This article tells you everything you need to know to install and activate your Rogers Xfinity Indoor/Outdoor Camera (Wired)TM. If you are also installing an Rogers Xfinity Video Doorbell (Wired), visit How to install and activate your Rogers Xfinity Video Doorbell.
What you'll need
You'll need a Shaw ID, a WiFi connection, and the Rogers Xfinity (Shaw) app (Apple App Store | Google Play Store) to connect your camera.
Included in your kit
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| Camera with stand and power cord | Power adapter | Screws and anchors | Cable clips |
Not included in your kit
Depending on where you plan to install your camera, you may need additional tools and supplies, such as:
- Drill or impact drill (if drilling through masonry)
- Drill bits: 1/8”, 1/4”, 5/8”
- Stud finder
- Mallet or hammer
- Ladder or step stool
- Silicone sealant
If you need to extend the ethernet cable, you can use:
- RJ45 Coupler (rated for indoor or outdoor location)
- Cat 5e ethernet cable, with connectors (maximum 100ft length)
Before you begin
Warning: It is your sole responsibility to comply with all local laws, regulations and applicable building codes. Work safely. Follow the tool manufacturer’s instructions and other recommendations on best safety practices. Do not drill in wet conditions or sub-freezing weather. Take care not to drill through existing cables and wires. For a complete list of terms, visit shaw.ca/terms-of-use.
Before you begin, make sure you have a WiFi connection and the Rogers Xfinity (Shaw) app installed on your mobile device.
Important: Only pair 1 camera at a time.
- Download the Rogers Xfinity (Shaw) app. (Apple App Store | Google Play Store)
- Launch the app and sign in using your Shaw ID and password.
- New Shaw ID: To create a Shaw ID, tap “Don’t have a Shaw ID?” In the Rogers Xfinity app, or create one at register.shaw.ca. You’ll get an email to activate your Shaw ID. Select Activate now, then launch the Rogers Xfinity app and sign in.
- Already have a Shaw ID: If you don’t remember your credentials, select Forgot your Shaw ID or password? to recover them.
- Make sure Bluetooth is turned on in your mobile device settings.
- Android: You may be asked for location permissions and services, which are required to complete the pairing process
- Apple: You may be asked to allow the app to connect to your camera. This will give you the best streaming experience when using the camera view at home
How to pair your Rogers Xfinity Indoor/Outdoor Camera
For a screen-by-screen walkthrough of what you'll see in the Rogers Xfinity (Shaw) app, check out: Setting up your Rogers Xfinity Camera for the first time (iOS, Android).
Set up and test your camera(s) in the Rogers Xfinity (Shaw) app at the outlet where the camera will be plugged in to make sure features are working before you install it permanently.
The power adapter is the part that connects to your WiFi. Make sure there's good WiFi signal in the area where you're plugging in the adapter. To improve performance, plug in the power adapter near your Rogers Xfinity Gateway or WiFi Pods. Ensure the power adapter is visible and not blocked by furniture or other large objects. Check out more tips at Optimize your WiFi Experience.
- Launch the Rogers Xfinity (Shaw) app.
- Select the Home tab at the bottom of the screen, then select the plus sign (+) icon in the top right corner to add a new device.
- Select Rogers Xfinity Camera to get started.
- Place your camera at the desired location. If you plan to install the camera outdoors, place it near the indoor power outlet where you plan to permanently plug it in. (If placing outdoors, be sure your camera is paired and working at the chosen indoor power plug before drilling any holes or permanently mounting at desired spot.)
- Connect the camera’s ethernet cable to the power adapter, then plug the power adapter into the chosen indoor power outlet. Ensure the power outlet is not controlled by a light switch.
- Wait for the camera to power up. When the light on the front of the camera is blinking white, your camera is ready for pairing. If you don’t see a light, you'll need to reset the camera and power adapter.
- Camera body reset:
- Rotate the camera 90 degrees to access the reset button.
- Press and hold the reset button for 20 seconds.
- Power adapter reset:
- Find the pin-hole reset button on the power adapter located below the WPS button.
