What happened to my voicemail

[mike0687]

When I signed on with Shaw I was delighted with customer service.  Now that I've been with them a year, it seems like their computers put my number down a few notches to "Keep on Hold forever".   It seems I no longer have voicemail on my home phone.   I tried calling in but don't want to sit on hold for hours listening to that irritating broad who just never shuts up, over and over again, worse than a dentist's drill.     I thought I called the support line but really they just want me to install an app on my phone so they can leech my private business which I have absolutely no interest in doing.  Shaw you should be ashamed for providing such lousy customer service.

[shaw-tony · Accepted solution]

Hey mike0687,

Thank you for reaching out! I am very sorry for the long waits you have experienced. Your voicemail should be working as expected. What happens when you dial *98 on your home phone? Also, are you able to see your voicemail settings when you log into your MyShaw account with the steps here? 

Cheers,

Tony | Community Mod.

[mike0687]

It asks me to set it up as though it was never active before.  I'll give it a go.

[shaw-tony]

 Ah, if you recently made changes to your bundle, that may happen. You should be able to gain access once you set it up. 

[kaynj]

We recently changed our bundle with huge problems.  Now, voicemail is all set up but we don't have it.

[mdk]

@kaynj -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

In your case, contact Shaw Support: 1-888-472-2222 to get a Shaw Agent to trouble-shoot.

[tootsdelaney]

I have reset all of my Vmail settings it still does not work 

[mdk]

@tootsdelaney -- welcome to this peer-to-peer discussion group, where volunteers try to help. It is not a path to Shaw Support (1-888-472-2222 or www.shaw.ca/chat to get a Shaw Agent to trouble-shoot).