I just got off a lengthy chat with shaw about Peachtree and I was told the broadcaster doesn't supply the channel anymore. When I asked for a substitute channel for it, I was told there was none, when I asked for a reduction on my invoice, I was told there was none. When I stated how illogical that was, I was told they were sorry but that is the way it is. When I pushed further and described it as a McDonalds Meal Combo, if they took one of those items away, I would receive a substitute for the item, I kid you not (I have the chat copied) he told me it was like McDonalds selling a burger and they used to include onions but they don't anymore and it is the same price and would I request money off of that? NICE! I did say I could send the burger back and get my money refunded, that isn't an option here. I also asked if Shaw was having to continue to pay for a service they were no longer receiving between the broadcaster and them and the answer is likely NO but you expect your customers to continue to pay. Customer service excellence! 😞
