Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

32 Articles

How To: Unsubscribe from eBills

If you previously subscribed to eBills and are receiving monthly Shaw bills by email — but you'd like to start receiving paper bills in the mail again — you can unsubscribe using the My Shaw website (my.shaw.ca) or My Shaw app (Apple App Store | Goog... Read more

How To: Create a Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve Home, BlueCurve TV App, and Shaw Go WiFi. Each Shaw account can have one Primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be c... Read more

How To: View my Shaw plan agreement

If you want more details on your Shaw 2 Year ValuePlan the best place to look is the original copy from when you signed up. Find your Shaw ValuePlan When you first signed up for your 2 Year ValuePlan you would have received a copy of your agreement v... Read more

How To: View my past transactions

You can view the charges incurred by your Shaw services and payments you've made, within any date range, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View transactions using the My Shaw website To v... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). My Shaw is the best way to set up automatic payments without having to contact us, get star... Read more

How To: See when my next payment is due

You can find out when your next payment for Shaw services is due, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). See your payment date using the My Shaw website To see your payment date using the My S... Read more

How To: View my current Shaw bill

You can view your current bill for Shaw services anytime, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). With My Shaw you can also view past bills, transactions and set up an email address to receive ... Read more

How To: View my current balance due

You can view your current balance due for Shaw services using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View your current balance due using the My Shaw website To view your current balance due using th... Read more

How To: Manage my Shaw services

It's convenient and easy to manage every aspect of your Shaw services using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw allows you to manage your TV, Internet and phone with helpful troubleshoot... Read more

How To: Manage my Shaw accounts

It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts using the My Shaw website Manage your Shaw accoun... Read more

How To: Manage my Shaw bill

It's convenient and easy to manage every aspect of your Shaw bills using the My Shaw website and the My Shaw app. My Shaw will enable you to self serve and always be on top of your Shaw bill. Setting up your account For new customers needing to set u... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. When it's enabled, login attempts will trigger a 6-digit pin code to be sent to you by SMS text or email— your choice — and entering that pin code into the My Shaw website (my.shaw... Read more

How do I reset my Shaw ID password?

If you want to log My Shaw or the BlueCurve TV App but have forgotten your password: Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, then click Reset password. From h... Read more

How do I get the My Shaw app?

To install the My Shaw app on your mobile device: You can download the My Shaw app by visiting the My Shaw app - Download and Setup page on the Shaw Community. Select the appropriate download link for your device (iOS or Android) - or click the appro... Read more

What if I forgot my Shaw ID login information?

If you have forgotten your Shaw ID login or My Shaw password: You can reset your Shaw ID login information by visiting My Shaw and clicking on Forgot your Shaw ID or password?. You will need to enter your email address under Recovery email. Once you ... Read more

How do I manage my Shaw ID?

To make changes to your My Shaw ID account: You can manage your Shaw ID from within My Shaw by visiting the My Profile section where you can change your Shaw ID, add a contact email, add/edit an account, add/edit a Shaw ID, add a recovery email or ch... Read more

How do I access My Shaw?

if you are having problems logging into your My Shaw account: Attempt to sign into My Shaw by visiting https://my.shaw.ca. If you have forgotten your Shaw ID or password, you can use these instructions to reset your password. Did You Know: If you hav... Read more

How do I check my current account balance?

If you need to find your current account balance in order to pay your Shaw bill: Log in to My Shaw Once you have signed into My Shaw, click My Bills on the navigation bar at the top. By default, your last month of bills will display under your curren... Read more

Jan 9 | My Shaw Website Update (my.shaw.ca)

On January 9th, 2019, we're updating the My Shaw website (http://my.shaw.ca). This includes a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links easier to access. We are implementing... Read more

How To: Reach Shaw Support with the My Shaw mobile app

You can use the My Shaw app to chat with customer service, or to self-serve answers by reading articles just like this one. Shaw support chat Support articles Shaw support chat You can chat with a Shaw agent for technical support, to order new servic... Read more

Troubleshooting: My Shaw app

Find troubleshooting tips for fixing common issues with the My Shaw app. Troubleshooting tips If you're having trouble using the My Shaw app to manage your Shaw account, or if your most recent account data isn't displaying, here are three things you ... Read more

About: My Shaw app features

The My Shaw app is full of features that will help you access and get the most out of your Shaw services. You can use it to chat with tech support, pay your bills, and manage your products wherever you are. View an account summary View and pay bills ... Read more

How To: Get started with the My Shaw app

The My Shaw app is a convenient way to chat with support, pay your bills, and manage your Shaw products. With the My Shaw app, you have access to all of your Shaw account information. Getting to know the My Shaw app Get the most out of your Shaw prod... Read more

How To: Change your My Shaw password

If you'd like to change your My Shaw password for security reasons, or you want to reset a forgotten password, you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID t... Read more

About: Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve TV, Shaw Go WiFi and more. It consists of an email address username and password. Each Shaw account has one Primary Shaw ID and can invite up to four household members t... Read more

Troubleshooting: Error Code 49 while signing into app

Some accounts may receive error code 49 while attempting to log into one of the Shaw Go apps. The error message will say "An unexpected error has occurred, error 49. Please contact us." Examples of Shaw Go apps: CTV Go, TSN Go, Global Go How to troub... Read more

My Shaw - Unable To Make Changes

If you find that you're unable to make changes through My Shaw, this may be the result of the status of your account. If your account is overdue, your My Shaw page will display a banner alerting you to the fact, and providing a link to allow you to m... Read more

How To: Link and manage multiple accounts in My Shaw

If you have multiple Shaw accounts, you can link them to one Shaw ID to manage them more easily. You can add additional accounts using the My Shaw website (my.shaw.ca) or the My Shaw app. How to add multiple accounts To add another account using the ... Read more

How To: Manage your Account using My Shaw

My Shaw is how Shaw customers keep track of bills, make payments, adjust account details, and manage Shaw services. You can access My Shaw through the website (my.shaw.ca) and through the My Shaw app (Apple App Store | Google Play Store). To log in a... Read more

Self Serve Payment Options

This document lists down options available for you to pay your Shaw bill. Did you know: The quickest and easiest way to check your balance and make a payment on your Shaw account is through the My Shaw app. Payments via My Shaw (app or web) are insta... Read more

How To: Make a payment online

The fastest way to pay your monthly Shaw bill online is using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Payments using My Shaw are instantly applied to your account. You can also pay online using most ... Read more

How to manage email subscriptions and announcements

Easily manage subscriptions and announcements that you receive from Shaw. You can do so by logging into My Shaw and changing your subscription settings. Follow the steps below to update your subscription activity. Manage your Shaw email subscriptions... Read more

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