Recording that DON'T record

[#1]

I'm a huge sports fan and PVR many many many events. On Wednesday night I recorded the British Open golf. The play began at 10:30pm ( Vancouver time ) and it went until 6:30am ( Thursday morning ). I did this the usual way... Go into the guide, find the channel, find the event to PVR and then hit the Record button and I get a nice little red dot indicating the recording is set. Easy Peasy. Done it 100's of times in the past. I got up yesterday morning and the entire 8 hours was taped and I happily watched the golf. 

Last night, I did the same exact thing... same times, same channel ( Golf Channel ) and the same procedure followed for setting up the recording... Again, done it hundreds of times... for events shorter in duration and some longer in duration. 

When I woke up this morning to watch... I turned on the TV, went to Recordings and there it was... I hit the enter button and started viewing... only I noticed that the recording line on the bottom of the screen showed I only had ONE hour worth of tape!!!!!!!!!!! I fast forwarded for about 5 minutes to confirm this had happened... and it was confirmed. Instead of getting 8 hours of British Open golf, I got ONE hours worth.        

This is NOT the first or even the second time this has happened to me and it makes me wish I'd NEVER EVER EVER signed a contract with Shaw for Blue Sky. IMO, it's bloody horrible ( and not just because of the recording screw ups ). 

What is SHAW going to do about this ??? 

What about future recordings??? 

Am I just supposed to HOPE it works ???

What are my options??? Is Shaw going to do something about this or is it going to be excuses, excuses, excuses???  

NOT a happy customer... Again!!!!

[shaw-tony]

Hey clayjames, sorry for any frustrations caused. It may have been a guide error that caused that or something else. When it previously happened, which channel was it on, do you notice it on any other channels?

[jefflindemulder]

This keeps happening to me also on long recordings. This is mainly for longer sports events. Same thing is happening for me on Open golf tonight. It’s in 3am-12m but when I try to record it shows 3am-4am only. I can’t get the whole thing set to record. Why has this continued to happen for 2 years now with no fix? Shaw is the worst. 

[Shirley1941]

I have just been on the phone with a TV service agent.  He was very helpful in guiding me to record a sports program, 12 continuous hours of Tennis Tournament, as one episode due to SHAW's 1 hr cutoff.   On my previous system, to record anything was a 1 step process.  With Ignite system, now 8 steps.  This is not efficient nor is this an 'upgrade.   With old system, I could STOP a recording a program then CONTINUE recording the same program.  Result, 2 parts - able to watch the first part while second part was recording.  The Ignite remote has changed location of a few buttons .. easy to now make mistakes.  Don't get me started on how the channel Guide is setup.   

[rstra]

@Shirley1941  8 steps to set a recording, something doesn’t seem right? 

[mdk]

@Shirley1941 wrote: With Ignite system, now 8 steps. 

Really?  For me, on a much-older PVR:

1. open the "Guide"
2. select the channel
3. scroll to the start-time of the program
4. press "record".

More than 4 key-presses, but not 8 "steps".