Deleting voice messages

[VeraK]

My phone says “messages full”, but when I check my box it says “no new messages”. I presume that all previously deleted messages are stored somewhere and take space. How to clean it?

[mdk]

@VeraK -- after listening to a new message, did you press "9" to save the message (for a few weeks?).

If so, after hearing "no new messages", do you hear "press 1 to listen to your saved messages" ? While listening to a saved message, press "7" to permanently delete that message.

Or, logon to the My Shaw Portal, and you can listen to, and delete, your voice-mail messages.