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I can pair my Bluecurve remote to my LG tv and my Bose Solo sound bar and after the “TV Power” button shuts off the sound bar and not the tv, also the “ All Power” button does nothing shut them both down. I have to use the tv remote to shut off the t... Read more
Anyone else getting this code? I loose service every time. Read more
Hi, I have a new TCL smart TV but I can't find the code to pair it up to the shaw arris MP2000 remote. Can anyone help? Thanks. Read more
My TV blacks out every so often when I am watching a cable channel. It doesn't do it when I am watching Netflix or other internet applications. I replaced the HDMI cable between my Shaw cable box and the TV but it is still happening. When it happens ... Read more
cable receiver was completely not working so unplugged and it rebooted, but all series recordings were then turned off. In PVR settings they were still set as a 'record this program' but no record symbol appeared in guide. Reset ( by deleting series ... Read more
For the last week I have had nothing but issues with my recordings. Currently they are skipping and cutting out portions of the show. So frustrating. I have had to reset the box so many times! Telus keeps calling and I am at the point of choosing to ... Read more
we've had to reset most of our series recordings. They just stopped recording. When we checked the scheduler the tv channel symbol next to the name of the show is blank. Anyone know what's going on? Read more
My 3510 is now showing about 100 recordings on the scheduale from sept to oct of last year, tried to cancel them but they just come back. Has anyone else seen and is there a solution, Thanks in advance. Read more
I don’t know if there is anyway to fix this, but it’s so frustrating. When watching something on demand. If I pause the show, within 5-10 minutes it closes it and goes back to live tv. I just want it to stay on what I’m watching. No need to go back t... Read more
I don't know when the difference occurred, but I have recently noticed that Shaw might have tweaked the sound mode settings. The three options available are Stereo, Auto Detect and Expert Mode, and I have always had it set to Expert because when I di... Read more
How do I stop recording the French versions of shows? For example I record all “Liam Neeson” as well as other Artists and it records all the French movies or shows they appear in.Thanks Read more
the search function does not respond. Won't move to any letters. Read more
How do I check that I can activate a used receiver that I bought from someone else? Read more
Both my cable boxes have been constantly shutting down saying to check device power (which it has) and to check hdmi cable connection (which it has) then it comes back after a minute or so, then proceeds to turn off again right away. I have checked t... Read more
Switched to BCurve from Gateway, and though I like the feature set of the wireless 4k boxes, the picture quality is NOT the same at all. I am not getting pixellation or other issues reported here, system is working fine, and internet signal strength ... Read more
We recorded 2 movies on Bluecurve PVR & when watching have the Voice Description. We cannot get it turned off. This did not happen on other movies. What are we doing wrong when we record? Read more
i have a motorola dcx3400. any idea what this flashing lightning bolt icon is? it only shows when it's turned on. we had called shaw a few days ago with an issue and they reset it, got it working. but since then there is this flashing. Read more
Last year I invested in a few Chrome dongles. casting Shaw BlueCurve TV work very well. Now I see Amazon fire makes a dongle with 4K TV and there is a Blue Curve app available to be downloaded direct to the player. Grrr why these companies create the... Read more
Well, after 30 minutes yesterday trying to contact anyone at Shaw concerning my expiring Customer loyalty promo on my Internet 300, I was informed that Shaw has Shut down it's Customer Loyalty Department! All options presented to me, by 3 different p... Read more
We have been a long time shaw customer and have recently upgraded to the blue curve system.We have notice that when pausing live TV we seem to be only able to hold 30 minutes, backwards from current clock time. The previous systems allowed a pause fo... Read more
So I started with Blue Sky about a year ago and if I understand correctly have now been upgraded to Blue Curve, Sometimes, not always, when I am watching recorded TV I have noticed a slow response from the PVR. If I fast forward (commercials) after p... Read more
https://globalnews.ca/news/8707803/rogers-shaw-takeover-crtc/Interesting news. Seems the competition lines are being redrawn between Telcos and Cablecos. Here hoping for some exciting things down the road. Read more
Seems to me the audio quality on Stingray is very poor. Not up to the quality on regular broadcast channels. Any way to fix, or is it just the way it is? Read more
Our condo building has a contract with Shaw for basic cable TV programming. There is an assigned TV channel that allows us to view our building's front door camera to see who is there before we buzz people into our building. Besides the basic cable I... Read more
I would like to send Shaw Support a long email about my recent service experience (just joined the HD world on Shaw after being a customer since 1987). No, "chat" won't do, and really can't sit and wait to talk on the phone (I realize the COVID Thing... Read more
We have Shaw BlueCurve in our house. On one of the TV's, the image flickers for the first couple of minutes and then works fine. I think the problem is getting worse as it used to "go away" when we went to guide or changed channels or turned it off/o... Read more
I had to unplug my cable box and tv to move all the equipment. Now the Series tab under Recordings is blank. All the series I've set to record no longer display. It's been 24 hours and they still haven't reappeared. Is there a way to get them back? I... Read more
So was just reading up on the retirement of certain hardware (eg Gateway HDPVR) in the link below and wondering if there is a tentative schedule for Manitoba? https://support.shaw.ca/t5/tv-articles/about-regional-tv-box-upgrades/ta-p/32715cheersGuy Read more
