Hi Grand Master-- Does not happen. Here's a quote from so...

[MarthaJab]

Hi Grand Master--

Does not happen. Here's a quote from someone else's post, so it's not just me and not just an anomaly:

Lesrae

Grasshopper

Tuesday

'I spoke with Technical support today, as I too am missing (from my phone and computer) all the local networks on Xfinity by Shaw streaming app (formerly Ignite Tv) since Jan 1, 2025. They confirmed to me that the missing channels (networks) have been removed from the live streaming app.'

No longer available is:   CBC, CTV / CTV2, or GLOBAL  (only CityTv is avail.)   

[rstra]

@MarthaJab  Nope, possibly an account or technical issue. The channels are available and working for me on the app and laptop.

[TGAG]

Nope

[g-idk]

@rstra @MarthaJab @TGAG  and anyone else I might have forgot.  I just tried on my Fire 10 tablet and I can confirm that @rstra is correct in the fact that, Yes if you are connected to your home wi-fi all those local channels CTV, CBC, GLOBAL, on the streaming app are there and work totally great.  So I am assuming this is only affecting away from home access for those offending channels.  What a shame, this will affect people's viewing habits, when not at home.  

[rstra]

@g-idk Thanks for checking, the only work around would be to record the shows on those channels. 

[lynntuttle]

Same here - lost CBC first, then CTV and Global a few weeks later.

[patcw]

they just told me the same thing, that some networks have been removed from the streaming app. seems rogers is useless and can't even continue the service like shaw had it. this is unacceptable and we will be finding a new service. if we have to access global and ctv apps then we don't need the rogers one.. might as well cancel the service since we will seldom use it.

even worse I had to be in the live chat for over an hour just to get that info, I swear they just leave it long wait times so more of us give up and leave. why not hire more ppl to answer quicker? 

[rstra]

Rogers customers lose access to some CTV and CTV2 content

https://mobilesyrup.com/2025/01/31/rogers-customers-lose-access-some-ctv-ctv2-content/

[ThisnamegameisP]

We have lost all ability to watch programs (that we pay for) unless we watch them live! I called, waited 11/2 hour on hold before told city tv channels are no longer available on the “new” app. Apparently all the other programming I pay for I’m supposed to be able. to watch, when I choose but they have NOT provided a new episode since before Christmas. Everything is repeats and we have to watch it live or not ata all! I complained with the CRTC who have advised me to try again for resolution and if no success, file a complaint with the CCTS. Rogers is ripping us off…eliminating channels but not cutting back our monthly fee which is quite high…  denying us the ability to watch our programming when it is convenient for  us and providing only times when we can watch repeats! Anyone else have this problem? Ginny how it worked fine before Christmas when the RogersTech told me to delete the ignite app and download the xfinity app, now on demand programming is denied! Anyone have this problem?