Shaw Support: Billing & Account Troubleshooting

Quick Answer: How do I check my Disney+ subscription in My Shaw?

When you’re subscribed to Disney+ through Shaw, you can check your subscription status and find other resources from My Shaw. Solution Login to My Shaw. You may need to create a Shaw ID first. See How to create a Shaw ID to learn more. Navigate to Su... Read more

How To: Link your Shaw account to Disney+

If you subscribe to Disney+ through Shaw, you will need to activate your Shaw Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can begin enjoying Disney+ with Shaw. Note: If ... Read more

Two-Step Verification FAQs

Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides Shaw customers with two independent means to confirm... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

My Shaw FAQs

Learn more about My Shaw (App and Web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more

Quick Answer: How do I change my contact information on My Shaw?

You can change your contact information on your Shaw account, including you contact phone number and email address by using My Shaw. Solution Login to MyShaw Navigate to the My Profile section in the header Click Edit under either the Phone or Email ... Read more

How To: View my order history and shipment tracking details

You can view your Shaw orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the ... Read more

How to Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription BlueCurve TV App Troubleshoot your Wifi Self-... Read more

How To: Unsubscribe from eBills

If you previously subscribed to eBills and are receiving monthly Shaw bills by email — but you'd like to start receiving paper bills in the mail again — you can unsubscribe using the My Shaw website (my.shaw.ca) or My Shaw app (Apple App Store | Goog... Read more

How To: Create a Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve Home, BlueCurve TV App, and Shaw Go WiFi. Each Shaw account can have one Primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be c... Read more

Billing & Account Articles