My list of scheduled series recordings disappeared suddenly on Monday and they have still not reappeared after I tried waiting a day and then booting the following day. Is there anyway to get the list back without having to re-enter each one again? T... Read more
Last Thursday morning (10 Mar 2022) I noticed a change in the "My PVR Recordings" menu structure.There is an added bar on the top right of each recorded program indicating the amount the recording has been watched. Also, when sorted by "Date" each pr... Read more
I’ve recently signed up for shaw blue curve and have noticed major audio lag. The audio doesn’t match up with the video and makes it hard to watch. I’m not using any other speaker source, just the tv sound, and it’s happening with live tv as well as ... Read more
Skipping forward 30 seconds and back 15 seconds using the BlueCurve remote (pg up / pg dn) no longer works.It cannot be restored using the sequence exit-exit-exit 0030 . Read more
Does audio out from the optical digital port work. Can it work in addition to the primary hdmi connection to the tv.If the optical port on my set top box doesn’t work, are other boxes that do both outputs? Read more
I'm having difficulty programming my shaw blue curve remote (XR15v2-UQ) to my RCA Roku TV. I've tried all the codes that were suggested through the system but none of them work? Anyone have any suggestions? Thanks in advance. Read more
I recently got a Motorola Moto E & tried to download the app, but apparently when look for it it says it's "your device isn't compatible with this version" ...also the same with my Samsung Galaxy Tablet.,..does anyone else have this issue? (Previousl... Read more
https://apple.news/ASJeXcsBgS42RNfBh3rSj3wThis is good news. Hopefully Shaw and Rogers will follow suit. Will Disney, CBC Gem be next? The Shaw Wireless TV boxes would be a great steamer for more apps. Read more
How can I use my universal remotes to control the Blue Curve PVR? I can't change channels or operate the DVD etc. with the remote supplied by Shaw. Since I have difficulties using multiple remotes, a universal remote is critical. I have 2 different H... Read more
I noticed this morning that the YouTube app does not broadcast 5.1. Every other app and channel is fine. YouTube on my laptop through the same sound system is 5.1 or better. I am using the wired 4K blue curve box with HDMI from the box to my avr. I h... Read more
Hi there,Just today, I received a new BlueCurve wireless TV box to replace the wired one I was using, and while the whole set up was quick and painless, I'm having some difficulty pairing the new remote with my TV/AV Receiver. It seems to be stuck in... Read more
Tried all the codes, Shaw’s help code list, tried codes on the internet, even spent 20 minutes with Shaw support, remote will only acess channel and guide, on-off, volume, input buttons not functional. Anyone else buy one of these TV’s and have a pro... Read more
My remote would not pair to my RCA TV I found that the brand called Curtis worked after 7 or 8 try’s of doesn’t work if finally paired everything works except the on off button anyone else have this problem? If so did you find a fix? Read more
Just received my wireless TV receivers and noticed they have ethernet ports. Can I connect the receivers via CAT5 or will they only connect wirelessly? Read more
For the last couple weeks after an update I've been having an issue when setting up recordings. When I schedule a recording a message pops up saying that not enough room is available even though hard drive has loads of space available. Anyone else ha... Read more
I bought a new LG OLED TV and JBL sound bar system, when I went to program the TV on the remote I had no issues but as soon as I added the sound bar to the remote the TV was no longer programmed to it. Both worked fine when I programmed it but again ... Read more
In the past few months, I've noticed something new which happens when fast-forwarding through recorded shows. The way it used to happen was wonderful, you would see your show start and hit play. It would generally skip back 5-10 seconds so you didn't... Read more
When we bought this house 4 years ago i had the cable hooked up for tv and internet. We were told by the install tech that we had a "temporary" line that he would report so that it could be replaced. I'm pretty sure that didnt happen because frequent... Read more
Turned on the tv this morning to watch a recorded show and under 'recordings' it reads 'No recordings as of yet'. All my recorded shows have been erased and the 'schedule' shows 'nothing scheduled for the next 14 days'. I didn't delete them, they wer... Read more
I was looking for a simple remote for Seniors with cognitive difficulties. The "Delta Senior" looks promising but apparently is being discontinued? Are there other options for a simple remote control for use by seniors? The senior having problems has... Read more
Recently 'upgraded' to BlueCurve.With the old system if I wanted to switch between two channels I could 'rewind' on the second channel as it was recorded while I watched on the other.There does not seem to be a similar alternative with the new system... Read more
Despite multiple resets the status light on one of my Xi6 boxes goes back to off and can not be turned on. Read more
Please refer to my account; technican solved the problem but we require a 9521 stand-alone PVR Read more
We have an old Gateway PVR (refurb) and one portal, both rented at $0 on our Shaw bill, that we we are done with.Checking the current situation on Shaw's site, looks like it's still mail back for equipment, no in-store returns since the start of the ... Read more
Hi Shaw, A few buttons on my PVR Remote Control are not working. Could I please order a new one? The model no. of my existing remote control is 2025B2-B1. My PVR model no. is DCX3510-M. Thank you. Stella Edited by Mod Read more
The HDD inside the unit started making very loud clicking sounds and video recordings frequenty stutters and freezes. It is out of warranty. I formatted a spare 2.5" HDD using the PVR by plugging it in as an EXT drive. I then replaced the bad drive w... Read more
We just upgraded to a Shaw BlueCurve 4K TV Player (XG1v4) which is really nice.With our old Motorola DCX3300, we used to be able to press the "Guide" button on our old remote and see the current channel we were watching up in the top right corner of ... Read more
