Sorry, there’s a technical issue Well that’s embarrassing! We’ve got a technical issue on our end.

[Prairieboy58]

Spoiler

This is the message I continue to receive when trying to activate my Amazon Fire stick to Blue Curve TV.

Multiple activation pin codes just produce the same error from Shaw.

Spoiler

helpful suggestions please.

[LL221]

I'm having the same problem, does anyone have a solution?

[rstra]

Are you able to login ok with the BlueCurve app on other devices 

[mdk]

@LL221 -- probably not a "solution", but try deleting the app from your smart-phone, powering-off your smart-phone, powering-on your smart-phone, and downloading & installing the app.  Then, does it work?

If all else fails, contact Shaw Support ( www.shaw.ca/chat or 1-888-472-2222) and get a Shaw Agent to walk through their check-list.

[Darrellbtc]

Yes, I can log in on mobile devices.  The problem occurs when I try to log in to Bluecurve on a Firestick TV.  I have ensured that device and all software is newly downloaded and current.

[Torm69]

I'm having the same issue

[epifender]

Did you ever get the issue resolved if so how, Shaw technical support has no clue.

[Prairieboy58]

Yes I did get the issue resolved. When entering the Shaw credentials (account email and password) you must make sure you are using the sign-in info of the original account that is being used as the master account. (the account that is being billed by Shaw.)

You can not use the credentials of a sub account.