"we're having a problem" on netflix error


on my Bluesky service, I keep getting the netflix error coded tvq-pm-100 (5.2.12). I have followed all the help directions mentioned on Netflix as well as the shaw site.
I have rebooted my hardware, I have restarted netflix, I have rebooted my modem., I can only watch netflix on the tv for an hour before it craps out.  This never happenned before they changed the menu to auto play preview  videos (july 2018?)

what to do?

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