How do I report a payment and ask for an extension on the rest of an overdue amount?

[melanieih]

I have paid a partial amount of an overdue bill and need to request an extension for the rest....how do I do this?

[shaw-tony · Accepted solution]

Hey melanieih,

Thank you for reaching out! You can request a payment extension with the steps here.

Cheers,

Tony | Community Mod.

[Henrygif]

I made a payment today how do I report a payment to regain services 

[mdk]

@Henrygif -- how much have you been overdue?  I have accidentally missed one month's payment, and Shaw did not suspend my services.  The next month's invoice showed a "payable now" amount.

Contact Shaw: 1-888-472-2222, if your services have been suspended.

Did you pay through the My Shaw Portal, or did you pay through your bank? If the latter, it may take 2 or 3 business-days before Shaw sees your payment.