DCX3510 - Picture Problems - Pausing Live HD channels

oldguy1
Grasshopper

Went through a rep.  Ended up with planned service call next week.  Old pvr could buffer 20mins while on pause without problems.  When I pause HD channels now this new box will mess up the picture, freezing and pixelating and sound issues.  When I fast forward the screen goes black so you can't see what you're going through.  Anyone else having the same issues?

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