- Using a pin or paperclip, press and hold the reset button for 15 seconds.
- LED light will show solid white while booting and flashing white when ready for pairing.
- Camera body reset:
- Follow the in-app prompts in the Rogers Xfinity app to pair your camera. Once paired, the app will connect your camera to your home WiFi. Do not exit the app during this process or you may need to start over.
- Continue to follow the in-app prompts to customize your camera experience, enabling features like optional 24/7 continuous video recording, 2-way voice communication and motion notifications.
- Once you're connected, you're ready to mount your camera(s) in their final location.
Not comfortable installing? Let us help! If at any point you’d rather switch to a Pro Install, you can contact us at 1-888-472-2222 to set up an appointment. Additional charges may apply.
Outdoor camera placement tips
Plan and measure the path from the camera to the wall outlet.
- Windows and doors are useful reference points when measuring indoors and out.
- Look for a location that provides shelter, like under an overhang. This will help minimize rain or snow sticking to the camera lens.
- Holes should typically be drilled at least eight inches from corners.
- Camera should be positioned 8-10 feet from the ground to capture fine details and keep your camera out of easy reach.
- Do not point cameras directly at the sun. Bright light causes glare and high contrast in your feed and makes it hard to see. Think about the sun’s movement and angle your camera for indirect light.
- If you're going to secure the cable to the inside walls or baseboard, include the path in your measurements.
- The power adapter is not weatherproof and must be plugged indoors.
- If the path is longer than 12 feet, you'll need additional ethernet cable and couplers. Make sure they're rated for the location where they will be used (indoors or outdoors).
- Ensure the power outlet you're using is not controlled by a wall switch. Using a power strip or extension cord may increase the chances of the pairing process failing.
Note: You will be solely responsible for the placement of cameras. We will not be responsible for replacement of cameras or any other loss associated with camera placement. Don’t point cameras in places or areas where individuals may have a heightened expectation of privacy. Terms of use.
Outdoor installation
- Use an impact drill for mortar, brick, stucco, and concrete, if possible. Be careful when drilling, there could be electrical wiring or water pipes hidden inside the wall. Stud finders with electrical detection can be helpful when choosing where to drill.
- Using a 5/8” drill bit, drill through the wall at a slight upward angle. Even though you will apply silicone sealant around the cable, this slope helps to prevent moisture from entering your walls.
- Connect the power cord to the power adapter, and the adapter into an indoor outlet. Wait for the camera to come online with a solid blue light. This can take up to 3 minutes.
- Verify you can view the camera feed in the Home tab in your Rogers Xfinity app.
- Position the camera where you want to install it and mark the locations of the drill holes.
- If you're using only the provided screws (wood or vinyl), use a 1/8” drill bit.
- If using anchors (plaster, stone, brick, stucco), use a 1/4” drill bit.
- Mount the camera securely using the included anchors (recommended) and screws.
- Use the Rogers Xfinity app to view the camera feed so you can adjust the camera angle as needed.
- You can now use your cable clips to tidy the cable both inside and outside.
- Seal the exterior cable hole with silicone sealant.
Indoor installation
Not mounting your camera
- If you’re placing your camera on a shelf or piece of furniture, then there's no need to mount it. Connect the power cord to the power adapter and plug it in to the wall outlet.
- Check the Rogers Xfinity (Shaw) app to view your camera feed and adjust the camera position until you're satisfied with the view. Add any cable clips to secure the cables to the wall if desired.
Wall mounting your camera
- With your camera already paired, mark and drill two pilot holes in your chosen camera location:
- If using anchors (drywall, plaster, stone, or brick), use a 1/4” drill bit.
- If you are using only the provided screws (wood or vinyl), use a 1/8” drill bit
- Mount the camera securely using the included anchors (recommended) and screws.
- Use the Rogers Xfinity (Shaw) app to view the camera feed so you can adjust the camera angle as needed.
Need support?
Support for activating your equipment is available from 7am-9pm PT, seven days a week. Contact us at 1-888-472-2222.