TV channels icon wrong

Andrew9013 · ‎2019-10-18

Today I just noticed on Bluecurve TV app and on my cable box. They are showing the wrong channel icon for CTV SCI-FI and CTV DRAMA Channel are showing bravo icon and space icon as seen in picture below.

rickatk · ‎2019-10-19

Same here!

shaw-valerie · ‎2019-10-21

@Andrew9013 @rickatk I'm not able to re-produce that on my end, and am seeing the updated logos at this time. Could I get you to try logging out of the app and back in, and see if the logos refresh? If they do not, try un-installing the app then reinstall from the app store.

Andrew9013 · ‎2019-10-21

this is the screen shot for signing out of app.

This is after I signed out and reinstalled the app from App Store.

Also both Icons on the cable box are showing the bravo and space icons.

T

Andrew9013 · ‎2019-10-21

The BlueCurve TV app seems to now have the correct tv icons on my iPad and iPhone. my cable box has the wrong Icons as seen in picture below. I have tried restarting the box and that didn't fix my issue.

rickatk · ‎2019-10-21

@shaw-valerie wrote:
@Andrew9013 @rickatk I'm not able to re-produce that on my end, and am seeing the updated logos at this time. Could I get you to try logging out of the app and back in, and see if the logos refresh? If they do not, try un-installing the app then reinstall from the app store.

I noticed the icon problem in the live TV guide not the app. All seems well now though.

Andrew9013 · ‎2019-10-21

My cable box is showing correct channel icon now.