Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

41 Articles

How To: Update your contact information in My Shaw

If you'd like to update your contact information you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your servi... Read more

How To: Link your Shaw account to Disney+

If you subscribe to Disney+ through Shaw, you will need to activate your Shaw Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can begin enjoying Disney+ with Shaw. Note: If ... Read more

Two-Step Verification FAQs

Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides Shaw customers with two independent means to confirm... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

My Shaw FAQs

Learn more about My Shaw (App and Web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more

How to Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription BlueCurve TV App Troubleshoot your Wifi Self-... Read more

How To: Unsubscribe from eBills

If you previously subscribed to eBills and are receiving monthly Shaw bills by email — but you'd like to start receiving paper bills in the mail again — you can unsubscribe using the My Shaw website (my.shaw.ca) or My Shaw app (Apple App Store | Goog... Read more

How To: Create a Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve Home, BlueCurve TV App, and Shaw Go WiFi. Each Shaw account can have one Primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be c... Read more

How To: View my Shaw plan agreement

If you want more details on your Shaw 2-Year ValuePlan the best place to look is the original agreement copy from when you signed up. You will have received a copy of your agreement via email. Accessing your Shaw ValuePlan To access your Shaw 2-Year ... Read more

How To: View my past transactions

You can view the charges incurred by your Shaw services and payments you've made, within any date range, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View transactions using the My Shaw website To v... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). My Shaw is the best way to set up automatic payments without having to contact us, get star... Read more

How To: See when my next payment is due

You can find out when your next payment for Shaw services is due, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). See your payment date using the My Shaw website To see your payment date using the My S... Read more

View my current Shaw bill

You can view your current bill for Shaw services anytime, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). With My Shaw you can also view past bills, transactions and set up an email address to receive ... Read more

How To: View my current balance due

You can view your current balance due for Shaw services using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View your current balance due using the My Shaw website To view your current balance due using th... Read more

How To: Manage my Shaw services

It's convenient and easy to manage every aspect of your Shaw services using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw allows you to manage your TV, Internet and phone with helpful troubleshoot... Read more

How To: Manage my Shaw accounts

It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts using the My Shaw website Manage your Shaw accoun... Read more

How To: Manage my Shaw bill

It's convenient and easy to manage every aspect of your Shaw bills using the My Shaw website and the My Shaw app. My Shaw will enable you to self serve and always be on top of your Shaw bill. Setting up your account For new customers needing to set u... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. To ensure any sensitive information is protected, customers are required to set it up. Once enabled, certain sign-in attempts or account-related changes will trigger a 6-digit veri... Read more

Quick Answer: How do I reset my Shaw ID password?

If you want to log into My Shaw or the BlueCurve TV App but have forgotten your password: Solution Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, then click Reset pa... Read more

Quick Answer: How do I get the My Shaw app?

Looking to get the My Shaw app? To install the My Shaw app on your mobile device: Solution You can download the My Shaw app by visiting the My Shaw app - Download and Setup page Select the appropriate download link for your device (iOS or Android) - ... Read more

Quick Answer: What if I forgot my Shaw ID login info?

Follow these steps to reset your My Shaw password. If you have forgotten your Shaw ID login or My Shaw password: Solution You can reset your Shaw ID login information by visiting My Shaw and clicking on Forgot your Shaw ID or password? You will need ... Read more

Quick Answer: How do I manage my Shaw ID?

To make changes to your My Shaw ID account: Solution You can manage your Shaw ID from within My Shaw by visiting the My Profile section where you can change your Shaw ID, add a contact email, add/edit an account, add/edit a Shaw ID, add a recovery em... Read more

Quick Answer: How do I access My Shaw?

Looking to access your bill via My Shaw? If you are having problems logging into your My Shaw account number follow these steps to reset your Shaw ID password. Solution Attempt to sign into My Shaw by visiting https://my.shaw.ca. If you have forgotte... Read more

Jan 9 | My Shaw Website Update (my.shaw.ca)

On January 9th, 2019, we updated the My Shaw website (http://my.shaw.ca). This update included a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links easier to access. We implemented t... Read more

How To: Reach Shaw Support with the My Shaw mobile app

You can use the My Shaw app to chat with customer service, or to self-serve answers by reading articles just like this one. Shaw Support Chat You can chat with a Shaw agent for technical support, to order new services, schedule a move, and more. Chat... Read more

Troubleshooting: My Shaw app

Having issues using the My Shaw app? Use these troubleshooting tips for fixing common issues with the My Shaw app. For new users, check out some of the useful features of My Shaw app. My Shaw is not currently supported for use on tablet devices. Plea... Read more

About: My Shaw app features

The My Shaw app is full of features that will help you access and get the most out of your Shaw services. You can use it to chat with tech support, pay your bills, and manage your products wherever you are. The My Shaw app is a great tool for accessi... Read more

Getting started with the My Shaw App

The My Shaw app is a convenient way to chat with support, pay your bills, and manage your Shaw products. With the My Shaw app, you have access to all of your Shaw account information. Getting to know the My Shaw app Get the most out of your Shaw prod... Read more

How To: Change your My Shaw password

If you'd like to change your My Shaw password for security reasons, or you want to reset a forgotten password, you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID t... Read more

About: Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve TV, Shaw Go WiFi and more. It consists of an email address username and password. Each Shaw account has one Primary Shaw ID and can invite up to four household members t... Read more

Troubleshooting: Error Code 49 while signing into app

Some accounts may receive error code 49 while attempting to log into one of the Shaw Go apps. The error message will say "An unexpected error has occurred, error 49. Please contact us." Examples of Shaw Go apps: CTV Go, TSN Go, Global Go How to troub... Read more

My Shaw - Unable To Make Changes

If you find that you're unable to make changes through My Shaw, this may be the result of the status of your account. Account Status Impacting My Shaw If your account is overdue, your My Shaw page will display a banner alerting you to the fact, and p... Read more

How To: Link and manage multiple accounts in My Shaw

If you have multiple Shaw accounts, you can link them to one Shaw ID to manage them more easily. You can add additional accounts using the My Shaw website (my.shaw.ca) or the My Shaw app. How to add multiple accounts To add another account using the ... Read more

Manage your Account using My Shaw

My Shaw is how Shaw customers keep track of bills, make payments, adjust account details, and manage Shaw services. You can access My Shaw through the website (my.shaw.ca) and through the My Shaw app (Apple App Store | Google Play Store). To log in a... Read more

Self Serve Payment Options

This document lists down options available for you to pay your Shaw bill. Did you know: The quickest and easiest way to check your balance and make a payment on your Shaw account is through the My Shaw app. Payments via My Shaw (app or web) are insta... Read more

How To: Make a payment online

The fastest way to pay your monthly Shaw bill online is using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Payments using My Shaw are instantly applied to your account. You can also pay online using most ... Read more

How to manage email subscriptions and announcements

Easily manage subscriptions and announcements that you receive from Shaw. You can do so by logging into My Shaw and changing your subscription settings. Follow the steps below to update your subscription activity. Manage your Shaw email subscriptions... Read more

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