why I have to pay for the equipment if you already received them

eltayeb67
Grasshopper

although I sent the equipment and Canada Post show they delivered it on Jun 21st, I still got an invoice with $340 due for the equipment. I could have dropped it at an agent if it was allowed, or its just making money out of a COVID tragedy?
I have been with Shaw for over 5 yrs, and I can't believe how bad their customer service got lately.

2 Replies

don't pay it, call them and see if they have the equipmen...

cpmrich36
Grasshopper

don't pay it, call them and see if they have the equipment and if they do, tell them to waive all charges.  good luck.  

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Because we put our customers' and employees' health first...

shaw-monica
Moderator
Moderator

@eltayeb67 Because we put our customers' and employees' health first, dropping off equipment is currently not being accepted to adhere to Covid protocols. As a result, mailing in your equipment is the best option at this time.

It is possible that the invoice was generated before the equipment reached our inventory team. Please reach out to our support team at shaw.ca/contact-us with your Canada Post tracking number and they will happily assist with the unreturned equipment fee!

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