There is no access to TV box from Remote control or buttons on TV box. I restart couple times and: got dUL at box display, and than one dot blinking couple minutes, than E 1:26, than 88:88, and dot blinking again .... Read more
We had a tech come to the house to have a look at our cable lines to the exterior pole and in the process he unnecessarily did a modem “swap” … I asked him to “swap” back and now we have had no service whatsoever (neither cable nor internet) since Ja... Read more
We presently utilize Slingbox/slingplayer to access our tv channels and PVR.we need to replace Slingbox soon and hope that Blue Curve will be our solution.can we run both at the same time to ensure we are not without service in case Blue Curve doesn’... Read more
This is just curiosity. I purchased a brand new (2019) version tv. Specifically TCL 43S425I tried basically every code with the Shaw remote (Champ?). Unfortunately none of them work. I am just wondering if there will be a code update anytime soon. I ... Read more
Can't find this on Shaw Support site so I am sure someone here knows. I have the old Arris Gateway and two portals. They are acting up so I want to replace them. One feature I use often is the Gateway app that allows me to manage recording shows. For... Read more
I heard I may get a couple free PVR rentals with my service package but I'm curious what those models are. Thanks if anyone knows. One of my old ones is losing channels it seems. Read more
Why the hell do my recorded shows keep disappearing? This is driving me absolutely nuts!!!!!!!!!!! Read more
How do you turn subtitles on and off on the Champion remote control? Read more
I have the Motorola PVR cable box and am switching to the Shaw Gateway HDPVR as I feel the Motorola has a effy picture quality....I'm not a fan of the Bluecurve cable boxes as I prefer the layout of the traditional cable boxes myself....just a person... Read more
Hi AllIs there a way to change the order devices turned on with the power button? My soundbar needs to be turned on before my TV so that the TV finds it. Currently the 4K box, TV and soundbar turn on in that order.ThanksDean Read more
My issue first became apparent after receiving a new 4K box, and trying to install/pair with tv/external audio, Tried multiple times (now hours of troubleshooting later, confident my issue has nothing to do with the new cable box):My issue: On my rem... Read more
Got a new JVC android TV. None of the codes listed work for the Shaw Champion remote work nor does its search mechanism find the right code.Any ideas out there? Read more
I have BlueSky + Netflix. Why does the batteries on my TV remote get used up so quickly? On previous remotes the batteries would last quite a long time. Read more
I’m trying to greet the voice command setup. I follow the steps on the screen. - press and hold Setup- light turns green- pours press Menu (the Shaw button) the light flashes green for awhile then nothing. Read more
Bought new tv as christmas present for wife. She's not interested in smart functions etc, justwants to emulate current environment using a modern tv. This is all new to me. Read more
Watching a recorded show tonight (BlueCurve cloud recording) - tried to fast forward through commercials as usual, and got an error message that fast forwarding is not allowed. Is this a new thing? (Hope not) Or is it maybe channel specific? It was t... Read more
Today, when I received my latest Shaw bill, the bill showed 4 billable items for VOD/PPV programs (2 times $4.99, 2 times $11.99, before taxes) on the same day (January 15, 2020). Curiously, through My Shaw, when I viewed all my transactions for Janu... Read more
Telus is installing its fibre network in my neighbourhood and perhaps that is why I keep getting emails from Shaw offering "exclusive" deals. One of these deals, the Fibre +GIG + Total TV includes 2 wireless 4K TV players. What are these? Is this pla... Read more
With the new XR15 BlueCurve TV remote there is no ability to play in slow motion. As someone who watches a lot of sports, this is very disappointing. I frequently used this function before "upgrading" to BlueCurve. It would be great if this functiona... Read more
Remote was working fine. A week ago the power & volume stopped working. Picked up a new Remote from Shaw. The new Remote is doing the same. Power & volume not working. Help! I hate having to use 2 remotes. Read more
I just bought a new Sony TV XBR800g and hooked it up to my Arris Gateway box and reprogrammed the Shaw remote and everything works great. My problem is that I want to put the Shaw box in a cabinet below the TV which has a door on it. The remote won't... Read more
Anyone else experiencing an error code 22471? It is not listed anywhere and I'm not able to watch Shaw Read more
I'm experiencing an increasingly difficult situation where Bluesky will not handshake with my Denon AVR. When I first got bluesky, it was an intermittent issue, which was resolved by unplugging the PVR box and plugging back in. Last night the same is... Read more
I have recently replaced my 1st gen bluesky TV box and portals with 4 Xi6 portals, I have had nothing but issues since installing, it's pathetic. Full disclosure, I run my modem in bridged mode with an Asus GT-AX-11000 and 2 AC86's. My internet basic... Read more
Back when blue curve first came there was stock issues with available equipment. Tech had me running on a combination of XG1v4 boxes and Xi6 wireless boxes. Everything worked fine, the odd issue with accessing cloud PVR items but no big deal. When my... Read more
Hi, I am using a new wireless blue curve box hooked up to a LG C1 and bought an hdmi 2.1 cable but don’t see any option for 4K at 120hz only 60hz. Is 120hz supported on the blue curve? Or is there a way to get 120hz to work?thank you Read more
This past September, Shaw replaced our 1st generation Gateway TV box as it was unable to accept code updates. We chose to replace it with a 2nd generation Arris as we could continue to use our Shaw Extender (reformatted of course) for recordings.In t... Read more
Hi! I am curious if turning on the Power Saver function for my XG1v4 & XiD will impact their Default 2-4 AM Daily Reboot Schedule.In other words... If the Power Saver function turns these devices 'off' and the default daily reboot between 2-4 AM is s... Read more
Hi,I recently upgraded to Shaw Blue Curve TV Player | Wireless 4K (Xi6) an was wondering if I should up grade my HDMI cable to version2.1? I am currently using my old HDMI cable (years old) which works but wondering if buying a new HDMI 2.1 cable wou... Read more
