BlueCurve TV constantly dropping image and audio for a brief black screen

[Hawaiians]

This is extremely frustrating! We had problems with the internet constantly cutting out, so we finally decided to "upgrade" to BlueCurve and got the 4K wireless TV boxes with it. And while internet is pretty nice and reliable on our mobile devices and laptops, the TV experience is FRUSTRATING. The signal constantly cuts out, giving us a second, sometimes 2-3 seconds lasting black screen. The issue is not equally bad all day long, but we can't figure out a pattern or if it's truly random. At first we had the gateway sitting downstairs and thought the wi-fi signal was not strong enough, but now we have moved it into a more open spot on the main floor, and we also have a pod installed right next to the TV box - and still the same issue. Can this be a faulty box?

[Jaxr]

I have the same issue.  Why hasn't shaw responded?  It is quite annoying.

[mdk]

@Hawaiians -- did somebody at Shaw contact you "privately" -- not on this forum -- after your posting?

@Jaxr -- Why hasn't Shaw responded? 

This is a peer-to-peer discussion (and "gripe") forum, not an official path to Shaw Support. You'll have to contact Shaw ( 1-888-472-2222 or www.shaw.ca/chat ) with your issue.

Shaw Support can remotely logon to your BlueCurve, to view various statistics being updated by it, and to interpret the numbers, e.g., for "signal-strength" reaching it. Bad signal-strength can cause intermittent interruptions.

It seems unusual to place a WiFi pod adjacent to the BlueCurve, unless the BlueCurve has no HDMI-output, or unless you want TWO independent TV sets in the same room.