This is a "user-to-user" discussion forum. For official assistance, you must contact Shaw (Chat or telephone).
Do you have a "two year Value Plan"? If so, there will be penalties for cancelling the contract.
Given that it is Easter Weekend, how soon do you think that Telus will be able to dispatch a technician to your home? Days? Weeks?
Would the Telus technicians be giving priority to "no service" reports from current customers, preferring to help them, than to "add a new line" service-call?
Will the technician come inside your home, to disconnect your inside-your-walls telephone-wires from the Shaw Phone box, and to reconnect your wires to the nearest telephone-pole? Doubtful, during the time of this COVID-19 pandemic. How much will Telus' "reconnection-fee" be?
Through My Shaw, you should be able to redirect all incoming calls to your mobile-phone.
Or, look at VOIP (Voice Over Internet Protocol) services, to use telephone-like services carried over Internet. One supplier is ACANAC, for $10/month.