Hello,My shaw remote control is giving me problems, batteries are new but some of the buttons do not work. Do I need to buy a replacement from shaw? Or will shaw exchange it?Thanks. Read more
No idea if anybody can help with this but for years I've been using the the Arris Gateway with an external hard drive and last week the PVR appeared to clear itself of almost every recording except for a small fraction of what I had while still showi... Read more
Hi,Has anyone done a comparison to see what is the best blue curve hardware to use.I currently upgraded from an old gateway system to the Blue Curve TV Player | Wireless 4K (Xi6) FAQ) but wondering if the Blue Curve TV Player | 4K (XG1v4) would have ... Read more
Today I turned on my TV, to find that the regular Shaw guide doesn’t come up. Instead Espial TV is stuck on the screen and my remote doesn’t do anything? How do I get my regular TV back and get rid of this? Read more
I'm currently running Gen 1 bluesky tv hardware and the bluecurve gateway modem, 1gbps. I'm looking to upgrade my set top TV boxes to 4K. Shaw states that the 4K will not work when the gateway modem is in bridged mode, this is the way I am currently ... Read more
I keep finding that recordings I've set on my BlueCurve TV Xi6 box are not recording. On Thursday evening, I checked to see what recordings were set to remind myself. I saw that I had the show "Ghosts" set to record that evening, just looked at my sa... Read more
Apologies in advance if this is a simple question but I can't figure out how to search for a specific word or title in Crave or Crave + HBO. Is there something I'm missing? The only options are to sort alphabetically or by most popular.Thanks Read more
Ever since an online reboot was done on our system, our PVR recordings have gone from bad to worse. Picture freezes, and jumps forward so we miss parts of the program,. Every channel recorded plays back the same way. What do we need to do to fix this... Read more
Is DCX 3400 with serial number MA1041FF0156 available for transfer? Read more
I fast-forward through commercials. When I see the next scenes from the show, I press Play. Rather than stopping at that point - the sensical result from pressing Play - it typically goes to a point between one and three minutes earlier. Not stopping... Read more
Hi Everyone:I have had the XG1-A Gateway for at least 4 years with 2 additional Arris units. I am not sure what I am continuing to pay for. I get a rebate on the Gateway($15 a month), but pay $10 a month($5 each) for the Arris units. The remotes on a... Read more
Just wondering what the actual difference between these two modes are and what does Expert Mode offer over Auto Detect?About the only thing I can audibly tell is that Expert Mode outputs things at a higher volume volume (measured around 6dB higher on... Read more
My mother in law lives in a senior complex on 44 st and 117 ave and her TV stopped working this afternoon. Is there any outages in that area right now? Read more
Recently our two older PVR (DCX-3400-M) Boxes were replaced with DCX-3510-M Boxes because the older boxes stopped functioning properly - apparently due to Shaw phasing out older equipment.The DCX-3510-M Boxes appear to have a CRITICAL OMISSION which ... Read more
I'm testing a Gateway remote with my audio system: pairing the remote and controlling the volume. In the process, I discovered that my audio system is either unsupported or it uses a remote code that is not known by my current version of the Gateway ... Read more
How do I generate a RETURN LABEL for TV Boxes?? Read more
Basically their new policy is this - they no longer repair any cable boxes at all. About a month ago I posted a thread about SHAW now charging for replacement Gateway remotes: https://support.shaw.ca/t5/tv-discussions/is-shaw-now-charging-for-replace... Read more
We currently have cable in our legal suite that is connected to the main house account , can I switch it so that the new Tennant needs their own cable account to access ? Read more
Trying to get some clarity. I just recently upgrade to a HDPVR and did not know that it requires TWO Coax Cables while our Satellite only has one coming into the house. I spoke with my brother and he has a splitter into his PVR but he is on cable. Is... Read more
Hello, I had an old Motorola DCT6416 PVR that I used to record various shows. It appears back in September they somehow blocked our ability to retrieve the recordings. When we try to get to that menu, it says, "this feature is being restored and will... Read more
Hello, I had the older Arris gateway PVR system with Arris cable boxes to control the PVR + a standard box for just watching TV (DCX3200M). With the new Blue Curve gateway the old boxes don't seem to work, can I not still use them on a basic Coax TV ... Read more
I have turned this off probably 20 or 30 times now over the last couple of years when this first started. After searching I found out how to turn it off globally instead of show by show (settings main menu). However, every couple of weeks, I have to ... Read more
Every once in a while when I am watching live TV or a recording on my PVR and I access the TV guide or access the information on the show I am watching, the picture freezes but the sound is okay for about 30 seconds, then the HD PVR box reboots by it... Read more
I have a Motorola HD PVR (model DCX3510-M) that I received from Shaw in 2013. About one week ago it began rebooting multiple times a day. On a few occasions it has displayed the message "Rebooting STB. Please wait..." but in most instances it will si... Read more
Recordings started to skip a few seconds a while back. Now it is slowly getting worse and worse. It's at the point that many of our recordings are unwatchable. We missed a touchdown and the point after in a football game!I'd hate to do it as we'd los... Read more
The Shaw BlueCurve PVR was recently updated to show annoying tips during the screensaver. Previously it only displayed scenery images. There is no ability to turn off these tips and this change was not communicated to Shaw technical support staff, so... Read more
Why is my TV so slow in responding to my blue curve remote lately Read more
