not getting any help

[JL24]

i briefly went to telus jan 16 2020. realized i had made a mistake and went back to shaw feb 1 2020. i was told shaw would cancel telus. i continued to get email bills from telus. now telus is threatening to sue me. they told me shaw never did cancel telus. 

i spoke to an agent who advised sending telus bills and it could be settled. i have emailed the bills from telus, have received no response from shaw. 

i love shaw but i am getting very frustrated with the lack of support or communication  

[g-idk]

Hi @JL24 , does sound like a messy situation.  Just so you're aware, this is only a peer to peer discussion forum and not a direct path to Shaw Support, so don't know how much help we could be.  Since this is from 2 years ago and ongoing I'm a little confused about something, you say that you continued to receive email bills from Telus and that Shaw was supposed to cancel your account with them, did you not call Shaw immediately after getting the first bill again from Telus, and then the next one the month after that and so on.  That way this could have been stopped 2 years ago, way before it got to this point.  Well good luck with this, I hope it can all come to a satisfactory conclusion.  You will have to talk to Shaw directly over phone/chat/social media messenger.