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Learn how to use the My Shaw app to access online chat support and support articles. Using the My Shaw app, you can connect to a Shaw agent for topics like technical support, ordering new services, scheduling a move, billing and account support, and more. Chat support is available Monday through Sunday, 7:00 AM - 10:00 PM PDT.

 

Starting a chat

App notifications

Support articles

 

Did You Know?

 

You can download the free My Shaw app for your iPhone, iPad or Android device from their respective app marketplaces. Apple users can download on the App Store. Android users can download on Google Play.

 

Learn More: How to Download and Set up your My Shaw app

                                   

 

Starting a chat

To begin a chat, tap the Chat button at the bottom of the app. Select from one of the available topics. Once you select a topic, you will be placed in a queue while the app connects you to a live agent.

 

my shaw chat select a topic

(Click to enlarge)

 

You can end the chat at any time by tapping the X button in the top right corner.

Did You Know?

 

Online chat is for Residential services support. For business support, visit http://business.shaw.ca/Support

                                   

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App notifications 

The My Shaw app will send you notifications from chat support in case you close the app or turn off your screen.

 

App Notifications

 

To continue chatting, tap the notification to return to the chat support window.

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Support Articles

The My Shaw app will send you notifications from chat support in case you close the app or turn off your screen.

 

Support Articles

 

To continue chatting, tap the notification to return to the chat support window.

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