I have reset the cable box using the two prescribed methods. I have not reset the Gateway as yet for fear of losing PVR material. We have not observed the guide format to properly reset.
Thank you for reaching out! I am sorry for the delay in response, the forums aren't monitored as closely as our other support channels. It is certainly odd for the numbers to be out of order like that. I'd recommend power resetting the larger Main Gateway unit by unplugging the power to it for one minute. After one minute, power it back up so the entire system resets. It should then take about 8-10 minutes for everything to load back up. Your recordings should be fine as the power reset only acts as a system reboot.
Let me know how it goes,
Tony | Community Mod.