Shaw Channels Randomly Freezing

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Is Shaw having problems on their end that may cause channels to randomly freeze?

 

The reason I ask…

 

While watching live TV channels will freeze at any given time requiring cycling from one channel to another to regain motion. There’s no specifics as to when this will happen as it’s totally random, can occur on a regular basis (seconds) requiring frequent channel cycling or, subside for several minutes to several hours. It does not seem to be “channel specific” either since when it gets bad it appears every channel I turn to will freeze.

 

This same problem has occurred on numerous occasions over the past several years (yes years), just out of the blue it will start to happen. Sometimes it will only last for 1-2 days or a week plus. Going on day 3 with the most recent occurrence… does seem to be less frequent now although only time will tell whether that is the case. And YES, in this most recent instance my Shaw cable box (Pace DC758D) has been power cycled having no bearing on the situation whatsoever.

 

Truly do not believe this is a problem stemming from my end due to our long history of encountering same freezing issues over the past several years. No change in equipment over the course, nothing tweaked or tampered with. And I cannot see a piece of faulty equipment miraculously fixing itself especially when I considers it can be several months to over a year before it crops up again.

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Re: Shaw Channels Randomly Freezing

Moderator
Moderator

Hi slivy58 

Sorry to hear you're having trouble with pixelization. This can occur from time to time due to issues with the feed, but it's actually pretty rare. Most of the time if you're seeing pixelization on your channels it means that there is a loose connection somewhere. We usually recommend starting with the steps on How to troubleshoot poor picture quality / pixelation. If you're using a splitter, you can try replacing it as they can fail over time. You can pick up a new splitter for free at one of our retail locations, or we can have one mailed out to you if you get in touch with customer support to request one. If those steps don't resolve the issue, then you may need to have a technician come out to take a closer look.

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Re: Shaw Channels Randomly Freezing

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Hi Tamara,

Thanks for your response but if you re-read what we wrote I specifically stated "freezing" and not pixelation. Our freezes were a "snapshot" of what was showing on the screen at the time being clear as a bell visually per se, and no motion whatsoever. Matters not right now anyway as I also mentioned it was improving and did completely clear up later that day.

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Re: Shaw Channels Randomly Freezing

Moderator
Moderator

Freezing and pixelization are often symptoms of a signal problem, so the basic troubleshooting steps we would recommend you start with are the same for either. But we're glad to hear that it's gotten better. Thanks for letting us know! 

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