@glenarduzzi -- welcome to this peer-to-peer discussion forum, where volunteers (not Rogers Together With Shaw employees) try to help.
Do your nearby neighbours have the same observation?
Is there a www.NextDoor.com group that is local to you? Posting there might attract some "local" responses.
Of course, if all else fails, contact Support [1-888-472-2222 or www.shaw.ca/chat ] to get an official response.
Note that an Agent can remotely logon to your (rented) cable-modem, and run some diagnostics.
How old is the coaxial-cable between your residence and the nearest telephone-pole?
Bad winter weather can cause deterioration of that cable, forcing a line-technician to do a site-visit to replace it.
