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Why can’t I view “crave subscription only” content?

Grasshopper

Subscribed to HBO + Crave + movies. Tried to access a tv series which is locked out and is for crave subscription only. I thought a “Crave plus” subscription allows all crave content to be viewable. Locked out on ipad app and apple tv app.

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Re: Why can’t I view “crave subscription only” content?

Moderator
Moderator

Hi  

If you subscribe to Crave, then you should have access. Which show was it? And are you able to access it through On Demand rather than the Crave app? 

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Re: Why can’t I view “crave subscription only” content?

Grasshopper

Did you just subscribe today ???? I know that back when I started a subscription to the old Movie Central or The Movie Network packages that it could take up to 48 hours before I had access to their VOD library. 

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Re: Why can’t I view “crave subscription only” content?

Grasshopper

Been subscribed for nearly 2 years. I wonder if it’s the recent change to the Crave app? I’m trying to watch the show “Damages” but am locked out. It’s weird.

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Re: Why can’t I view “crave subscription only” content?

Moderator
Moderator

Hmmmn, this is odd! I went to the Crave website and searched for Damages, but nothing came up. However, it appears to be on FreeRange and says that the provider is Crave... I tested an episode and it seemed to work for me, so I think there might be an issue on Crave's end at the moment. Does it work if you try to view through https://freerange.shaw.ca/ ?

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Re: Why can’t I view “crave subscription only” content?

Grasshopper

Yes that does work! Thank you. I figured it was a glitch with the app.

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