say ready to cast on the tv and no media selected on the app

Reply
Loading...