I have to reset my HD PVR every Thursday

cpawl
Grasshopper

every Thursday to come home from work my gateway DVR system is not working I have the guide but no channels no nothing and the recordings of it is recording during that time is very choppy I have to unplug cycle the power and replug in my HD PVR and wait for it to reboot then everything works this happens every Thursday

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Re: I have to reset my HD PVR every Thursday

Moderator
Moderator

Hey cpawl,

Thank you for reaching out! I am very sorry for the frustrations you've been experiencing. It may be a signal related issue or faulty equipment. I'd recommend trying some of the steps here to refresh the signal to the equipment to see if the issue continues. If it does, I'd recommend touching base with technical support to schedule a service technician to investigate further or swap the equipment (you will lose your recordings). Let me know if you have any other questions.

Cheers,

Tony | Community Mod.

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Re: I have to reset my HD PVR every Thursday

Not applicable

Hello,

The following steps will walk you through resetting the new Gateway.  https://community.shaw.ca/docs/DOC-1047#gwyhdpvr/TTRockStars

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Re: I have to reset my HD PVR every Thursday

delly47
Grasshopper

I had this issue too and the update seemed to fix it

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