No audio and video freezing.

abbydad
Grasshopper

We keep having our audio drop out for a few seconds or the whole video freeze altogether.  This occurs on bluesky with internet 300 and seems to have started when I subscribed to HBO/crave last month.  Not sure if it's only on those channels but that's where I notice it. Anyone else seeing this?  Located in the fraser Valley if it matters.

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Re: No audio and video freezing.

Moderator
Moderator

Hey abbydad,

Thank you for reaching out! I haven't heard of any reports of issues with those channels. It may be a signal related issue that is causing the video and audio to freeze up/pixelate. If you haven't done so already, I'd recommend trying some of the troubleshooting steps here. If the issue continues to persist, your best bet is to touch base with technical support to further investigate or schedule a service technician. Let me know if you have any other questions.

Cheers,

Tony | Community Mod.

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