How To: Connect and activate your Internet modem

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The information below will help you connect your new modem and configure its built-in WiFi network, and get all of your other wireless devices connected and online.

• Optimal modem placement
• Self Connect Instructions - WiFi modem
• Self Connect instructions - Bridge with a 3rd party router
• Frequently asked questions

Video Tutorial: How to Self Connect

Can't see the video? Click here to view on YouTube.

Note: Self Connect is now available for all Shaw services: Internet, TV, and Home Phone! Currently, Internet and TV are available for Self Connect through online orders. If you are interested in Self Connecting your Home Phone, please contact us.

Optimal modem placement

Ideal placement of your modem will help you create optimal coverage for your home WiFi network. Place your modem: Choose a central location in your home Choose a spot unobstructed and elevated off of the ground Avoid placing the modem in a cabinet or hiding behind another object Avoid placing the modem in a basement or other underground location Place the modem away from appliances, electrical equipment, and metal or stainless steel objects.

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Self Connect Instructions - WiFi modem

What's in the box Internet modem Coax cable Power cable Ethernet cable How to connect Connect the coaxial cable from a wall outlet to the Cable In port on your modem.  Connect the power cable to the modem and a wall outlet. It may take up to 20 minutes for your modem to register. You'll know that it's registered when the Online light stops flashing. Connect your devices to WiFi by selecting the SSID network printed on a sticker on your modem. When prompted for a password or passphrase, enter the WiFi Key printed on the sticker. (Optional) You can also connect your laptop or desktop computer to the modem using an Ethernet cable.

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Self Connect instructions - Bridge with a 3rd party router
If you plan to use your new modem with a third-party router or networking device (a bridged setup), read How To: connect a modem in bridged mode with a third-party router.

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Frequently asked questions

What is my WiFi network name and password? There is a sticker on your modem with your network name (SSID) and the password (WiFi Key). How can I change my WiFi network name and/or password? Read how to change the wireless network name and/or change your network password. Why are there two SSID or network names on my modem? Which one should I use? Many Shaw modems can broadcast both a 2.4 GHz (SSID-2.4) and a 5 GHz (SSID-5) frequency. For modems that support both frequencies, 2.4 GHz offers better range/coverage while 5GHz delivers faster speed. We recommend using 2.4GHz for devices that frequently move around your home and 5GHz for those that are stationary — especially if they will be streaming video. Do I need to return my old modem? Please return your old modem as soon as possible, to avoid unreturned equipment charges. Place the old modem and power cord in a sturdy cardboard box and ensure there is cushioning material around the modem. Seal the box, affix the shipping label provided, and drop it off at any Canada Post mailbox or outlet. If the modem is obsolete, it will be recycled.

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