When Shaw has a system wide problem it would make sense to display that message when you connect to Chat. Would be much better than waiting an hour and a half so that some over worked agent has to type in an explanation and an apology.
@wayne4 Thanks for the suggestion, I will pass that along to our teams! Currently we do post service outages on our support site, so you can always check here if you're experiencing service issues to see if there is a problem in your area.