Now that some 4K channels exist how does upgrading to a 4K box work exactly?Are you supposed to pay extra or can you exchange current cable boxes for the 4K version for the same current monthly subscription?I contacted support and they were so confus... Read more
As far as I can tell, the only difference is that the XG1v4 has to be wired. All the other functions seem the same. Is this correct? Thank you. Read more
I am getting a lot of "garbled" audio on some of the channels for the past few days. My cable box is a DCX3500-M. I have noticed this particularly on the US time shift channels such as the Detroit CBS channel on channel 86 and on CNN on channel 17. I... Read more
Just upgraded from Shaw gateway to Shaw blue curve tv and I have a weird problem. If I feed the HDMI signal from the set top box to my a/v amp, then it doesn’t recognize any voice commands. If I bypass the amp & plug the set top box directly into the... Read more
Even when there was an option to click repeat; which I don't have any more. Read more
Hi, after attempting to get rid of the HUNT display on my PVR screen for the past couple years, I need help please. I'd like to have a Shaw technician come over to check my outside signal. Would it be possible for someone at Shaw to send me an email ... Read more
Hi, I was wondering how can I enable it, as I would like to use it to switch to my Roku streaming device, as right now I can only do it through my regular remote that came with the tv....I know other shaw remotes you can do that (btw I have a non PVR... Read more
This has been happening on and off for the past couple years. Just when I think it's been rectified, it hasn't. For the past couple weeks HUNT has been displaying on my PVR Screen nearly constantly. I've often tried all the tips suggested to me from ... Read more
How am I responsible to ensure Shaw network coverage in my home? I have a full wireless network but that cannot be used for TV adapter support . it has never worked. Installer said I could use my network. support team says no I can't. why do I have d... Read more
Our remote is wearing out. Can we get a new one dropped off or mailed to us? Read more
I have a tech person visiting next week so I asked a CSR if that tech person could bring me a couple of replacement remotes for the Gateway. Both remotes have been heavily used for about 2 to 3 years and both have several buttons that need to be push... Read more
I’m having a problem with my 4K PVR. Channel logos in the guide aren’t loading properly. As you scroll in the guide it will show the logo for the wrong channel on the left. Sometimes if you leave it a minute it’ll load correctly. Or if you page up an... Read more
I've had this issue with before with previous Gateway HDPVR boxes but when I recently activated my gateway HDPVR box yesterday there was no option in the settings to hide unsubscribed channels unless it's done manually for each channel, when I turned... Read more
For the last couple of weeks, the Hollywood Suite channels are pixelated and quite unwatchable. We have tried resetting the PVR, disconnected the coaxial cable, to no avail. We live on Vancouver Island in Port Alberni. Is anyone having the same issue... Read more
My Shaw PVR (ARRIS DCX3510-X) recordings are repeatedly failing. I get a weird error message (see attached) - since it's off to the side of the screen I have no idea what's going on. Would appreciate some assistance. Thanks. Read more
Trying to activate it talked to technical team & having a technician coming over to look at it this Saturday...it's weird on the screen it says "This device needs to be activated before we can continue" & do look online about the error code which is ... Read more
How is it fair that only certain people can get access to these new wifi boxes but I cannot...I live in Chilliwack so I know we will be last on the timeline to get these....reps say its not available in my area yet its just a box that needs to be plu... Read more
At some point an update has removed the ability to keep the gateway (along with av receiver) on with sound after TV is turned off.It would be great to have back the ability to listen to music channels without the need for the TV to be constantly on.I... Read more
My Tv, internet and phone have been going off and on everyday and all day long for 3 weeks now. My blue box keeps rebooting of course as it comes back on. We have pixelated pictures on many channels at times at night. I can't even get the guide to wo... Read more
The recording tagged with the square green icon can not be retrieved. Read more
I have been a Shaw customer since 1989 and in the last year and 1/2 I have seen their service decline. I have had to deal with various problems numerous times. Because my Main tV box is noisy and makes noise similar to an older hard drive searching a... Read more
When I switch to watch Netflix everything is fine but I have lost the shaw icon on the bottom of the screen to switch back to tv. In search I type in shaw or shaw cable and I get nothing. I have to disconnect the tv box and from the tv to reset. Do I... Read more
Taken out of device. No notifications. Very upset just told must speak to customer service for another box. Must wait till Monday. How can you do that without letting us know. Customer of Shaw for 17 years. Will look at alternatives.Errol Read more
Why does my Motorola DCX3400 keep canceling scheduled recordings and is there something that can be done to fix the issue? Read more
Had to replace old box in the basement with this unit. It shows the wrong time (EST) and the wrong temperature outside. It does not show the channels I subscribe to and can get upstairs on my gateway. Its pretty much useless to me the way it is. You ... Read more
For Motorola dc3510 box, how to keep recordings when swapping expanders? All my expanders have been formatted by the current motorola dc3510 box.But every time I swap back to a previously formatted expander, by the same motorola dc3510 box, all the p... Read more
I currently have one 630 receiver and the oval dish with dual LNBs. However, I would like to get one more receiver, and at the same time wire a total of 3 additional rooms for future receivers. I see Shaw suggests the DTV4x8 multiswitch for multiple ... Read more
Can Shaw please add the Xfinity feature from their app to allow my smartphone to be able to control my 4k wireless set tops? Read more
Just bought my 80 year old mother a 55" Nanocell LG TV.She has an XG1-A Shaw gateway HDPVR that she would like to control with the LG Magic Remote - it seems that accessing and managing PVRed material is the most difficult. I unplugged from Shaw TV y... Read more
