The past few months my 93 year old mom has been having trouble using her remote for her basic Shaw tv. She just watches a few channels and knows those numbers. She sometimes presses the wrong button on the remote and loses her TV picture. The buttons are small and she has trouble seeing them as she only has the use of one eye. I have gone to her home many times to try to get her TV service back. I can't figure out how to get the TV working again and sometimes it comes back on but I don't know how. I have called the service people and they don't have a clue either. They can't tell me the sequence of buttons to press to get the darn thing working again. I am so frustrated with Shaw for not considering the needs of the handicapped and the elderly. Why can't you provide a remote that is simple to use. One on/off button period. And larger so that there is no mistake when pressing buttons. Bright colours. Shaw used to have this type of remote but it is no longer used. Why not?
Then the customer service people always want to sign her up with Blue Curve. Why should she pay for a product that she would never use. She only watches three or four channels and always the same shows. She navigates by using the number pad. She uses the volume control. That's it. She has basic cable and that is all she wants and needs.
I am so frustrated with the system and with the company. Too bad my mom doesn't have a choice of TV provider where she lives.
Hi @rstra , just a heads up that link you provided does show the Transport remote, but it also states that it is no longer distributed. I haven't personally seen one in years. If I'm wrong please correct me.
@Carol5052The new BlueCurve TV remote is voice controlled, making it simple to change channels or look for them. However, in order to use this function, you may need to upgrade to a newer TV box.
