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Network connection restored box keeps showing up?

jackienelson
Grasshopper

Network connection has been restored message box keeps showing up. How to fix?

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Re: Network connection restored box keeps showing up?

Moderator
Moderator

Hey jackienelsons.a.clarkbob171budsgirlsrglasswick,

I am very sorry for any inconvenience caused. There is indeed a known issue that our video engineers are working on resolving. Please follow our service alert here for more details and updates. I appreciate your patience while we get this fixed!

Update: 

March 27 8:00 AM: This issue is now resolved.

Cheers,

Tony | Community Mod.

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Re: Network connection restored box keeps showing up?

Moderator
Moderator

Hi jackienelson 

This sounds like it could be a signal issue. Is it affecting more than one TV? You can try reseating your coax cables to see if that helps. The instructions can be found on https://community.shaw.ca/docs/DOC-1028  (it's a different error message on this document but the troubleshooting steps are the same).

Let us know how that goes!

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Re: Network connection restored box keeps showing up?

s_a_clark
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Getting this same thing as well. Has been doing it nearly every half hour most of the day today. 

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Re: Network connection restored box keeps showing up?

s_a_clark
Grasshopper

I reseated all of the cable connections and am still seeing the network connection message as of this morning. 

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Re: Network connection restored box keeps showing up?

bob171
Grasshopper

I have had this problem for at least 2 days.

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Re: Network connection restored box keeps showing up?

budsgirl
Grasshopper

This started for me about 3 days ago.  Kept throwing me out of watching a show On Demand last night (Fri Mar 22).  It is happening right now (Sat afternoon).  Doesn't allow me to delete shows from my pvr.  I find this happens periodically then eventually disappears.  Checking connections or unplugging the box doesn't help.

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Re: Network connection restored box keeps showing up?

budsgirl
Grasshopper

 I made the mistake of unplugging my PVR and plugging it back in again. After I did that I had no access to my recordings or the menu. The box simply acted as a basic cable box changing channels. I spoke to a Shaw tech on the phone who said that the network connections issue came with an update.  They are currently trying to put together another update that will fix this issue. My PVR eventually fixed itself.  If your PVR is working OK and your only issue is  getting those network connection messages just leave it for now and hopefully Shaw will get a fix out soon. 

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Re: Network connection restored box keeps showing up?

srglasswick
Grasshopper

Thanks for posting that. I too have been seeing this issue for several days.

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Re: Network connection restored box keeps showing up?

Moderator
Moderator

Hey jackienelsons.a.clarkbob171budsgirlsrglasswick,

I am very sorry for any inconvenience caused. There is indeed a known issue that our video engineers are working on resolving. Please follow our service alert here for more details and updates. I appreciate your patience while we get this fixed!

Update: 

March 27 8:00 AM: This issue is now resolved.

Cheers,

Tony | Community Mod.

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