Disappearing channels

[Jappsen]

All of a sudden Nat Geo Wild & Adult Swim have vanished out of our TV channel package & a bunch of stuff we didn't want has popped up. How do we reverse this mess?

[rstra]

@Jappsen You will need to contact Rogers to look at your account,

[mdk]

@Jappsen -- were those 2 channels part of a "free preview" offer?  

I was watching BBC First, until its free preview ended.

Maybe, Shaw added a few more free previews?

[Jappsen]

No, they were not free previews. We had had Nat Geo Wild since we first signed up with Shaw and Adult Swim had been part of our package for at least 3 years now. Now they're both gone & we're not happy about it.

[cpmrich36]

Probably rogers trying to put channels in pick and pay.  With rogers merger pay more for less.   We are right with you all the way.  Farce glad I'm not there customer had shaw before when they bluesky tv. It was good.  Now thos merger nope.  Sorry your channels were no longer part of your package 

[mdk]

@Jappsen -- other than the recommendation by  @rstra  to contact Shaw/Rogers, try logging-on to the My Shaw Portal, and click the "refresh" button.

at bottom right of the above screen-capture, to see if that helps.

Also, while logged-on to the Portal, you can view all the "transactions" against your account for the past 24 months, to see what has been changed, if anything.

[martin01]

Same here.   I had a the old Best of HD package from Shaw since setup 8 yrs ago.   After two years so about 6years ago, they added without charge, the Stars channels and I've had them approx 6 years now.  If figured it was to help keep me as a customer, so nice freebie add on given what I pay.

Now, with Rogers' switch of the setup boxes, its been taken away!   Argh!  Now have to either pay for it or lose the old Best of HD package setup to make things more affordable...  Total drag and not happy.  I also would need to pay for Disney+ which is included in other packages, but again I lose the old Best of HD package I had.  Frustrating!