No Access to Home Premiere Movies on Shaw on Demand

amakse
Grasshopper

I am not able to access any of the Home Premiere Movies on Shaw on Demand.  I keep getting the error code 22031 no matter which movie I click on.  This error code appears on both of my digital boxes.  All other movies (e.g. New Releases) and television shows work fine.  I read online that there was a "national" outage regarding VOD Home Premiere titles, but that this problem had been resolved.  This afternoon I spent over an hour on the phone with a Shaw representative who tried to help me remotely but nothing worked.  I now have a service appointment for next week, but I am wondering it this issue was truly resolved to start with.

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2 Replies

it is possible that the issue is not resolved. Are you on...

rstra
Grand Master

it is possible that the issue is not resolved. Are you on BlueCurve, have you power cycled the boxes?

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I think the problem is that my digital boxes are not MPEG...

amakse
Grasshopper

I think the problem is that my digital boxes are not MPEG4 compatible.  Even when I ordered a movie online, I was not able to view it and got the error code 1004.  My digital boxes are old and I do not have HD tvs and my tvs are quite old.

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