-- I'm going to Telus. That is your choice, but please re...

[mdk]

@stantonp -- I'm going to Telus.

That is your choice, but please read the above posts about Shaw's $20/month fee for cancelling your current two-year Value Plan contract. By subscribing to their Value Plan, you have been getting lower monthly fees, which is a form of "loyalty" that Shaw customers who are paying month-to-month are paying more than you.

P.S. If you have recorded programs onto your PVR, watch them, and delete them, while still being a Shaw customer. There is no way to "archive" those recordings.

[SusanLC100]

Tried the Chat option and never got through. I was listed as 75th in line, the 58th then 39 and then disconnected. Happened 3 days in a row. 

[mdk]

@SusanLC100 -- that is poor customer support.  What time of day (and timezone) did you try to use www.shaw.ca/chat ? A month ago, I was "waiting" for about 30 minutes to connect to an Agent. That was the longest time that I had to wait.

[SusanLC100]

As recently as yesterday. Time zone is MST and I started at approximately 10:30 am. I had to try a number of times to get through on a chat line as I kept getting “not available at this time, try again later” messages. I finally got through and had two Shaw chat sites open on different browsers and I had also called them on my cell phone. It took more than two and a half hours before I got to deal with someone. During that time, I got down to 17th in line on one of the chat sites and had been disconnected from the other chat.