, I think because it was considered a part of Shaw tech s...

[g-idk]

@tc10 , I think because it was considered a part of Shaw tech support for many years and they had a few tech employees that would monitor and provide assistance thru this forum, but I remember a few years ago that the Shaw workers would start coming on less and less and they would tell people in their responses that this forum is no longer closely monitored and you would be better off just contacting support directly or you might be waiting a long time for a response from an employee.  Then it just stopped altogether, I guess Shaw didn't want to pay employees anymore to monitor this site and they only do chat and phone since then.  Is this what you were asking?

[tc10]

Maybe it is something that smaller companies see value in to work with their customers in forums while bigger companies do not. strange. I have Wyze home automation equipment and their forum does include some of their staff along with volunteers and they have special updates like fireside chats with us. on Wyze, the volunteers all have contact with the staff for various products. They also use A* as part of their front-end to our questions …

Meanwhile it seems as show noted with Shaw that Rogers, Shaw and Google decided that it is no longer worthwhile?!  I checked on Rogers Forum as well. they and they had about 6 people participating until … (I am checking). Google used to do similar to Shaw and it was very helpful as well. Shaw have about 10 names in the Shaw forum listed “Shaw…” with no content. 

I put in a Shaw feedback request asking for Shaw with Rogers to bring them back.  The cost can be as low as $200k per year for several staff to participate part-time connected with senior volunteers like yourself and also using AI to follow trending topics. This does not need to be time-consuming nor does it need to be expensive. 
But it definitely can show as better customer service …  Their currently is definitely a void from my perspective … having been here in the forums for at least 30 years … 

[g-idk]

@tc10 , very well said.  I agree small companies are more customer attentive because they want need to build a loyal customer base that will allow them to get bigger,  The problem begins when they do get big because then the focus shifts to profit above all, they must answer to the stock holders before any customer, stock holder is always first.  Well thank you for your participation on this forum and thank you for sending in the request.  

[rstra]

@tc10  @g-idk  I would like to see Rogers merge the two forums, there would be a lot more activity. I occasionally browse their forums for answers, but I am unable to participate because I don’t have a Rogers account.

[g-idk]

@rstra , yes agree.  They don't seem to be in much of a hurry though to fully complete the integration and full removal of any Shaw branding.  It may be owned by Rogers but is still all separate billing, support, apps, might as well still be Shaw.  That's a good idea to check the Rogers Forum for answers, I have also been known to check out the Comcast Xfinity support forums as well, they can also provide insight since it is all the same product.   But like you I can only read and not participate in those other forums.