I have just connected my modem and cable boxes and I am finding that the sound will cut out on all channels when using my sound bar. We tried just using the TV sound and it does not cut out. Could this be interference between the modem and the sound ... Read more
I have the above TV Player. It won't shut off when I press the "all Power Button". I have to go through the settings-power options to shut it down. Is there a way to correct the unit so the All Power Button will work? ThanksSteve Read more
Here's the problem:I have gotten the programming of the remote to work, sort of... however, it doesn't seem to want to save the fact that it's programmed to only skip 30 seconds.If I end my viewing session, and turn everything on again, say, a few ho... Read more
I have set up this remote by all the methods available. It will certainly control the TV on/off and volume, and it brings up the TV input menu, but after that none of the keys (and especially the up/down arrows) will move up and down in the inputs, n... Read more
Every time we go to change the channel in the last couple of weeks, three blinking dots show up instead of the picture. There's audio, but no picture until the channel is re-inputted. I've tried resetting the box, refreshing the system and unplugging... Read more
I have always found Shaw customer service helpful , but yesterday I was on the phone twice and live chat once for a total of three hours.The two phone employees knew very little about gateway boxes and their solution was to unplug and reboot..for two... Read more
i get an error message "no ip" on my cable box Read more
BlueCurve TV Player XG1V4 screen is stuck on "Welcome. Bienvenido. Bienvenue." Unable to reboot. Not Rresponding to remote: "A" button or "Shaw" button Read more
Hi, about 3 weeks ago all my 3 STB's DCX3400-M started to display "hunt" at times on the channel display, also there seems to be some issues with the Guide as some listings show "To be Announced" Does any one have any ideas as to whats going on?Thank... Read more
Will existing PVR's work when Rogers takes over Shaw in 2022 or will they need replacing? Want to know if I should hold off on getting a new PVR in 2021 or wait. Read more
When I turn on the TV I get a message of Weak or No Signal. I have switched out the HDMI cable, unplugged the co-ax cable and unplugged the power, but still get this message. Read more
Is that an issue? Is there any fire danger or will it just result in some electric burnout? Its very warm to the touch even when it hasn't been in use for several hours. Read more
where can i get a replacement remote? my current one is worn out. Read more
Is anyone having trouble recording multiple TSN channels at same time re the Australian Open? One channel will record fine, but the next one will record for only one hour and the third one, not at all. If we set up series on one channel and it shows ... Read more
Anyone run into an issue where there's not video signal coming from the Bluesky box when you take it out of "sleep mode"? Sometimes there's audio, but often it's just a black screen. I believe a signal is being received even if it's just a black scre... Read more
I am getting the message no gateway found and I have it connected. Don’t know what to do next. Any help? Read more
How do I do that....I did have another Gateway HDPVR that have me the option the go to settings then go to vjxnnel list & there was an option that said "click here to hide unsubscribed channels" I did try Bluecurve wireless box after yonder if o woul... Read more
Is Shaw extending equipment return deadline until retail locations are open again? I am not comfortable sending the equipment via mail. Read more
The building I live in in Vancouver BC has a deal with Shaw where we get basic cable for free in each unit. A friend of mine who lives here in the building as well received a digital box when he activated his service which was a couple months after m... Read more
They will at no charge replace it with a dcx3510-m or a gateway xg1-aNo I have read that the Gateway is very buggy and I don't know if the problems have been solved over time or not.I have also heard and read the same for the dcx3510 - M and again I ... Read more
Is shaw still activating these? Read more
I live in a seniors complex that has a front door camera. Typically I can change between the television channels and the front door (security) video feed by toggling the input button on my Shaw remote. This stopped working when I switched from a faul... Read more
Recently the other showtimes function on my guide is not working? Is there a reason or fix to this? Read more
I have been using the Shaw Go Gateway app to help me with my elderly father's tv - from my location (ie remotely). He recently moved, and I ended up having to set up a new separate accounto for him, with a PVR and I also set up a new Shaw ID for that... Read more
this problem began about 3 weeks before writing this item. We go to the guide and try to select a program episode and press record. Nothing happens and there are no 'record' indications. Used verbal and info screen as well to try and get the episode ... Read more
Can I watch Shaw cable TV channels while using Apple TV? Read more
I am trying to control my Yamaha 109 Soundbar with my Bluecurve XR11 remote. I’m able to pair it so it can control the Soundbar volume (codes 31331 and 32031 both seem to work) but it doesn’t control the Soundbar power. Am I using the wrong code? Or ... Read more
For the past few months, I have noticed some issues with the Turner Classic Movies channel. Every so often, it will freeze for a second or two. This happens regularly, although how often it occurs can vary. Sometimes it only does it once every 10-15 ... Read more
Televisions downstairs both work fine. Upstairs television has no picture. Remote control works for dvd player but when we try to access HDMI 1 where the television is accessed - no picture.Have checked the connections on the remote box from the wall... Read more
I've noticed intermittent sound loss over the last week. Nothing in my HT setup has been changed/altered, and it was all fine and good up until recently. It's not the first time I've encountered this, but it's been a long while since this has happene... Read more
