The merger hasn’t been approved yet, there is no “transit...

[rstra]

@cpmrich36 

The merger hasn’t been approved yet, there is no “transiting” going on.

[jesse84]

2023-06-06.  I tried to book a visit from a shaw tech and they could only give me one appointment on one day about 3 weeks away with no options for earlier of later.  Of course the date was while we were out of the province at our daughters convocation in Kingston.  I asked for any date other than that one and was told that none were available .  My neighbour asked the same thing from his server which is Bell and they offered a visit within the next week any day or optionally any time after that as well.  Why the hell am I paying Shaw for their ridiculous service?!

[mdk]

@jesse84 -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

If you can give a good description of your issue, what trouble-shooting you have tried, and what equipment you have (TV box? XB6 cable-modem? XB7? XB8?), we can try to be faster than "three weeks" in helping you.

[TVhell]

since shaw and rogers merged, their customer service stinks.     I hate telus with a passion, but will be going back to them when this contract is up.  I asked to speak to a manager and the girl  had me on hold for over an hour, came back and said I discussed it with them.  I said I want to speak to "them".  Well I did, very sarcastic, how do i know if she did or not.   My bills are constantly inconsistent and incorrect.   Shaw never should have merged with Rogers.  I think its too much for them to handle.

[rstra]

@TVhell  Odd that your bills are “inconsistent and incorrect” your rates should be fixed until the term ends, unless your are purchasing on demand content. 

[TVhell]

yes it is odd, but they keep tacking on this balance carried forward, which is not applicable.  They cant understand what it is all about and finally credit it, saying it is their error,  but then its on the next months bill.   They are useless.  Tv stations are all duplicates,one in high def, one not and the selection of shows is terrible.   wifi is not great.   Shaw used to be good but as I say I feel since they merged with rogers 👎

[mdk]

@TVhell wrote: WiFi is not great. 

Which cable-modem do you have? Hitron? XB6? XB7? XB8?

Yes, Rogers has rebranded the "XB" names.

The newer modems each have better WiFi. You should upgrade.

Within your home, how distant is your WiFi device from the cable-modem?

How many walls must the signal penetrate?

Are you using a WiFi extender?

Of course, contact Support (1-888-472-2222) for them to remotely logon to your modem, to check that it is functioning at 100%.

[kinezo]

Is anybody working at Shaw? Is anybody in management at Shaw? Is there any owners of Shaw? What's going on down there? If you are having higher call volumes than normal for the past 5 years maybe you should do something about it. Unacceptable! I will be cancelling as soon as they answer, if they ever answer. Its been 2 hours!!!!!

[rstra]

@kinezo Shaw will never answer. 

[mdk]

@kinezo wrote Is anybody working at Shaw? Is anybody in management at Shaw? Is there any owners of Shaw? 

Nice rant.  🙂

In April 2023, Rogers purchased all of Shaw Communications, and became the owners of Shaw.

So, many ex-Shaw employees are now working as employees of "Rogers Together With Shaw".

Obviously, some of the low-level "management" personnel of Shaw (such as at one of their Call Centres) transitioned to work in management at Rogers.

So, do you have any technical issues with your current services that the volunteers on this peer-to-peer discussion forum can try to help you with?  Or, contact Rogers: 1-888-472-2222 for billing & service quality & technical support issues.