disappointed

[cass9]

I was supposed to get the FULL movie package for 98$ a month and I didn't get it.

I only got silver screen.

If I can't be given the service promised for the price promised im canceling my account now.

Channel 69 METV is also now not working

[Jackquie]

I am trying to change my plan with Shaw and when I called this morning they said it would be 35 minute wait.  I have been on hold for 4 1/2 hours now.  I sent a message through chat and they still have not responded either.  Service is terrible and am not impressed especially when they have been over charging me $300 a month when I can get a better package than what I have for $179 per month or go through Telus and get the same thing for $110 per month.  Not happy at all!!  I am wasting my time and my time is money also!!

[cass9]

Really disappointing. Spent days trying to get what I was originally promised with an insane amount of back and forth.

[shaw-valerie]

@cass9 I'm sorry to hear that there were some issues with your order. From your other comment in the thread it sounds like you've gotten this sorted out now? 

[shaw-valerie]

@Jackquie Apologies for the long wait times, our teams have been pretty busy lately. You can also send us a message via Twitter or Facebook and our team will get back to you there! 

[cass9]

Actually I tried Facebook and twitter too. NO help.

[KEN6]

Definnitely a customer service problem, going back to monthly service till telus can install!