Note: Self Connect is now available for all Shaw services: Internet, TV, and Home Phone! Currently, Internet and TV are available for Self Connect through online orders. If you are interested in Self Connecting your Home Phone, please contact us.
Optimal modem placement
Ideal placement of your modem will help you create optimal coverage for your home WiFi network. Place your modem:
Choose a central location in your home
Choose a spot unobstructed and elevated off of the ground
Avoid placing the modem in a cabinet or hiding behind another object
Avoid placing the modem in a basement or other underground location
Place the modem away from appliances, electrical equipment, and metal or stainless steel objects.
Why are there two SSID or network names on my modem? Which one should I use?
Many Shaw modems can broadcast both a 2.4 GHz (SSID-2.4) and a 5 GHz (SSID-5) frequency. For modems that support both frequencies, 2.4 GHz offers better range/coverage while 5GHz delivers faster speed. We recommend using 2.4GHz for devices that frequently move around your home and 5GHz for those that are stationary — especially if they will be streaming video.
Do I need to return my old modem?
Please return your old modem as soon as possible, to avoid unreturned equipment charges. Place the old modem and power cord in a sturdy cardboard box and ensure there is cushioning material around the modem. Seal the box, affix the shipping label provided, and drop it off at any Canada Post mailbox or outlet. If the modem is obsolete, it will be recycled.