Having issues using the My Shaw app? Use these troubleshooting tips for fixing common issues with the My Shaw app. For new users, check out some of the useful features of My Shaw app.

My Shaw app: Troubleshooting Tips

If you're having trouble using the My Shaw app to manage your Shaw account, or if your most recent account data isn't displaying, here are three things you can try to troubleshoot the issue:

  • Sign out of the My Shaw app and sign in again.
  • Sign in to https://my.shaw.ca and change your password, then sign into the app again.
  • Delete the My Shaw app and download it again.

Note: It is normal for Internet usage data to take 48 hours to update in the My Shaw app.

Once you log into the My Shaw app you can use it to manage various aspects of your Shaw account.


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