Shaw Support: Billing & Account Troubleshooting

Concerns about late payments

Note: Automatic Payments withdrawal dates are shifting as of July 15th, 2024. Payment will now be withdrawn from your banking institution 14 days after your invoice is generated & sent. FAQs I forgot to make a payment. What happens to my services? If... Read more

Online eBill FAQ

Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. Bu... Read more

How To: Update your contact information in My Shaw

If you'd like to update your contact information you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your servi... Read more

Quick Answer: How do I check my Disney+ subscription in My Shaw?

When you’re subscribed to Disney+ through Shaw, you can check your subscription status and find other resources from My Shaw. Solution Log in to My Shaw. You may need to create a Shaw ID first. See How to create a Shaw ID to learn more. Navigate to S... Read more

FAQs and subscription terms - Disney+ Standard with Ads

The following FAQs are terms and conditions about the Disney+ Standard with Ads subscription included with select Ignite TV plans. For information about the Disney+ Standard with Ads tier, please visit disneyplus.com. How do I activate my included Di... Read more

Two-Step Verification FAQs

Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides Shaw customers with two independent means to confirm... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

My Shaw FAQs

Learn more about My Shaw (app and web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more

Quick Answer: How do I change my contact information on My Shaw?

You can change your contact information on your account, including you contact phone number and email address by using My Shaw. Solution Login to MyShaw Navigate to the My Profile section in the header Click Edit under either the Phone or Email secti... Read more

How to view order history and shipment tracking details

You can view your orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the last ... Read more

Billing & Account Articles