Home Phone

[klarocque50]

When someone phones the phone rings but I don't hear the caller.  Couldn't get connected when I phone out either.

[g-idk]

@klarocque50 , try rebooting your phone modem if it is a stand alone unit.  Unplug power to the unit for 30 seconds and then plug back in and wait for the display lights to fully come on, if you plug your phone into the internet modem do the same procedure but be aware you will lose internet and tv access temporarily while the internet modem reboots, after a reboot and lights are correct then retry the phone.  Hope this fixes the problem for you.    

[mdk]

@klarocque50 -- if you have a Shaw Home Phone box that is connected to the wiring in your walls to all the telephone-jacks in various rooms in your home, try disconnecting that network from the box, and connect your handset directly into that now-empty socket on the box, to bypass all your "internal" wiring.  Then, as @g-idk stated, power-off/power-on the box, to see if that helps.