No IP when connected to my tv

[JC13]

I got a new smart tv and when connected to my PVR via HDMI and it’s not in use it shifts to no IP.”  If I turn it on, all seems to work. If I unplug the HDMI the pvr is fine. 

I rebooted the pvr and Shaw did a reinitialization. 

This is strange - does the tv interfere with the pvr? Any thoughts? Not sure if this is related to the June 2020 pvr update as well. 

[rstra · Accepted solution]

This is strange. Does the problem occur on other HDMI inputs? Maybe it has something to do with the HDMI-CEC or ARC on your TV?

[mdk]

@JC13 -- I got a new smart tv ... and it’s not in use it shifts to no IP.

Could it be a case of the new TV going into "power-saving" or "sleep" mode, and disabling the connection.

How is your smart-TV connecting to your cable-modem -- WiFi or Ethernet cable ?

Why is it trying to connect via IP?  All the Shaw-provided TV channels are received through the HDMI cable, not via IP.

[rstra]

No ip is an error with the cable box.

[JC13]

Thank you! The issue was the HDMI ARC input. It must have been sending a signal to the cable box when it was off. Regardless, I’ve switched it to a different input and the problem has been resolved. Much appreciated!!