Shaw Support: Billing & Account Troubleshooting

Two-Step Verification FAQs

Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw. Two-step verification provides Shaw customers with two independent means to confirm their identity when ... Read more

Can I make an online payment without signing in to My Shaw?

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

My Shaw FAQs

Learn more about My Shaw (App and Web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more

Quick Answer: How do I change my contact information on My Shaw?

You can change your contact information on your Shaw account, including you contact phone number and email address by using My Shaw. Solution Login to MyShaw Navigate to the My Profile section in the header Click Edit under either the Phone or Email ... Read more

How To: View my order history and shipment tracking details

You can view your Shaw orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the ... Read more

How to Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription BlueCurve TV App Troubleshoot your Wifi Self-... Read more

How To: Unsubscribe from eBills

If you previously subscribed to eBills and are receiving monthly Shaw bills by email — but you'd like to start receiving paper bills in the mail again — you can unsubscribe using the My Shaw website (my.shaw.ca) or My Shaw app (Apple App Store | Goog... Read more

How To: Create a Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve Home, BlueCurve TV App, and Shaw Go WiFi. Each Shaw account can have one Primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be c... Read more

How To: View my Shaw plan agreement

If you want more details on your Shaw 2 Year ValuePlan the best place to look is the original copy from when you signed up. Find your Shaw ValuePlan When you first signed up for your 2 Year ValuePlan you would have received a copy of your agreement v... Read more

How To: View my past transactions

You can view the charges incurred by your Shaw services and payments you've made, within any date range, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View transactions using the My Shaw website To v... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). My Shaw is the best way to set up automatic payments without having to contact us, get star... Read more

How To: See when my next payment is due

You can find out when your next payment for Shaw services is due, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). See your payment date using the My Shaw website To see your payment date using the My S... Read more

View my current Shaw bill

You can view your current bill for Shaw services anytime, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). With My Shaw you can also view past bills, transactions and set up an email address to receive ... Read more

How To: View my current balance due

You can view your current balance due for Shaw services using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View your current balance due using the My Shaw website To view your current balance due using th... Read more

How To: Manage my Shaw services

It's convenient and easy to manage every aspect of your Shaw services using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw allows you to manage your TV, Internet and phone with helpful troubleshoot... Read more

How To: Manage my Shaw accounts

It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts using the My Shaw website Manage your Shaw accoun... Read more

How To: Manage my Shaw bill

It's convenient and easy to manage every aspect of your Shaw bills using the My Shaw website and the My Shaw app. My Shaw will enable you to self serve and always be on top of your Shaw bill. Setting up your account For new customers needing to set u... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. To ensure any sensitive information is protected, customers are required to set it up. Once enabled, certain sign-in attempts or account-related changes will trigger a 6-digit veri... Read more

Quick Answer: How do I reset my Shaw ID password?

If you want to log into My Shaw or the BlueCurve TV App but have forgotten your password: Solution Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, then click Reset pa... Read more

Quick Answer: How do I get the My Shaw app?

Looking to get the My Shaw app? To install the My Shaw app on your mobile device: Solution You can download the My Shaw app by visiting the My Shaw app - Download and Setup page Select the appropriate download link for your device (iOS or Android) - ... Read more

Billing & Account Articles