My tv just shows the Welcome connecting to your entertainment experience, all channels are the same. Get the sound but no picture, guide works. Any sugge Read more
For months I've had constant pixelating, cutting out, blacking out etc. I can not watch live TV or recorded TV at times and have to turn on Netflix. I've had 3 techs out in the last few months and all 3 had different excuses, one was rude, one said h... Read more
The shaw go gateway app is not working on my iphone nor on my wife's android. tried the usual log out log in and uninstall/re-install but still not giving me my TV channel line up nor my recordings Read more
What a mess this Shaw package was!!!! It contained the cable box and remote so everything seemed right. Unfortunately I couldn't get the remote to work so I went with a tech chat. No help there.But I thought the buttons on a remote like the Shaw remo... Read more
This morning no TV could be watched in Eagle Harbour West Vancouver, and now late afternoon there is serious pixelation. Does anyone else have this problem? Read more
Went through a rep. Ended up with planned service call next week. Old pvr could buffer 20mins while on pause without problems. When I pause HD channels now this new box will mess up the picture, freezing and pixelating and sound issues. When I fast f... Read more
I get bad audio and the screen seems to jump ahead. It is only on recordings which is what we normally watch. We have the Gateway system. Getting frustrated especially Read more
We are able to watch tv, change channels, etc but when trying to rewind we get the message “no current program”. Help? Read more
This option has been not working properly for several weeks. When i want to look ahead for the show I want to set a box will appear and state that "no other showtimes are available and to check later'. When I check myself to the next date the program... Read more
Does Shaw offer a remote for the visually impaired that works with Bluecurve?If not are the cable boxes compatible with third-party remotes? Read more
Well we all knew this was going to eventually happen but now SHAW has announced the dates that these boxes will no longer function: https://support.shaw.ca/t5/tv-articles/about-legacy-tv-box-upgrade-program/ta-p/9242#topAnd if you live in a more rura... Read more
Encountered issue with older Motorola TV cable box relating to power cord. It took rep on the phone forever to 25-30 minutes comprehend and it didn't help matters he can't speak English at all. Rep claims that as of May these cable boxes are no-longe... Read more
How can we get Shaw to check its delivery system. Several of us are having severe pixel and sound drop-outs during peak evening viewing hours. Two of us have had service calls, had a couple of changes (Shaw splitters, amplifiers and power sources rep... Read more
We have a XG1V3 with bluecurve. The disk full percentage indicator doesn't change when we delete recorded programs. Anyone else have this problem? Read more
Everytime we playback a recording we get part way through and then get an error that says Shaw is experiencing problems on their end and we should 'try another channel' - when you try to get any channel they are 'unavailable'. Happened last night and... Read more
I move my tv down stairs where it was before and I can’t get a connection Read more
I have several shows set to record “new episodes only” but the Pvr is filling up with old shows from previous years. I have checked the recording options and they are definitely set up for new only and HD preferred. This has to be a programming issue... Read more
I have a Gateway and 4 Portals.On my most used portal, when I first turn on the "setup" aka Sony TV and Receiver, some of the channels have "barely there" audio, other channels are just fine volume wise. Eventually all channels have consistent volume... Read more
I NEED A REACTIVATION M11136TC1428 ACCT 05510755660 Read more
Lately we have been experiencing severe pixelation and sound breakup especially between 8:00 and 10:00 pm, on on both PVRs, for both live broadcast and recordings made during that time period. Shaw instructions suggest it could be a problem with the ... Read more
I was chatting with an agent about switching to one & was told that they are no longer being made & are now obsolete (I'm talking about the non-PVR HD cable boxes that were renting for $5 per month), can anyone confirm this as I seem to get different... Read more
Shaw recently sent new cable boxes to replace some older models. I believe they were refurbished.One of the units shows Eastern Time (I live in Calgary). There does not appear to be any way to override the clock settings using my remote. Any advice o... Read more
Why does your phone tree direct people to look for service outages online if your website doesn’t update in real time? Read more
This is for all the employees at Shaw. For the settings of the Classical Guide on the Motorola box, can you modify the choice of settings and allow HD to be 4:3 as well just in case there are 4:3 programs stretched to 16:9 and no one can't find the m... Read more
Logitech decided to discontinue their Harmony remotes, just as my Ultimate is acting up and needs a new battery. The batteries aren’t meant to be replaced, but I found an after market one. I also came across this other universal remote, the SofaBaton... Read more
This is an embarrassing question, but I am having difficulty in figuring out how to open the remote control itself in order to change the batteries. I'm sure it will be easy to do when I know how to do it.I found a one sentence instruction on pressin... Read more
I have had two blue curve Xi6 boxes since Nov. 2019, having replaced an old PVR box. One is connected to a TV and one is connected to a monitor, which is also connected to a computer. The Xi6 box that was connected to the monitor used to sleep and wo... Read more
I would like to share my experiences and opinions about the BlueCurve 4K Xi6 wireless tv player technology with the Shaw Comminity forum. BackgroundIn 2015 I started to follow developments around Internet Protocol Television(IPTV). In July of that ye... Read more
Went to Shaw a week or two ago to get a free cellphone connected. While there the sales rep made some TV channel lineup suggestions that made sense at the time. Since I'd save $50+ a month I thought why not. I asked if Total TV was compatible with my... Read more
