Another cost increase... big time.

[aj4martin]

I have been paying $159.04 in Winnipeg ( taxes in ) for the last 2 years. I was sent an email today stating that my 2 year contract had now "expired". Same service now $174.00 ( with taxes $194.88 ). A 22% increase. I'm sensing a bit of Covid gouging going on. I've been a Shaw customer for over 25 years, if not more... customer allegiance/loyalty to Shaw no longer seems to matter.  I am quite disappointed as to how a long time "customer" is being treated in these already trying times.

[rstra]

You were on a two year value plan and getting a discount, now you are on month to month so it will cost more. Contact Shaw and get your value plan renewed.

[g-idk]

Hi @aj4martin sorry to hear your having some issues.  Shaw would have sent you and email a couple of months ago to remind you that your contract is coming due and listed what the current rates were, and telling you to call in or chat to a rep. about renewing your 2 year value plan, this way you can do some haggling and come up with a reasonable offer, most likely with a little higher price.  See the price you paid was set firm for the 2 years and since that time we have had a couple of yearly price increases already.  Now the price quoted to you of $174.00 is that the new month by month or have you now called in and that is the price for a new 2 year value plan?  If the price is a month to month one I highly recommend that you contact Shaw Directly either by Chat (preferred) or by phone and try and work out a new 2 year value plan to get that price down a little bit and lock you back in so to avoid coming price increases.  By the way on your monthly invoice it always tells every month when your 2 year value plan is ending so you don't get a shock like this.  I truly hope everything works out for you, sorry couldn't help more but this is only a peer to peer help forum not an actual channel to Shaw Support.    

[aj4martin]

Nope, no email until today. Yes, I knew my contract was ending g-idk, but I thought they would renew with an understandably small increase... but 22% was a bit of a shock.

Thanks for your response.

[g-idk]

Your Welcome @aj4martin , here's hoping you can get something more amicable worked out.  That was an error on Shaw's part if they did not send you a reminder email, I received one 4 mos. before my contract ended.   

[mdk]

@aj4martin --  I thought they would renew with an understandably small increase... but 22% was a bit of a shock

Yes, paying month-by-month is more expensive than being on a Value Plan.

The completion of your previous Value Plan ended your two-year protection from price increases during the contract. So, any new Value Plan will start at a higher price, rolling-in those price increases that you avoided.

Or, research a switch to TELUS -- you'll get "introductory pricing" if you sign-up for a THREE year term.  At least, talk to TELUS, and get a firm quote (TELUS seems to discount the first year of a multi-year plan), and then ask Shaw to better that quote. Do you currently have cell-phone service with TELUS, because they can "bundle" TV/Internet/landline/mobile, to save a few $/month. But, it's difficult to beat the pricing of Shaw Mobile service.

[rickatk]

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@aj4martin wrote:

Nope, no email until today. Yes, I knew my contract was ending g-idk, but I thought they would renew with an understandably small increase... but 22% was a bit of a shock.

Thanks for your response.

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This practice has even made the news. Shaw and Telus are not obligated to tell you your value plan is ending and you can expect a price increase. The plan can expire and just roll over to the higher month to month rate. You need to contact Shaw and renegotiate a new value plan to get a lower rate. BTW there is not much negotiation going on these days. The only leverage you have is signing on to a two year deal. All the companies use a schedule now a days. They simply plug in codes and hopefully they will find a code for you that gives you the best pricing. 

[rstra]

I got three emails and a phone call prior to my VP expiring. 

[mdk]

> Shaw and Telus are not obligated to tell you your value plan is ending 

My monthly Shaw invoice (downloadable via the My Shaw portal) shows the expiry-date of my current Value Plan.

If one does not look, one's omission is not Shaw's fault.

Caveat emptor!

[upsetuser]

They  offered me a new "value plan" 21% higher than my current one that expires in 3 weeks (for exactly what I'm getting now).

How do they justify 21%? I haven't had a raise in four years.

And ... why should I have to "negotiate" after being a Shaw customer for over 30 years? GIVE ME YOUR BEST PRICE without haggling!!

I was offered $175/month for less (75 internet) than my buddy signed up for (300 internet) 6 months ago ($155/month) . I get medium tv ... he gets blue curve total tv. We both get home phone.