Poor recording quality new Arris HDPVR

jill-j
Grasshopper

Yesterday we installed a new modem and Arris cable box.  The internet side and TV is great but when I did a test recordeding of a show last night it was horrible.  The picture quality was pixilated, then it would clear up but would freeze for a moment, then go pixilated ....  Before I start recording shows that I really want to watch later I want to make sure the quality is good.

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Re: Poor recording quality new Arris HDPVR

Moderator
Moderator

Hey  ,

Thank you for reaching out! It may be a signal related issue that is causing that. I will recommend trying the troubleshooting steps here. If it continues to be an issue, I will recommend getting in touch with technical support to further investigate and fix the issue.

Cheers,

Tony | Community Mod.

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Re: Poor recording quality new Arris HDPVR

jill-j
Grasshopper

Hi Tony, 

I've replaced the co-ax and rebooted the box to no avail.  The picture quality is great when we are just watching TV but crappy when watching recordings.  I'll tech support tomorrow.

Jill

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