Error Message - I get a "no ip" messqge on my cable box. Why and how do I fix it.

AJorDPearson
Grasshopper

i get an error message "no ip" on my cable box

Labels (1)
3 Replies

That error is indicated an issue with the signal, try che...

rstra
Grand Master

That error is indicated an issue with the signal, try check your cable connections and splitters to make sure everything is connected ok. Other than that, you will need to call or chat in to tech support to check out the box 

Reply
Loading...

nothing has changed with any connections!

mattpierce
Grasshopper

nothing has changed with any connections!

0 Kudos
Reply
Loading...

-- nothing has changed with any connections! Although you...

mdk
Grand Master

@mattpierce -- nothing has changed with any connections!

Although you have not changed anything, it is possible that something, such as a coaxial-splitter, has failed.

As an experiment, if there is a splitter between your coaxial wall-outlet and your equipment, e.g., one output to TV and one output to cable-modem, bypass the splitter, and connect the TV box directly to the wall-outlet.

Did a tree fall onto the coaxial-cable between your residence and the nearest telephone-pole, breaking the cable?

Any lightning in your neighbourhood that may have "fried" some Shaw equipment?

See the Shaw "outages" page, to see if there was a problem in your region/neighbourhood.

What time did the outage start? end?

Early this morning -- about 1 AM Pacific -- I lost all Internet connectivity. It was back to normal, when I checked at 7 AM.

 

0 Kudos
Reply
Loading...
TALK TO US
Need more help?