When using search, I inadvertently hit the PageUp button just under the down arrow. Search immediately froze solid - no data entry was possible. Navigating away from Search did not cure it, nor did a soft reboot. The only cure is to power off the cab... Read more
I have a URC MX-890i remote that currently controls 3 televisions on one wall with a Motorola DCX3400 hooked up to each television. I have no issue with this set up however I am moving now and wanted to know if I was able to switch my services to blu... Read more
I have a Motorola DCX3510-M PVR. Is there any way to set a custom recording that doesn't necessarily align to a specific program? As a very broad example, can I program to record on any given channel from 1:24am to 1:43am? Sometimes I want to record ... Read more
I have been trying to set up my BlueCurve TV Player Wireless 4K to record all upcoming ATP tennis events. A couple of months ago when we first got this box I was able to record ATP tennis like any other series. Now it isn't giving that option. Any id... Read more
My TV is shutting off every 20minutes and just before it does it shows, no input detected. I can turn it back on and it seems fine, but shuts off again in 20minutes. Read more
I want to record 2 same series episodes, one at 6.30, other one at 7pm. I have only 2 choices: to record one or all episodes - there is no option to record 2. I tried to record it as "record only this episode" at 6.30, then choose "record only this e... Read more
The CHEK TV Victoria newscast freezes every day at the same time. I have to toggle through the channels to start the CHEK feed again. CHEK is an independent channel and interestingly is one that doesn’t show up on the Shaw TV mobile apple.Blue Curve ... Read more
I have 2 smart tv's different brands, first one stopped connecting wirelessly and now the second one cant connect wirelessly. Is this a router problem? How do I check? Read more
We have a strange situation going on here. We are using Shaw for our TV connection and Telus PureFibre for our internet. The PureFibre was installed in December. Everything with both products has been working fine until just recently when we decided ... Read more
For 4 days now the screen of my PVR is completely blank except to say "NO Listings Available" at the top and PVR 93% Full. that't it. I cannot see the content stored on the PVR, nor can I delete or record because there is no access. to the content. I... Read more
I'm just curious, to get a Shaw cable box is it possible to get one from my local Shaw retail store? Or is the only way via delivery what with what's happening right now?....I figure maybe it would be easier & quicker to get one rather delivery....no... Read more
Visited shaw.ca website today on a desktop browser (Firefox 76.0) and there is a banner on the shaw websitethat says"Browser not supported. For a better experience using this site, please update your browser."Firefox 76.0 is the lastest version. Why ... Read more
Is there any keypad sequence I can press to disable the backlight for the keypad from turning on automatically on my BlueCurve XR11 remote?Compared to the other remotes in my house that are the exact same model, mine gets very poor battery life, and ... Read more
My Tv today has been pixeling,freezing almost all channels. Is anybody else having this problem today??? It is really annoying has been going on all day. They have no service updated reported and did the usual trouble shooting but my HD cable just no... Read more
[moderator edited] When I upgraded my TV service to Blue sky I asked for my home phone to be discontinued. Please check my records, I have not used my home phone in years. Please discontinue my phone and credit back all those charges. I was on hole t... Read more
Old box I know, but looking to store cable box in a media cabinet and having trouble finding any good recommendations on an IR Extender for a Motorola DCX3510-MAnyone had experience of what works and what didn't.Much appreciated. Read more
We currently have standard definition Shaw Box. We will be turning t in for an HD box tomorrow and connecting it to a new 4K HD TV. We do not intend to connect the TV to anything else - not to internet or any apps,DVD,PVR . Do I set up and activate t... Read more
I bought a new Samsung 4K smart tv a few months ago. It found my Gateway box immediately when I plugged it into HDMI1 and everything worked fine from the Samsung remote. I could change channels and view the program guide all with the Samsung remote.T... Read more
Currently we have an issue with our setup where when we are fast forwarding anything and hit play it jumps ahead about 90 seconds. Rewinding does something similar but the jump is only about 30 seconds. When dealing with support all they can say is w... Read more
My TV continually displays screensaver images that I know are coming from the set box. I've tried unplugging and rebooting (including an unplugged interval of more than two hours) and continually get the same outcome. So far, I can't knock the set bo... Read more
I need a technician to service a TV account. I phone the number. I am something like 80th in line for service and am offered the option of a call back. This is to avoid what I am told is between 30-45 minutes on hold. I get the call back and am told ... Read more
Cancel pvr cleanup, I unplugged Motorola 3400 for 2 minutes, tv now operating normally. Read more
I want to add the Bluecurve TV box to my logitech remote. What is the make and model of this equipment? I think it is the xid-p Read more
Does anyone know how to fix it Read more
Just started with Shaw a few months back... have 2 Xi6 boxes on my TV’s. I have noticed that I can’t see the edges on several channels... almost like it is slightly zoomed in? I have the video output resolution set at 1080p and zoom is set to none...... Read more
I have a Sony Blueray DVD player that I would like to run with the Shaw remote . It is BDP-S550. I seem to have lost the remote for it and hope to have all my audio on one remote Read more
I am trying to setup a https://www.diamondmm.com/product/diamond-ati-theater-hd-750-usb-tv-tuner/ to watch TV when my pvr is recording 2 shows and i want to watch something else. (I have had this device for a number of years and had it working with a... Read more
We are putting the Shaw box in a concealed vented cabinet. Is there an IR eye can can be attached to the TV Box outside the cabinet? Read more